User Documentation and Training person-Short Term Contract
il y a 3 semaines
#HumanizingTechnology
ABOUT SEIDOR
At SEIDOR, we help drive the transformation and competitiveness of our clients through technology and innovation, always focusing on the value of the human side and being committed to talent and sustainable development.
We are a diverse and inclusive organization that believes in equal opportunities. We already have over 8,000 professionals in 45 countries across Europe, Latin America, the United States, the Middle East, Africa, and Asia.
Here, you can develop and grow both professionally and personally from day one, with the support of a great team that shares human values.
We carry out projects with a positive impact at both national and international levels, serving clients from different industries and collaborating closely with the leading technology providers (such as SAP, Microsoft, Salesforce, IBM, Google, AWS, Cisco, Adobe). We are one of the most recognized and awarded companies by our partners.
We are committed to sustainability and promote ESG (Environmental, Social, and Governance) criteria to achieve sustainable development. We have reduced and offset our carbon footprint, becoming a net-zero company.
At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people.
Will you join us in humanizing technology?
ABOUT THE JOB
We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other.
That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology.
ARE YOU UP FOR THE CHALLENGE?
We want you to be a part of our team, from Brussels, as a User Documentation and Training person.
WHAT WILL YOU DO IN YOUR DAY-TO-DAY?
• Design, preparation and provision of basic training courses and updating of these courses during the release of applications for all users in the DGs and Cabinets
• Development and updating of training material (drafting user manuals for the applications for which he/she is responsible, course scenarios and FAQs, development of e-Learning videos and online aids, drafting of web pages, testing of new versions of applications, etc.) in close cooperation with the owners and project manager
• First-level training support for users, mainly by e-mail and telephone
• Interaction with stakeholders (customer, users, project owners and the developers)
• Testing when requested by the project owner
WHAT DO WE EXPECT FROM YOU?
- Very good knowledge of MS Office (PPT, Word, Excel, Teams ,etc...),SMT
- Excellent knowledge of the applications developed by the SG and of the Commission's IT tools would be an asset
- Excellent writing and communication skills 2
- Good knowledge of one or more of the following tools: GIMP, ITIL, HTML, Flash, Visio, Confluence, Captivate, Camtasia would be an advantage.
- Proven experience in training is recommended
- Proven experience in the field of end-user support (telephone and online)
- Proven experience in drafting documentation and desirable specifically in training documentation (development and updating of manuals, coachings, course scenario, FAQs, online help, online videos, quick guides, wikis update and testing of new applications)
- Ability to understand, speak and write English and French (C1 level)
WHAT WILL YOU FIND AT SEIDOR?
A diverse team. We respect the differences that make us more human.
Companionship. We work as a team and learn from each other.
Flexibility and work-life balance. Remote working is in our DNA. We promote flexible working hours and offer shorter working day every Friday, as well as in the months of July and August.
Continuous learning. Language courses, technical training, certifications, and more.
Personalized career development, allowing you to decide where you want to go.
Autonomy and the opportunity to suggest and promote new opportunities.
Flexible compensation program. Childcare vouchers, restaurant benefits, transportation, and health insurance.
Exclusive discounts and special conditions on technology, leisure, travel, and more.
You can be part of charitable and environmentally related initiatives.
If you have international interests, we are present in 45 countries.
Join our team and help us humanize the world through technology
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User Documentation and Training person-Short Term Contract
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