Innova - CRM & Customer Experience - Analyst / Architect
il y a 4 jours
We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM and Contact Center (Ccas) solutions to modernize their systems MAP business needs to the best technical options and guide the build vs. buy decision process Help design a unified, future-ready enterprise architecture Collaborate across teams to ensure systems and data work seamlessly together Build strong business cases and advise leadership on strategic technology choices what we're looking for Proven background in Enterprise Architecture and CRM platforms (Salesforce, Microsoft Dynamics, Zoho etc.) Knowledge of APIs, MicroServices, data models, and cloud environments (AWS, Azure, or GCP) Experience integrating customer service systems across multiple channels Ideally, exposure to banking or financial services and a consulting background (Accenture, Deloitte, etc.) why join us You'll play a key role in a large-scale transformation program, helping shape the future of our client's customer service and digital experience. This is your chance to drive real impact across business and technology. interested? If you're passionate about creating impactful, modern IT solutions — we'd love to hear from you
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CRM & Customer Experience - Analyst/Architect
il y a 6 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. 🔍 Evaluate and select the right CRM and...
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CRM & Customer Experience - Analyst/Architect
il y a 6 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. What you'll do: Evaluate and select the right CRM...
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Innova - Functional Enterprise Architect
il y a 3 semaines
Bruxelles, Belgique Innova Temps pleinOur client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...
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Innova - Functional Enterprise Architect
il y a 3 semaines
Bruxelles, Belgique Innova Temps pleinOur client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...
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Customer Service
il y a 6 jours
Bruxelles, Belgique AMP Temps plein 50 €AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. Aujourd'hui, nous renforçons encore notre position en développant...
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Innova - IAM Business Analyst
il y a 3 semaines
Bruxelles, Belgique Innova Temps pleinYour responsabilities Primary tasks and responsibilities: Lead and facilitate workshops with business and technical stakeholders to gather and validate business, functional, and non-functional requirements. Translate business needs into clear, structured, and actionable requirements aligned with IAM best practices. Develop and document the Target Operating...
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Innova - Functional Analyst
il y a 3 semaines
Bruxelles, Belgique Innova Temps pleinOur client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...
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Bruxelles, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Aide Médico-Psychologique
il y a 5 jours
Bruxelles, Belgique AMP Temps pleinAMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de...
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Aide Médico-Psychologique
il y a 6 jours
Bruxelles, Belgique AMP Temps plein 50 €AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de...
