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il y a 3 semaines
Genesys Cloud L1 Support Engineer (24×7) Experience Required: 2+ years (Genesys Contact Center Ops)
Provide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling.
Monitor agent status, queues, and call flow performance using Genesys Cloud dashboards.
Validate red/amber alerts and create incident tickets immediately.
Shift & Support
~24×7 rotating shifts (3 shifts).
~ Participate in daily shift handover with complete incident summary.
~ Basic understanding of Cloud Contact Center systems.
Familiarity with Genesys Cloud admin UI.
Strong communication & support skills.
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