Senior Project Manager Lead

The Project Manager Lead is responsible for ensuring the successful delivery of multiple projects within Fanfinity by providing oversight & operational coordination. The Lead supports, guides and coaches the project managers in delivering high-quality, profitable solutions that meet client expectations. By maintaining a clear helicopter view across all ongoing service requests, the Project Manager Lead ensures consistent quality, aligned processes and an exceptional client experience while contributing to the profitability and operational excellence of Fanfinity. Main Tasks - Responsibilities Lead, mentor and support the Project Manager team, providing coaching, guidance and feedback to strengthen performance and professional growth. Monitor workload distribution across the team and allocate projects based on competencies, experience and availability. Facilitate strong team communication and alignment by creating structure, routines and clear expectations, in combo with the Operations Director. Act as a point of escalation for project managers when facing challenges with clients, suppliers or internal processes. Lead by example by upholding Fanfinity's values, quality standards and operational guidelines. Identify opportunities to improve workflows, tools and cross-team collaboration. Collaborate with Expert Teams to refine internal processes for logistics, event production, branding, hospitality and event operations. Contribute to innovation by presenting new ideas, tools or methods that strengthen efficiency and client satisfaction. Support the Operations Director in strategic planning and developing scalable project management frameworks. Ensure proper documentation and reporting of all service requests, maintaining high standards of transparency and traceability. Profile The successful candidate must be based in Belgium. While remote work will be possible, regular presence at our office in Nazareth-De Pinte is expected. Education ● Bachelor in Event Management ● Bachelor in Business Management ● Equal by experience Knowledge ● Languages: English, other languages are a plus ● IT: Slack, Google Workspace, Spreadsheets ● Game industry & community knowledge Skills ● Accuracy ● Flexibility ● Collaboration & communication ● Proactivity ● Functioning under stress ● Ownership ● Eye for detail, striving for perfection ● Decisive ● Problem-solving ● Organisational ability ● Leadership ● Business goals oriented Professional Experience ● +2 years experience in gaming or event industry ● Experience with managing budgets & teams Generic Competences Proactive & Flexible At Fanfinity, we value the trait of taking initiative and thinking ahead rather than reacting passively to events. It involves actively looking for opportunities, novelties and anticipating what might happen. It also enables you to identify customer problems before they become more serious. You are able to adapt effectively and efficiently to changing circumstances, environments, tasks or roles. It involves being open-minded, adaptable and responsive to new ideas, situations or challenges. You are open to new methods, technologies or ways of working and in doing so are willing to learn and integrate these changes. Gaming passion & Knowledge You have a strong interest in gaming. It allows you to work more efficiently, communicate better with customers and participants, and create events that match the expectations of the gaming community. Collaboration & Communication Due to the short lines of communication in our company, it is essential to be able to work together effectively. This means that you must be able to share information, communicate openly and clearly and actively contribute to the team's shared objectives. By working well together, you will contribute to an efficient and harmonious working environment, which is crucial for organising our events. Job-Specific Competences Accuracy With high accuracy, you always check important information at a detailed level, checking and naming details, dates, figures. You work in a quality-oriented manner according to applicable procedures and rules. You handle priorities of work in a meticulous and orderly manner despite pressure from multiple interests. Acts conscientiously, organised and meticulously under pressure of multiple interests, time or impact of possible errors. Functioning under stress You remain structured when several colleagues call on you at the same time. In the event of time pressure, disappointment or backlash, you keep an eye on progress, planning and control. You do not take hasty and ill-considered decisions under time pressure. You keep a cool head when plans change. You remain calm when things go wrong and can react fast in a solution-driven way (think of catering numbers incorrect, travel being cancelled or incorrect, rooms not available or booked incorrectly, ...) Ownership You possess the capacity to take on tasks, hold yourself accountable for assigned duties and tasks, and feel an obligation to adequately carry out both your own responsibilities and those of others within your company or organisation. You are open to assessment of the quality of your work and feel a strong commitment to your employer's objectives. Customer oriented Collaborate with colleagues and other departments to provide a seamless and consistent customer experience. You have the ability to resolve customer issues and complaints quickly and efficiently. You have clear, empathetic and effective communication with customers. Organisational ability You are able to organise and keep track of data and documents effectively. This includes managing a large amount of information, prioritising and ensuring that documents are easily accessible when needed. Good organisation contributes to efficiency and the ability to respond quickly to requests from customers, colleagues or suppliers. Diplomatic You approach situations with tact and thoughtfulness, ensuring that your interactions are considerate and respectful. You effectively communicate without provoking irritation or anger in others, demonstrating empathy by understanding their perspective and responding accordingly. Your ability to address sensitive subjects and navigate conflicts adeptly highlights your skill in fostering constructive dialogue and maintaining harmonious relationships. About Fanfinity Since 2014, Fanfinity has been bringing fans and leading brands together within the gaming and TCG industry, including Pokémon, Yu-Gi-Oh, Magic: The Gathering, Flesh & Blood, Disney Lorcana, One Piece, League of Legends, CS:GO, Mario Kart, Splatoon, and more. Fanfinity has a dedicated team of over 40 gaming and TCG experts, representing more than 9 nationalities, who organize communities and events throughout Europe and beyond. With a track record of more than 200 organized events in over 14 countries, the company provides support in logistics, e-commerce, consulting, retail marketing, events, etc. Fanfinity is strongly committed to diversity and encourages a work environment where everyone is encouraged to be themselves.