Customer Success Specialist
il y a 3 jours
Belgium (Beringen)
Customer Service
The Position
Materialise is a dynamic international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,100 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D Printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research and academia.
As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work. Materialise Motion is a new dedicated vertical focused on delivering a pain free world by customized footwear. The job will be based in Beringen, Belgium.
We are looking for a Customer Success Specialist in our Paal Motion Office.
Do you like to build strong relationships with customers and monitor your experience on product or service level, you're the person we are looking for to join our team
Qualifications & Experience
**Responsibilities**:
As a Customer Success Specialist, you will...
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts (pro active communication regarding order status, handle warranty cases, rush request,)
- Work with customers to ensure they are leveraging effectively and finding value in our services.
- Become an expert in 3D printed insoles and our Footscan equipment and educate customers on the use and benefits of our products.
- Onboard all our new customers and help them with design reviews for our 3D printed insoles (proactive clinical support).
- Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any customer issues.
- Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. You will identify and detect opportunities to let our business grow within client portfolio.
- Inform sales regarding opportunities to expand our business.
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
- Maintain a revenue base by managing account retention and renewal
- Drive upgrade revenue through increased product adoption and increased usage
**Requirements**:
- Bachelor's degree Podiatry or Orthopedic technician and 1-5 years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Customer-centric approach
- Motivator
- Confident, high energy, self-motivated and a true team player
- Excellent multitasking and communication skills
- Well-organized, with a high attention to detail and ability to prioritize
- Proficiency with MS Office
- Fluent in Dutch & English.
We offer an inspiring and challenging job with growth potential in an innovative market. You will be part of a dedicated team within a dynamic company that highly values openness, trust and team spirit.
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