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Il y a 7 mois
Help us accelerate scientific progress. This is the mission of Atmire. As a highly skilled team, we implement portals that make **the world's knowledge available to everyone**. Our solutions are based on the free open source software DSpace, a community-led platform for which we are one of the major open source contributors.
Take the COVID-19 crisis as an example. Thanks to the DSpace software and Atmire services, the World Health Organisation makes COVID-19 resources available to the world in their DSpace installation, named "IRIS". Millions of resources are downloaded from this site alone, every month. And this is just one of Atmire's clients.
Soare you ready to **make a difference**?
We are currently looking for a full time **Customer Success Consultant** to join our Belgian team in Leuven.
**Your role as a Customer Success Consultant**:
As a Customer Success Consultant **you’ll be a driving force** in Atmire’s Open Repository and DSpace Express services. After your colleagues of Sales have closed a new deal, you’ll be responsible for onboarding the new clients and the operational support that follows it. Here are some of your **exciting responsibilities**:
- Onboard new clients on the Atmire Open Repository and DSpace Express services
- Work closely with Tech staff to facilitate smooth data migration
- Engage with the client's stakeholders on aesthetic and user experience integration
- Manage the issue tracker system
- Analyse client support request and handling them in a timely manner
As a Customer Success Consultant you’ll be working as part of a flexible team in an **engaging international environment** and assist our clients according to and assist according to **Atmire values**.
**What do we expect from you as a Customer Success Consultant?**
- **Bachelor’s or master’s degree** in Marketing/Business/Communication **or equivalent through experience**:
- At least 2 years of professional experience relevant to the role
- **IT minded**:
- Resourcefulness and troubleshooting aptitude
- **Fluent in professional English**, both written and spoken
- _Professional fluency in additional languages is a plus_
- Team player, can-do mentality, flexible
- **Strong communication skills**:
- Able to work independently
- Experience with web based technology is a major plus
**What can we offer you as a future Customer Success Consultant?**
We are offering you a **full-time job** in an open, fast growing and international environment as a Customer Success Consultant, with numerous **creative challenges**, interesting salary and benefits package (including company car option).
From day one you will be **guided professionally** in a company where we believe and invest in the personal growth of all employees. You will get an extensive training program during your onboarding and receive continuous coaching.
The **hours** will be **flexible** with **remote options**.
You’ll belong to a stable organisation that **helps accelerate global scientific progress**, is attentive to the **well-being of its employees** and where Equality, Diversity and Inclusion are at the heart of everything we do. Our continued **dedication to social justice and equality** of opportunity is embodied in our commitments and principles.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Commuter assistance
- Company car
- Company classes
- Company computer
- Company events
- Eco vouchers
- Food allowance
- Fuel card
- Hospitalization insurance
- Internet reimbursement
- Professional development assistance
- Retirement plan
- Work from home
Schedule:
- Day shift
- Monday to Friday
**Language**:
- English (required)
License/Certification:
- Belgium work permit / eligible to work in Belgium (required)
Work Location: In person
