Cloud Support Engineer
il y a 2 semaines
Genesys Cloud L1 Support Engineer (24×7) Experience Required: 2+ years (Genesys Contact Center Ops) Role Purpose Provide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling. Responsibilities A. Monitoring & Daily Operational Tasks Monitor agent status, queues, and call flow performance using Genesys Cloud dashboards. Monitor concurrency, license usage, trunk status, and routing flows. Perform periodic health checks (15-min/30-min intervals) during peak time. Validate red/amber alerts and create incident tickets immediately. Monitor IVR prompts, DTMF issues, bot responses, and ensure flows are responsive. B. User & Agent Administration Create, update, and disable agents, skills, divisions, and groups. Assign appropriate licenses, roles, and permission sets. Basic configuration updates (wrap-up codes, skills, group assignments). Reset MFA, passwords, and troubleshoot login issues. C. Incident Management First-level diagnosis based on predefined SOPs. Assign ticket severity as per SLA (SEV1–SEV4). Collect preliminary logs/screenshots and escalate to L2. Provide real-time communication for any platform impact. D. Shift & Support 24×7 rotating shifts (3 shifts). Participate in daily shift handover with complete incident summary. Follow standard runbooks, SOPs, and escalation matrix. Required Technical Skills Basic understanding of Cloud Contact Center systems. Familiarity with Genesys Cloud admin UI. Understanding of SIP basics, softphone setup, network basics. Strong communication & support skills.
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Cloud Support Engineer
il y a 2 semaines
Bruxelles, Belgique HTC Global Services Temps pleinGenesys Cloud L1 Support Engineer (24×7) Experience Required: 2+ years (Genesys Contact Center Ops) Provide frontline operational and monitoring support for Genesys Cloud, ensuring uptime, stability, and first-response incident handling. Monitor agent status, queues, and call flow performance using Genesys Cloud dashboards. Validate red/amber alerts...
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Cloud Automation Engineer
il y a 7 jours
Bruxelles, Belgique Europa Search Temps pleinCloud Automation Engineer (Freelance) Overview We're seeking two experienced freelance engineers to support cloud infrastructure automation across Azure and AWS environments. Key Responsibilities Develop and maintain Terraform infrastructure as code Build and optimize CI/CD pipelines (Azure DevOps, GitLab) Automate cloud operations and deployment workflows...
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Support Engineer
il y a 4 jours
Bruxelles, Belgique Sander Temps pleinAs-tu déjà une première expérience en Telecom ? Rejoins cette société pour accélérer ta carrière et devenir un expert incontournable du secteur ! Connectivité, Télécommunication, Réseau, VoIP... tu viens de terminer tes études ou souhaites te spécialiser dans ce secteur en plaine expansion ? Cette opportunité est ta porte d'entrée ! Notre...
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Support Engineer
il y a 4 jours
Bruxelles, Belgique Sander Temps pleinAs-tu déjà une première expérience en Telecom ? Rejoins cette société pour accélérer ta carrière et devenir un expert incontournable du secteur ! Connectivité, Télécommunication, Réseau, VoIP... tu viens de terminer tes études ou souhaites te spécialiser dans ce secteur en plaine expansion ? Cette opportunité est ta porte d'entrée ! Notre...
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Azure Cloud Engineer
il y a 2 semaines
Bruxelles, Belgique Arcus Search Temps pleinAzure Cloud Engineer We're seeking a highly skilled Cloud Engineer with deep expertise in Microsoft Azure to lead the design, deployment, and optimization of our cloud infrastructure. This role is pivotal in driving innovation, scalability, and security across our Azure ecosystem, supporting both greenfield projects and post-merger integration efforts. You...
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Cloud & Infrastructure Engineer
il y a 2 jours
Bruxelles, Belgique ClearSource Temps pleinFreelance Infrastructure Engineer Hybrid Cloud Brussels, Hybrid 6-month renewable contract to start January 26 As an Infrastructure Engineer Hybrid Cloud, you will integrate the Run Infrastructure team at You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid...
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Azure Cloud Senior Engineer
il y a 2 semaines
Bruxelles, Belgique Arcus Search Temps pleinAzure Cloud Engineer We’re seeking a highly skilled Cloud Engineer with deep expertise in Microsoft Azure to lead the design, deployment, and optimization of our cloud infrastructure. This role is pivotal in driving innovation, scalability, and security across our Azure ecosystem, supporting both greenfield projects and post-merger integration efforts....
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Network & Telecom Engineer
il y a 2 semaines
Bruxelles, Belgique Cloud Power Luxembourg Temps pleinNetwork & Telecom Engineer We are looking for an experienced Network & Telecom Engineer to join our Infrastructure team for a long-term assignment in Brussels. Brussels | Start date : ASAP Full-time | 50% remote Native French or Dutch + English Role Overview You will be responsible for the operation, optimization, security, and reliability of the network and...
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Cloud Engineer to Architect
il y a 2 semaines
Bruxelles, Belgique Projective Talent | Part of Projective Group Temps pleinCloud Engineer (Azure) – Grow into Cloud Architect We are looking for a Cloud Engineer with strong Azure expertise who is ready to take the next step towards a Cloud Architect role. You will work in a complex, large-scale environment where cloud platforms are critical to business continuity, security, and innovation—within a utilities / energy market...
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Freelance Infrastructure Engineer Hybrid Cloud
il y a 2 jours
Bruxelles, Belgique ClearSource Temps pleinFreelance Infrastructure Engineer Hybrid Cloud Brussels, Hybrid 6-month renewable contract to start January 26 As an Infrastructure Engineer Hybrid Cloud, you will integrate the Run Infrastructure team at You will be responsible for the operational management, reliability, optimization, and security of Azure and M365 environments within a hybrid cloud...
