Expert Customer Success
il y a 1 mois
The Tech & Durables Customer Success team at NIQ acts as a strategic partner to our clients, driving change for faster reaction to changing market requirement. Our team consists of experts in several industries, like Consumer Electronics, Domestic Appliances, IT, Telecom
Our T&D Customer Success team in Belgium is looking for a proactive and motivated **Expert Customer Success**, who will be working primarily with our clients in the **Small Domestic Appliances** sector.
You will benefit from working in a close-knit team environment and will have the opportunity to build strong relationships with clients and wider teams. You will be based at our office in Leuven and will have the opportunity to work remotely up to 3 days per week.
**As Expert Customer Success, you will have the following key accountabilities**:
- Become the trusted market expert in one or more categories / industry segments.
- Develop fact-based answers to complex client key business questions.
- Create and deliver compelling market presentations, providing insights and recommendations that help clients to grow their business.
- Driving adoption and usage (i.e. activation, reactivation and engagement) of our gfknewron platform within the client organization, by demonstrating clear ROI to clients.
- Collaborate with internal client service teams to ensure client reports are delivered and request are solved in a timely manner.
- Identify leads for cross sell and upsell opportunities with the assigned client and product portfolio.
**Now that we've introduced you to the position as Expert Customer Success, what skills, qualifications and experience should you have?**
- You have a Bachelor’s or Master’s degree in the field of economics, marketing, or equivalent experience.
- Ideally, you have at least 3 years of experience in consulting, market research, product management of durables or equivalent business units.
- ** You are proficient in Dutch and English. Fluency in French would be a plus.**:
- You have strong presentation and communication skills.
- You have robust analytical skills and high-quality standards.
- You can think strategically, drive for results and build productive relationships.
- You are eager to learn, have an open mindset and are team oriented.
**What we can offer**:
- Work in dynamic environment engaging with local and global companies.
- Benefits & flexible working hours, hybrid work options.
- Internal trainings will be provided together with detailed onboarding agenda.
- Access to learning platforms
- Staff and team events
LI-FC
**Additional Information**
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
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