Customer Success Manager
il y a 2 semaines
Location: Remote | CET +-2h Time Zone Overlap Department: Customer Success Reports to: Lead Customer Success Manager Level: Junior to Medium Type: Full-time Designed to outperform incumbents like Loopio and Responsive, and differentiated from emerging players like AutogenAI and Rohirrim, SEQUESTO blends powerful automation with full-cycle workflows that deeply embed into enterprise sales, procurement, legal, finance and security teams. Role Overview As a Customer Success Manager at SEQUESTO, you will be the strategic bridge between our cutting-edge AI platform and our enterprise clients. Reporting to the Lead Customer Success Manager, you will take ownership of a dedicated portfolio of customers within the CET time zone. This is a remote-first role for a self-starter who thrives in a fast-paced environment. moment during onboarding to long-term value realisation, turning users into passionate advocates and identifying opportunities for account expansion. Proactive Relationship Management: Own the post-sales lifecycle for your portfolio, acting as a trusted advisor to bid managers, sales teams, and security leads. Strategic Onboarding: Deliver high-impact onboarding and training sessions that ensure customers achieve rapid Time-to-Value (TTV). Monitor platform usage data to identify at-risk accounts or under-utilised features, proactively intervening to drive engagement. Renewal Management: Own retention targets for your portfolio, securing on-time renewals and preventing churn through consistent health checks. Voice of the Customer: Channel customer feedback and feature requests back to the Product and Engineering teams to help shape our roadmap. Execute and refine CS playbooks for QBRs (Quarterly Business Reviews), check-ins, and success planning. Remote Collaboration: Maintain rigorous documentation in our CRM and collaborate asynchronously with the wider distributed team to ensure seamless service delivery. SaaS Experience: 1-3 years of experience in Customer Success or Account Management within a B2B SaaS environment. RFP Knowledge: Familiarity with the RFP/Tender process or experience with proposal automation software is a massive plus. Communication Mastery: Exceptional verbal and written communication skills in English (C2 minimum). You are comfortable commanding a room (virtually) and training stakeholders. Remote Discipline: Proven ability to work effectively in a fully remote environment, managing your own time and priorities within the CET time zone. Language Skills: Additional European languages (French, German, or Dutch) are highly advantageous. Remote-First Lifestyle: Work fully remote (CET) with the flexibility to manage your work-life balance. com with the subject line "CSM Application – [Your Name]".
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Customer Success Manager
il y a 2 semaines
Bruxelles, Belgique SEQUESTO Temps pleinLocation: Remote | CET +-2h Time Zone Overlap Department: Customer Success Reports to: Lead Customer Success Manager Level: Junior to Medium Type: Full-time About SEQUESTO SEQUESTO is the leading Agentic RFP Response Platform trusted by global enterprises. Our mission is simple but bold: empower organisations to win more tenders, faster—by making complex...
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Customer Success Manager
il y a 2 semaines
Bruxelles, Belgique AUXIPRESS Temps pleinLocation : Souverain 25/Mix (Watermaal-Bosvoorde), Brussels, Belgium Start : As soon as possible Could you be our new colleague Customer Success Manager ? Wij zoeken iemand met innovatief denken die bijdraagt aan het succes van Auxipress en ambitie heeft om het team nog verder te laten groeien ! Jij ziet kansen om processen te verbeteren, nieuwe ideeën in...
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Customer Success Executive
il y a 5 jours
Bruxelles, Belgique DeHavilland EU Temps pleinDeHavilland is a political intelligence service providing public affairs and government relations professionals with political monitoring, and stakeholder management services across the EU and UK. Together with its sister company, Forefront Advisers, DeHavilland is part of the umbrella company Helio Intelligence. With a client base of more than 1,300...
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Customer Success Executive
il y a 4 jours
Bruxelles, Belgique DeHavilland EU Temps pleinDeHavilland is a political intelligence service providing public affairs and government relations professionals with political monitoring, and stakeholder management services across the EU and UK. As part of our growth strategy, we’re seeking a Customer Success Executive to join our Account Management team in Brussels. In this role, you will manage a...
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Customer Success Internship
il y a 12 heures
Bruxelles, Belgique Doctoranytime Belgium Temps pleinThe goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid growth and...
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Customer Success Specialist
il y a 1 semaine
Bruxelles, Belgique Triptomatic Temps pleinOver Triptomatic Triptomatic biedt een digitaal platform voor patiëntenvervoer. We zijn marktleider in België, groeien sterk in Duitsland en hebben de ambitie om de belangrijkste Europese speler te worden. Het platform wordt door ziekenhuizen, verzekeraars en vervoersbedrijven gebruikt om ritten op een efficiënte manier aan te vragen, uit te voeren en te...
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Customer Success Intern
il y a 2 semaines
Bruxelles, Belgique Doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
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Customer Success Leader
il y a 2 semaines
Bruxelles, Belgique ERBESSD-INSTRUMENTS Temps pleinCustomer Job Description: Customer Success Leader – ERBESSD INSTRUMENTS (Europe)Location: Europe (Remote with up to 50% travel)Reports To: CEO Position Overview Erbessd Instruments, is seeking a highly motivated Customer Success Leader to drive growth and market expansion across Europe. This role is ideal for a hunter-minded professional who thrives on...
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Customer Success Specialist
il y a 7 heures
Bruxelles Ixelles, Belgique iStorm Temps pleinAs a Senior Customer Success Specialist, you will join the Customer Success team to provide a helping hand to to customers who are using or starting to use the platform. In this role, you will be responsible for delivering services including support, onboarding, training, customer content creation and ongoing advisory. You’ll get to: - Create templates...
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Enterprise Customer Success Partner Emea North
il y a 6 heures
Bruxelles Watermael-Boitsfort, Belgique SAP Temps plein**What we offer** **THE ROLE** The Enterprise Customer Success Partner (E-CSP) is a senior role that proactively and continuously engages with a finite number of strategic customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The E-CSP is the primary post sale contact point in some of our most strategic accounts. They...
