Innova - CRM & Customer Experience - Analyst / Architect

il y a 4 semaines


Bruxelles, Belgique Innova Temps plein

We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM and Contact Center (Ccas) solutions to modernize their systems MAP business needs to the best technical options and guide the build vs. buy decision process Help design a unified, future-ready enterprise architecture Collaborate across teams to ensure systems and data work seamlessly together Build strong business cases and advise leadership on strategic technology choices what we're looking for Proven background in Enterprise Architecture and CRM platforms (Salesforce, Microsoft Dynamics, Zoho etc.) Knowledge of APIs, MicroServices, data models, and cloud environments (AWS, Azure, or GCP) Experience integrating customer service systems across multiple channels Ideally, exposure to banking or financial services and a consulting background (Accenture, Deloitte, etc.) why join us You'll play a key role in a large-scale transformation program, helping shape the future of our client's customer service and digital experience. This is your chance to drive real impact across business and technology. interested? If you're passionate about creating impactful, modern IT solutions — we'd love to hear from you



  • Bruxelles, Belgique Innova Temps plein

    We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. 🔍 Evaluate and select the right CRM and...


  • Bruxelles, Belgique Innova Temps plein

    We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. What you'll do: Evaluate and select the right CRM...

  • Customer Service

    il y a 4 semaines


    Bruxelles, Belgique AMP Temps plein 50 €

    AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. Aujourd'hui, nous renforçons encore notre position en développant...

  • Experienced CRM Analyst

    il y a 2 semaines


    Bruxelles, Belgique Novera Temps plein

    What makes working at Novera unique? When joining Novera, you become a member of our family, in which you are totally included. You take part of shaping Novera's future, including recruiting new members, participating to proposals, and any internal initiative to shape and grow the company ! You get the opportunity to be trained and build your career in a...

  • Experienced CRM Analyst

    il y a 1 semaine


    Bruxelles, Belgique Novera Temps plein

    What makes working at Novera unique? When joining Novera, you become a member of our family, in which you are totally included. You take part of shaping Novera’s future, including recruiting new members, participating to proposals, and any internal initiative to shape and grow the company ! You get the opportunity to be trained and build your career in a...

  • Innova - Senior Tester

    il y a 1 semaine


    Bruxelles, Belgique Innova Temps plein

    Are you ready to contribute to one of the most impactful transformations happening in Europe's energy landscape? Belgium is undergoing major shifts in renewable integration and long-term energy planning, and we're looking for an experienced Tester to support key digitalization and maintenance transformation projects. As part of this mission, you'll work...


  • Bruxelles, Belgique Innova Temps plein

    Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...

  • Aide Médico-Psychologique

    il y a 4 semaines


    Bruxelles, Belgique AMP Temps plein 50 €

    AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de...


  • Bruxelles, Belgique Innova Temps plein

    Are you excited by the idea of shaping the future of energy and driving impactful IT projects? We're looking for an experienced Software Solution Specialist / IT Project Manager to lead and deliver high-value IT initiatives within a dynamic, international environment. As a key technical expert, you will drive the implementation, integration, and optimization...

  • Senior Business Analyst

    il y a 1 semaine


    Bruxelles, Belgique Innova Solutions Temps plein

    Are you a seasoned Business Analyst who wants to make a real impact on the energy transition and large-scale infrastructure? This role puts you at the heart of digital transformation within high-voltage asset management. Your Mission As a Senior Business Analyst, you will play a key role in transforming and harmonizing asset management processes to: Improve...