Innova - Process Analyst (Contact Centre & Back Office Processes)
il y a 4 semaines
Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. role purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs key responsibilities Prepare and facilitate workshops with cross-functional teams MAP, analyze, and redesign end-to-end operational and service processes Apply a data-driven approach to extract insights and support transformation decisions Create clear, structured documentation for stakeholders and senior leadership Present findings and recommendations to Senior Management Contribute to organizational design and support change management initiatives required competencies Strong workshop preparation & facilitation capabilities Expertise in process design / process re-engineering Analytical, data-driven mindset Excellent documentation and structuring skills Confident and clear communication with Senior Management Experience in organizational team structure design Background in Contact Centres, Operations, or financial services is an advantage
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Process Analyst
il y a 4 semaines
Bruxelles, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an...
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Process Analyst
il y a 4 semaines
Bruxelles, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Process Analyst
il y a 2 semaines
Bruxelles, Belgique Innova Solutions Temps pleinProcess Analyst – Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Customer Service
il y a 4 semaines
Bruxelles, Belgique AMP Temps plein 50 €AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. Aujourd'hui, nous renforçons encore notre position en développant...
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Aide Médico-Psychologique
il y a 4 semaines
Bruxelles, Belgique AMP Temps plein 50 €AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de...
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Business Process Analyst
il y a 1 semaine
Bruxelles, Belgique afarax Temps pleinafarax is looking for a freelance Business Process Analyst. We need you! The project: Our client in the banking sector, is seeking an experienced Business Process Analyst to strengthen their team. Requirements Gathering: Elicit, analyse, and document business requirements related to the new processes Regression Testing: Conduct regression testing in...
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Innova - CRM & Customer Experience - Analyst / Architect
il y a 4 semaines
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM...
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Innova - End - to - End Process Owner - Order - to - Cash (O2C)
il y a 4 semaines
Bruxelles, Belgique Innova Temps pleinAre you passionate about driving seamless processes, optimizing SAP systems, and leading digital transformation? We're looking for an experienced End-to-End O2C Process Owner to shape, standardize, and elevate our global Order-to-Cash processes. what you'll do As the O2C Process Owner, you will oversee the full lifecycle of the Order-to-Cash process — from...
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Innova - Senior Tester
il y a 1 semaine
Bruxelles, Belgique Innova Temps pleinAre you ready to contribute to one of the most impactful transformations happening in Europe's energy landscape? Belgium is undergoing major shifts in renewable integration and long-term energy planning, and we're looking for an experienced Tester to support key digitalization and maintenance transformation projects. As part of this mission, you'll work...
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IT Process Officer
il y a 2 semaines
Bruxelles, Belgique afarax Temps pleinafarax is looking for a freelance IT Process Officer. We need you! The project: Our client in the insurance sector, is seeking an experienced IT Process Officer to strengthen their team. Objectives of the job: Clearly articulate the E2E IT process (from requirements, architecture, analysis, development, testing, release to run) Work closely with IT...
