Halian - Process Manager

il y a 3 semaines


Louvain, Belgique Halian Temps plein

Description As a Senior Process Manager, you bring over 5 years of experience in describing, optimizing, and documenting business processes. You will work closely with the Product Owner, acting as a bridge between ICT and business teams. You will actively contribute to building new features and implementing them in a project-based manner. Your responsibilities will include designing process flows, requesting and following up on necessary adjustments. A key part of your role will be providing clear and up-to-date documentation via Jira and Confluence, while coordinating content with interfaces, including risk functions. Key responsibilities Design and optimize claims processes for a new hospitalization and outpatient care insurance offering Analyze and integrate the impact of current IT systems and working methods on automating claims processing Manage the impact of manual processes on the workforce and financial returns, prioritizing adjustments to improve process efficiency Provide comprehensive and up-to-date process documentation, primarily using Jira and Confluence Coordinate content with internal interfaces, including risk management functions Profile 5+ years of experience in process management, particularly in insurance or claims management environments Proven skills in project management and process optimization, with a strong ability to work independently and manage priorities Specific experience in claims processes for hospitalization and outpatient care insurance is highly desirable Proficiency in documentation tools such as Jira and Confluence Critical thinking, decision-making abilities, and effective collaboration with various stakeholders


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