After Sales and Service Administrator
il y a 2 semaines
This position will be dedicated to the management of customer contracts and its administrative processes in close collaboration with regional Sales, the administrators in the region, Head Quarter and Accounting.
This position requires excellent communication skills, accuracy about figures, data and terms and conditions on all contracts / invoices / approvals, as well as sound knowledge of operations, order processing, invoicing and coordination of the whole delivery process (including customs issues) for our NEEME Region (DACH, EE, Northern and UK).
Validation, processing and invoicing of sales orders using Conga,Oracle ERP and SAP
Payments follow-up in collaboration with Head Quarter and local Accounting incl coordination of bank guarantees
Shipping and Delivery coordination for Equipment and Software delivery
Validation and transmission of the shipping documents to the customer based on Incoterms agreed
Service Contracts Processing and Management:
Processing and invoicing of Service Contracts for New and Renewals (incl AutoRenewals) for Equipment, Software and Subscriptions
Proactive follow up on Service Contracts Renewals such as maintaining status, process terminations, change / amend data, invoice additional cutting hours, etc
Proactive payment follow-up for activation on contract renewals
Purchase Order collection for Service Contract Renewals in collaboration with Customer Success and Sales
Support contract database updates during Sunset Process
Contracts reporting in collaboration with the Head Quarter
Licenses and Software Upgrade management (activation, delivery, and renewal of licenses (dongle-based, non-cloud, service, educational, and school licenses))
Handle license operations: extensions, rehosts, loan licenses, software upgrades, and customer instance transfers
Excellent verbal and written communication skills in Dutch and English
~ customers, shipment department, customs, sales and finance)
~ Proficient in Microsoft Office, advanced Excel.
~ Proficient in Oracle and SAP
Experience in Salesforce and Conga is a plus.
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il y a 2 semaines
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