Eu Senior Customer Success Manager

il y a 1 semaine

Leuven, Belgique Luzmo Temps plein

**Who we are**:
**What this job will offer**:

- A wide variety of responsibilities, ranging from working together with clients to resolving their technical issues and creating a knowledge base.
- In a dynamic scale-up environment, you will get the opportunity to rapidly grow both your technical and interpersonal skills and learn from your entrepreneurial colleagues.
- You’ll make an impact in organizations from different sectors and sizes by helping them gain the most out of their data through the use of our platform.
- You'll receive a competitive salary with benefits.

**What this job expects of you**:

- Manage your own portfolio, including some of our key accounts. Build a successful relationship with them, your customers love reaching out to you.
- Own the whole customer journey, from onboarding and adoption, to renewal and expansion. Be their trusted advisor, resulting in high retention and growth rates.
- Understand your customer’s key business outcomes and help them deliver to those objectives in a consultative way. Drive value, make sure your clients are successful in a sticky way.
- Go high and wide within a customer’s organization to develop trusted relationships with all stakeholders, like the decision makers, key persona, and power users.
- Be a strong Luzmo evangelist with the needed product knowledge to share best practices, educate your customers, provide demos,
- Be the customers’ advocate within Luzmo - explain customer needs and context to Product and Engineering.
- Work closely together with the other teams to evolve, scale, and improve the customer experience and success.
- Proactively monitor and manage customer health, risk, and opportunities, and communicate in a transparent way.
- Build out the one-to-many Digital Strategies together with the whole Customer Success team.

**Who we are looking for**:

- You are a customer success enthusiast with 3+ years of solid hands-on customer experience in a B2B SaaS environment. You are familiar with all aspects of the customer journey.
- You are a confident and self-driven person, naturally engaging with customers & colleagues at all levels.
- You manage your time and projects proactively and independently.
- You are a problem solver with a curious mindset, creatively looking for a Luzmo solution for every challenge. You have an interest in analytics and love juggling around with data.
- You speak English and French fluently, other language skills (preferably Dutch) are a plus.
- You are a great team player who we can trust and build on.
- For this job, we prefer someone who is willing and able to travel to our Belgian HQ in Leuven on a regular basis to connect with the CS team there.
- You are open to work as a contractor, unless you live in Belgium.
- We unfortunately don't provide sponsorship for this role.

**How we work**:

- Empower the success of others - Empowering our customers is always placed at the very heart of Luzmo. Our ability to deliver on our promise will determine the future of our organization. The success of our clients is our success as well.
- Accomplish daily - We prefer to tackle challenges via small working pieces rather than one “work in progress”. Through incremental learning we accomplish greater, bigger things.
- Innovate fearlessly - Just because something hasn’t been done doesn’t mean it can’t be. At Luzmo, all teams innovate fearlessly. We aim high and raise the bar everyday.
- Be personal globally - We have an international focus and concern ourselves with the success of our clients across the world. We believe that maintaining transparency and respect is key, which is the secret to making great things happen.
- As a team with respect to the individual - At Luzmo we believe in working together to reach a common vision. We do this while keeping the highest respect for each individual and their personal situation.
- Have fun - Yes, we’re professionals who love a good challenge, but we also love to have fun while doing it. We get a kick out of what we do and celebrate our achievements and our failures.

**Perks**:
Next to a competitive salary (base and commission), we offer:

- Flexible holiday policy.
- International get togethers (We were in Portugal in October).
- The best people to work with
- Any equipment/software/tech that you need to do your job.

  • Customer Success Manager

    Il y a 6 mois

    Leuven, Belgique GfK Temps plein

    Country Belgium Job Family Customer Success Management We show the world what people want. Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has...

  • Customer Success Manager

    Il y a 6 mois

    Leuven, Belgique Eezee-IT Temps plein

    **Join Our Journey: Transforming Businesses and Careers with Eezee-IT** As a gold partner and a top 5 Odoo implementer in Belgium, with a solid standing on the global stage, our journey is about more than just software. It's about creating impactful solutions that drive progress, powered by a team that’s diverse, dynamic, and deeply invested in our...

  • Strategic Customer Success Manager

    il y a 4 semaines

    Leuven, Belgique Proemion Temps plein

    Description As a TrendMiner Strategic Customer Success Manager (SCSM), you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support services,...

  • Strategic Customer Success Manager

    il y a 4 semaines

    Leuven, Belgique Proemion Temps plein

    Description As a TrendMiner Strategic Customer Success Manager (SCSM), you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support services,...

  • Customer Success Manager

    il y a 4 semaines

    Leuven, Belgique Proemion Temps plein

    Description As a TrendMiner Strategic Customer Success Manager (SCSM) (gn), you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support...

  • Customer Success Manager

    il y a 1 semaine

    Leuven, Belgique Proemion Temps plein

    Description As a TrendMiner Strategic Customer Success Manager (SCSM) (gn), you are responsible for the adoption and retention of a specific portfolio of accounts in different verticals. You interact and build relationships with customers to ensure they are plugged into all resources TrendMiner has to offer, such as customer training, on-site support...

  • Customer Success Manager

    il y a 1 mois

    Leuven, Belgique Bringme Temps plein

    **✔ Oplossingsgericht ✔ Sterke organisator ✔ Nauwkeurig** - Bringme is een dynamisch en innovatief HaaS & SaaS-bedrijf dat opereert op het snijvlak van technologie en groei. We zijn er trots op de drijvende kracht te zijn achter een toonaangevende technologiebedrijf, met ambitieuze plannen. Als marketinggerichte organisatie erkennen we de centrale rol...

  • Medical Customer Success Manager

    Il y a 6 mois

    Leuven, Belgique Materialise Temps plein

    Medical Customer Success Manager **LEUVEN, BELGIUM** **SALES & BUSINESS DEVELOPMENT** **HYBRID** **FULL-TIME** - Materialise is on the lookout for a Customer Success Manager to join our medical sales team. In this role, you'll be the go-to person for customers from hospitals and academia, making sure they get the most out of Materialise medical software...

  • Customer Success Manager

    il y a 3 semaines

    Leuven, Belgique Bringme Temps plein

    Oplossingsgericht     Sterke organisator   NauwkeurigBringme is een dynamisch en innovatief HaaS & SaaS-bedrijf dat opereert op het snijvlak van technologie en groei. We zijn er trots op de drijvende kracht te zijn achter een toonaangevende technologiebedrijf, met ambitieuze plannen. Als marketinggerichte organisatie erkennen we de centrale rol...

  • Sales & Customer Success Lead

    Il y a 2 mois

    Leuven, Belgique Prezly Temps plein

    At **Prezly**, “Customer Love” is more than just a phrase - it’s our core value. We’re a bootstrapped company, so our customers (new and long-term) are the lifeblood of our business, and their success is at the heart of everything we do. That’s why we’re looking for a dynamic, results-driven **Sales & Customer Success Lead** to join our team and...

  • Customer Success Medewerker

    Il y a 6 mois

    Leuven, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel op zoek naar een **Customer Success Medewerker** voor een voltijdse positie in een dynamische scale-up. Robert Half is momenteel op zoek naar een **Customer Success Medewerker** voor een voltijdse positie in een dynamische scale-up. Het bedrijf is gevestigd in regio **Leuven**. De **verantwoordelijkheden** van deze functie als...

  • Customer Success Medewerker

    Il y a 6 mois

    Leuven, Belgique Robert Half Belgium Temps plein

    Robert Half is momenteel op zoek naar een **Customer Success Medewerker** (M/V/X) voor een voltijdse positie in een dynamische scale-up. Robert Half is momenteel op zoek naar een **Customer Success Medewerker** (M/V/X) voor een voltijdse positie in een dynamische scale-up. Het bedrijf is gevestigd in regio **Leuven**. **De verantwoordelijkheden van deze...

  • Customer Success Consultant Leuven

    Il y a 6 mois

    Leuven, Belgique Atmire Temps plein

    **Why Join the Atmire Team?**: Help us accelerate scientific progress. This is the mission of Atmire. As a highly skilled team, we implement portals that make **the world's knowledge available to everyone**. Our solutions are based on the free open source software DSpace, a community-led platform for which we are one of the major open source...

  • Customer Success Manager

    Il y a 6 mois

    Leuven, Belgique Phished Temps plein

    **✔ Oplossingsgericht ✔ Sterke organisator ✔ Nauwkeurig** Phished is een snelgroeiende tech scale-up die organisaties helpt bij het verbeteren van hun cybersecurity. Aan de hand van een uniek, volledig geautomatiseerd trainingsplatform worden medewerkers opgeleid om echte cyberaanvallen te herkennen en er op een correcte wijze mee om te springen. Zo...

  • Expert Customer Success

    il y a 2 semaines

    Leuven, Belgique NielsenIQ Temps plein

    The Tech & Durables Customer Success team at NIQ acts as a strategic partner to our clients, driving change for faster reaction to changing market requirement. Our team consists of experts in several industries, like Consumer Electronics, Domestic Appliances, IT, Telecom Our T&D Customer Success team in Belgium is looking for a proactive and motivated...

  • International IT Customer Success Consultant Leuven

    Il y a 6 mois

    Leuven, Belgique Atmire Temps plein

    Help us accelerate scientific progress. This is the mission of Atmire. As a highly skilled team, we implement portals that make **the world's knowledge available to everyone**. Our solutions are based on the free open source software DSpace, a community-led platform for which we are one of the major open source contributors. Take the COVID-19 crisis as an...

  • Customer Service Manager Emea

    Il y a 3 mois

    Leuven, Belgique Tomra Temps plein

    **Company Description** TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure** Every Resource Counts**, has been our strength for over 50 years. At...

  • Vacature - Customer Success Specialist- Saas

    Il y a 3 mois

    Leuven, Belgique Roucoucou Temps plein

    **Vacature - Customer Success Specialist - SaaS Ticketingplatform - Cultuursector - Leuven** - Het concert van Nick Cave gaat in verkoop. Duizenden fans willen een ticket kopen en de organisatoren houden hun hart vast. Tien minuten later is de verkoop achter de rug en is de zaal uitverkocht, alles is prima verlopen. Het customer success team van onze klant...

  • Vacature - Customer Success/ticketing Expert - Saas

    Il y a 6 mois

    Leuven, Belgique Roucoucou Temps plein

    **Vacature - Customer Success/Ticketing Expert - SaaS Ticketingplatform - Cultuursector - Leuven** - Het concert van Nick Cave gaat in verkoop. Duizenden fans willen een ticket kopen en de organisatoren houden hun hart vast. Tien minuten later is de verkoop achter de rug en is de zaal uitverkocht, alles is prima verlopen. Het customer success team van onze...

  • Vacature - Customer Success/ticketing Expert - Saas

    Il y a 6 mois

    Leuven, Belgique Roucoucou Temps plein

    **Vacature - Customer Success/Ticketing Expert - SaaS Ticketingplatform - Cultuursector - Leuven** - Het concert van Nick Cave gaat in verkoop. Duizenden fans willen een ticket kopen en de organisatoren houden hun hart vast. Tien minuten later is de verkoop achter de rug en is de zaal uitverkocht, alles is prima verlopen. Het customer success team van onze...