Customer Journey Expert
il y a 2 semaines
Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote) Full-time | Long-term consultancy/Integration via Projective Talent About the role Projective Talent is looking for a Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience. Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact. Your responsibilities Design, map, and continuously improve digital onboarding and customer data journeys. Analyse customer needs and pain points to identify improvement opportunities. Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions. Validate features and processes through user testing and continuous feedback loops. Ensure compliance with KYC, GDPR, and internal risk management standards. Document procedures and prepare training or communication materials for broader teams. Your profile University degree or equivalent experience. 3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding. Strong analytical and organisational skills, with hands-on project delivery experience. Fluent in English (French or Dutch is a plus). Able to collaborate across teams, bridging business and IT perspectives. Proactive, structured, and passionate about creating excellent digital customer experiences. Why join Projective Talent At Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand. A learning environment with continuous development opportunities. A hybrid work model built on flexibility and trust. A supportive network of consultants who share insights and ambition. The chance to shape digital experiences that truly make a difference. Interested? Send your CV
-
Customer journey
il y a 2 semaines
Bruxelles, Belgique Energie.be Temps pleinZet jij de energiemarkt op zijn kop als Customer journey & CRM Specialist bij Energie.Zo help je duizenden huishoudens overstappen naar een eerlijke, eenvoudige en duurzame energieleverancier! Bij Energie.be maken we energie weer eenvoudig, eerlijk en 100% groen. Dat onze elektriciteit 100% groen én Belgisch is, vinden we meer dan normaal. We houden van...
-
Customer journey
il y a 2 semaines
Bruxelles, Belgique Energie.be Temps pleinZet jij de energiemarkt op zijn kop als Customer journey & CRM Specialist bij Energie.be? Zo help je duizenden huishoudens overstappen naar een eerlijke, eenvoudige en duurzame energieleverancier! Bij Energie.be maken we energie weer eenvoudig, eerlijk en 100% groen. We leveren stroom van Belgische oorsprong en bouwen aan een eerlijke energiemarkt waar...
-
Sales expert
il y a 2 semaines
Bruxelles, Belgique Vivid Resourcing Temps pleinSenior Digital Sales Expert (Digital Sales – Banking) – Freelance A customer of ours in the banking sector in Brussels are looking for a Senior Digital Sales Expert to join on a long-term freelance basis. They are undergoing a major digital transformation aimed at increasing digital and mobile sales across their key products. This includes improving...
-
Digital & CRM Expert
il y a 2 semaines
Bruxelles, Belgique Trademart Temps pleinWie zijn wij Trademart is Europa's grootste B2B-retailmarktplaats waar retailers inspiratie opdoen en collecties inkopen bij meer dan 1.500 merken. Binnen sectoren zoals Fashion, Home & Living en Baby & Kids brengen we professionals samen voor netwerking, inspiratie en efficiënte inkoop. Onze organisatie bevindt zich in volle transformatie, gedreven door...
-
Senior Digital Sales Expert
il y a 2 semaines
Bruxelles, Belgique Vivid Resourcing Temps pleinSenior Digital Sales Expert (Digital Sales – Banking) – Freelance A customer of ours in the banking sector in Brussels are looking for a Senior Digital Sales Expert to join on a long-term freelance basis. They are undergoing a major digital transformation aimed at increasing digital and mobile sales across their key products. This includes improving the...
-
Medewerker klantendienst Full Time
il y a 2 semaines
Bruxelles, Belgique Projective Talent | Part of Projective Group Temps pleinCustomer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote) Full-time | Long-term consultancy/Integration via Projective Talent Projective Talent is looking for a Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end...
-
Adobe Campaign Expert
il y a 14 heures
Bruxelles, Belgique OPTIMUS IT SERVICES Temps pleinKey Responsibilities Design, build and maintain complex customer journeys and workflows in Adobe Campaign Classic, based on existing campaigns and SQL code. Lead the migration of permanent campaigns to Adobe Campaign Classic and develop new campaigns using the new operating model. Translate commercial and administrative marketing ideas into targeted...
-
Expert Lead Analysis
il y a 5 jours
Bruxelles, Belgique EOLIS Temps pleinThe B2C Sales team manages multiple channels for energy supply, services, and installations. Within this framework, the Digital Sales division focuses on website and online partner sales, emphasizing digital innovation and optimization. This position reports to the E-Commerce Expert and supports the execution of the digital lead generation strategy to...
-
E-Commerce Lead Expert
il y a 5 jours
Bruxelles, Belgique EOLIS Temps pleinThe B2C Sales team manages multiple channels for energy supply, services, and installations. Within this framework, the Digital Sales division focuses on website and online partner sales, emphasizing digital innovation and optimization. This position reports to the E-Commerce Expert and supports the execution of the digital lead generation strategy to drive...
-
Digital Project Specialist
il y a 6 jours
Bruxelles, Belgique Trademart Temps pleinBinnen sectoren zoals Fashion, Home & Living en Baby & Kids brengen we professionals samen voor netwerking, inspiratie en efficiënte inkoop. Onze organisatie bevindt zich in volle transformatie, gedreven door innovatie en klantgerichtheid. Sluit jij je aan bij ons team om mee het verschil te maken? 💪🏻 Jouw rol als Digital & CRM Expert We...
