Strategic Customer Success Manager
il y a 4 semaines
Description
As a TrendMiner Strategic Customer Success Manager (SCSM), you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support services, sharing new release information, user support, all to ensure the customer is successfully generating business value using the TrendMiner platform.
In return, we offer you
- The opportunity to work with a dynamic and fast-growing company in the industrial analytics space.
- Work with a global team of experts in data science, software engineering, and industrial automation.
- Competitive salary and benefits package, including a company car or mobility budget.
- A flexible (up to 60%) remote work policy or fully remote outside of Belgium.
- A great office at the Corda Campus in Hasselt.
- Career growth and development opportunities in a rapidly expanding company.
- Joining a visionary technical innovator where you can work with state-of-the-art tools.
- Fun, collaborative, and challenging work environment.
- Flexible working hours and attention to work/life balance.
- An open-minded culture where you can ‘be your best you.
- Personal Learning and Development budget and guidance.
- Company managed and external training opportunities.
We are committed to providing a fun, collaborative, and challenging work environment, and we offer a competitive salary and benefits package. We also offer career growth and development opportunities in a rapidly expanding company.
Your Role
Success planning and enablement
- Develop and complete Success Plans based on customer goals, company and departmental KPIs (retention, customer value etc.)
- Ensure a professional and smooth integration of the added value of analytics into our customers way of working using the TrendMiner platform
- Comprehend customer’s business needs and tailor the TrendMiner Customer
- Journey to deliver business value
- Manage and track success criteria to ensure projects remain on schedule and risks are identified & mitigated
Opportunity & Risk Management
- Identify, log and discuss risks/opportunities about renewal, value, and expansion
- Share insights with project managers to avoid and mitigate projects risks
- Proactively create and execute action plans to resolve identified risk
Collaboration
- Work with sponsors and project managers to drive TrendMiner value, adoption and satisfaction & ensure smooth contract renewals and upsell
- Support TrendMiner customers in the use of TrendMiner as their analytics toolbox, together with the Data Analytics Engineers in our Customer Success team
- Support the sales process by offering customer insights
- Collaborate with the Product team to define requirements for future TrendMiner features by capturing key requirements and business value from customers
- Collaborate with the Support and R&D teams for product issues and requests
- Identify and drive internal improvement projects to continuously optimize our Customer Success approach
Your Skills
- BSc in a commercial or technical study or equivalent relevant experience
- Previous experience using data analytics
- You understand the processing industry (Chemical, Oil & Gas, Food & Bev, etc.)
- 2+ years of experience in Customer Success Management, especially in a B2B software company
- Capable of handling multiple, complex projects at the same time
- Able to decide which projects are most important based on their current and future impact on the business
- Fluent in English, both spoken and written; knowing other languages like German, Spanish, Dutch, or French is a big plus
- Experience in managing projects and handling changes
- Takes the initiative when working with customers and teammates
- Focused on delivering value to TrendMiner's customers
- Strong interpersonal skills that help build trusted relationships with clients
- Comfortable working with uncertainty and curious enough to move forward, even when not all information is available
- Excellent at organizing, prioritizing tasks, and managing time effectively
- Ready to travel to work directly with customers, up to 15%
- Takes a proactive and hands-on approach to work.
About TrendMiner
TrendMiner is an innovative software development company specializing in industrial analytics. We leverage cutting-edge technologies to provide advanced analytics solutions for timeseries, event, and asset data, with a growing focus on integrating machine learning capabilities. Our dynamic team is committed to delivering high-quality software products that empower our clients to optimize their operations and drive business growth. We are a fast-growing company based in Hasselt, Belgium, with a global customer base spanning across several industries, including chemicals, oil and gas, and pharmaceuticals.
Founded in 2008 as a spin-off from the University of Leuven, T
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