CRM & Customer Experience - Analyst/Architect
il y a 5 jours
We're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions.
🔍 Evaluate and select the right CRM and Contact Center (CCaS) solutions to modernize their systems.
Map business needs to the best technical options and guide the build vs. buy decision process.
Help design a unified, future-ready enterprise architecture.
Collaborate across teams to ensure systems and data work seamlessly together.
Build strong business cases and advise leadership on strategic technology choices.
💡 Proven background in Enterprise Architecture and CRM platforms (Salesforce, Microsoft Dynamics, Zoho etc.).
Knowledge of APIs, microservices, data models, and cloud environments (AWS, Azure, or GCP).
Experience integrating customer service systems across multiple channels.
Ideally, exposure to banking or financial services and a consulting background (Accenture, Deloitte, etc.).
🌍 You'll play a key role in a large-scale transformation program, helping shape the future of our client's customer service and digital experience. This is your chance to drive real impact across business and technology.
📩
-
CRM & Customer Experience - Analyst/Architect
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. What you'll do: Evaluate and select the right CRM...
-
Innova - CRM & Customer Experience - Analyst / Architect
il y a 3 jours
Bruxelles, Belgique Innova Temps pleinWe're looking for an experienced Functional Analyst/ Architect ((CRM & Contact Center Transformation) to help lead a major transformation of our client's customer service and technology landscape. This role is perfect for someone who enjoys connecting business goals with smart, scalable technology solutions. what you'll do Evaluate and select the right CRM...
-
Customer Service
il y a 5 jours
Bruxelles, Belgique AMP Temps plein 50 €AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. Aujourd'hui, nous renforçons encore notre position en développant...
-
Aide Médico-Psychologique
il y a 5 jours
Bruxelles, Belgique AMP Temps pleinAMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de...
-
Aide Médico-Psychologique
il y a 5 jours
Bruxelles, Belgique AMP Temps plein 50 €AMP? AMP (bpost group) est la plus grande société de distribution de presse en Belgique. A partir de 5 sites de distribution et de bureaux en Flandre, à Bruxelles et en Wallonie, nous desservons 5.000 points de vente de presse et distribuons 425.000 magazines et 260.000 journaux par jour. AMP n'est pas seulement le leader du marché de la distribution de...
-
Innova - Functional Enterprise Architect
il y a 2 semaines
Bruxelles, Belgique Innova Temps pleinOur client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...
-
afarax - Implementation Manager
il y a 2 semaines
Bruxelles, Belgique afarax Temps pleinafarax is looking for a freelance Implementation Manager. We need you! Our client in the utilities sector, is seeking an experienced Implementation Manager to strengthen their team. Tasks Execution of the CRM prequalification processes: Be in front line for the operational processes related to the prequalification process Proactive management of the...
-
Implementation Manager
il y a 6 jours
Bruxelles, Belgique afarax Temps pleinafarax is looking for a freelance Implementation Manager. We need you Our client in the utilities sector, is seeking an experienced Implementation Manager to strengthen their team. Tasks Execution of the CRM prequalification processes: Be in front line for the operational processes related to the prequalification process Proactive management of the...
-
Innova - Functional Enterprise Architect
il y a 2 semaines
Bruxelles, Belgique Innova Temps pleinOur client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that...
-
Functional Analyst
il y a 2 jours
Bruxelles, Belgique Egov Select Temps pleinEnvironnement de travail Au sein de l'Office des Etrangers, notre mission est de créer des applications accessibles, efficaces et conviviales qui répondent aux besoins de nos divers utilisateurs. L'Office des Etrangers travaille actuellement à la refonte de son environnement de travail numérique interne dans le cadre du programme eMigration. Dans ce...
