Medical Customer Success Manager
il y a 3 semaines
Medical Customer Success Manager
**LEUVEN, BELGIUM**
**SALES & BUSINESS DEVELOPMENT**
**HYBRID**
**FULL-TIME**
- Materialise is on the lookout for a Customer Success Manager to join our medical sales team. In this role, you'll be the go-to person for customers from hospitals and academia, making sure they get the most out of Materialise medical software and are pleased with our partnership. You'll guide them from the get-go through the whole customer journey.What you will do- Lead new medical customers through the onboarding process for a smooth and successful implementation of Materialise medical software
- Develop and maintain strong, long-term relationships with key stakeholders in medical organizations
- Serve as the primary point of contact, addressing any issues or concerns promptly and effectively
- Proactively reach out to customers to ensure satisfaction and help them achieve their medical objectives
- Conduct regular check-ins and business reviews to discuss progress, gather feedback, and identify opportunities for further value
- Work closely with your direct sales team, inside sales, product, and marketing to ensure a seamless customer experience
- Communicate customer feedback and insights to internal teams to drive product improvements and innovation
- Help medical customers identify and realize the value of Materialise software in their specific context
- Identify opportunities for upselling and cross-selling additional products or services that benefit the customer
- Your profile- Bachelor’s degree in business, marketing, communications, or a related field; medical-related education is a plus
- Proven experience in a customer-facing role, such as customer success, account management, or sales, preferably in the medical software industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with medical professionals and internal teams
- Strong problem-solving skills and strategic thinking
- Ability to manage multiple priorities and tasks simultaneously
- Proficient in CRM software and other relevant tools
- Customer-centric mindset with a passion for helping medical customers succeed
- Willingness to travel (15 - 20% of time) within the assigned region
- Location and type of contract- Leuven, Belgium
- Full-time
- Hybrid
- Associate level
Working at Materialise
- Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.
- As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.
**More information**
What we offer
**Healthy life-work balance**
- When creating a better and healthier world, a good place to start is with yourself. That's why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony.
- **Personal growth & career development**
**Team building**
**Innovation & leadership**
**Hybrid working & flexibility
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