Customer Care Representative
il y a 2 jours
**Job Description Summary**:
Are you a Customer Service Representative who is searching for a new challenge and who wants to operate in an international environment? Then BD can be a potential employer for YOU
BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. With more than 45.000 associates across 50 countries, we work in close collaboration with our customers and partners to help enhance outcomes, increase efficiencies, and improve health care safety.
BD Belgium staffs over 600 people in its offices in Erembodegem, Temse and Olen of which more than 30 people are staffed within Customer Service.
Our Customer Service Organization is supporting hospitals, laboratories and B2B customers in the Benelux region. And to strengthen this organization, we are currently looking for a
**CUSTOMER CARE REPRESENTATIVE**
**Role**:
As part of a dynamic team, you and your colleagues will be responsible for managing daily customer inquiries and developing strong customer relations with internal and external customers.
**Responsibilities**:
- You focus, together with you colleagues on customer engagement, satisfaction and experience. You create solutions that your customer value.
- You will be the point of contact to report service claims and assist the customers in finding a solution. Logging the claims in our case management system and providing a qualitative follow up in collaboration with our service claim team in Poland is one of your key priorities.
- You will assist our sales organization and customers in the monitoring of backorder situations by creating VIP backorder overviews.
- You will support on daily, administrative tasks of our Customer Service Organization.
- You will support our account managers, clinicals and product managers on a cross business level.
- You will tackle order blocking tickets in collaboration with our Order Entry team.
**Profile**:
- A bachelor’s degree or equivalent in experience
- A customer focused approach
- Commercial and pro-active mindset
- Love to support process improvement opportunities which result in efficiency
- Enjoy a variety of administrative tasks
- Ability to handle complexity
**Offer**:
- A varied function with international contacts
- An informal working atmosphere with a dynamic corporate culture that lets you grow
- An attractive remuneration package
- Partial homeworking possibilities after onboarding track
- A company restaurant, fitness and ironing service
**Primary Work Location**: BEL Erembodegem - Dorp 86
**Additional Locations**:
**Work Shift**:
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