Process Analyst
il y a 4 semaines
Process Analyst - Servicing Transformation Project
A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives.
We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness.
🎯 As a Process Analyst, you will:
Assess current processes across the Contact Centre, Middle Office, and Back Office
Recommend a new team structure aligned with target activities, required skills, and operational needs
🛠 Prepare and facilitate workshops with cross-functional teams
Apply a data-driven approach to extract insights and support transformation decisions
Create clear, structured documentation for stakeholders and senior leadership
Present findings and recommendations to Senior Management
Analytical, data-driven mindset
Confident and clear communication with Senior Management
Experience in organizational team structure design
Background in Contact Centres, Operations, or financial services is an advantage
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Bruxelles, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté. À propos du rôle Exalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et financières....
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