Customer Success Manager
Il y a 6 mois
**Join Our Journey: Transforming Businesses and Careers with Eezee-IT**
As a gold partner and a top 5 Odoo implementer in Belgium, with a solid standing on the global stage, our journey is about more than just software. It's about creating impactful solutions that drive progress, powered by a team that’s diverse, dynamic, and deeply invested in our collective success.
**Why Choose Eezee-IT?**
- **Endless Innovation & Growth**: Our privileged partnership with Odoo ensures a steady flow of projects - meaning we're always moving, always innovating.
- **Flat Hierarchy, Big Hearts**: Our young, fast-growing environment is ripe with opportunities for those ready to take initiative. Your voice will shape our journey.
- **Diversity & Inclusion**: At Eezee-IT, everyone is valued for who they are. We celebrate diversity and foster an inclusive culture where everyone can thrive.
- **Make a Global Impact**: Work on international projects, with opportunities for travel and collaboration that extend your reach beyond borders.
**Your Role**:
As a **Customer Acquisition and Success Manager**, your mission will be twofold: acquiring new customers and ensuring their long-term satisfaction and growth. You will be responsible for identifying and closing new business opportunities, while also managing and nurturing client relationships to ensure smooth onboarding, continued satisfaction, and upselling of additional services.
**Key Responsibilities**:
**Prospect and Acquire New Clients**:
- Identify and engage with potential clients through strategic outreach and participation in industry events, fairs, and roadshows.
- Conduct follow-ups to convert leads into business opportunities.
- Collaborate with senior sales team members to refine and enhance sales strategies.
**Client Success & Relationship Management**:
- Oversee the onboarding process for new clients, ensuring a seamless transition and successful implementation of our solutions.
- Maintain ongoing communication with clients to address their needs, resolve issues, and provide continuous support.
- Identify opportunities to upsell additional services such as support and consulting.
- Regularly review client accounts to ensure satisfaction and identify potential areas for improvement.
**Penetrate Existing Client Accounts**:
- Develop strategies to deepen relationships with existing clients and expand the range of services they utilize.
- Conduct regular account reviews and business development meetings to understand client needs and propose relevant solutions.
**Qualifications**:
**Experience**:
- 3+ years of experience in complex sales, account management, or a related field, preferably in B2B sales, ERP, SaaS, or IT sectors.
- Proven track record of successful sales and client management.
**Skills**:
- Exceptional interpersonal and communication skills, with a proven ability to build and maintain relationships.
- Strong organizational and time-management skills.
- Self-motivated with a drive to succeed and grow within the company.
- Ability to work independently as well as part of a team.
- Trilingual proficiency to cater to a diverse clientele is highly desirable.
**Knowledge**:
- In-depth understanding of ERP, CRM, and other business software solutions is a big plus.
- Ability to stay updated on industry trends and effectively communicate the value proposition of our Odoo ERP solutions will be required.
**What We Offer**:
- **Comprehensive training and mentorship **from senior sales professionals.
- **Flexibility & Choice**: Enjoy a company car (diesel or hybrid) with a fuel card or an €800 mobility budget, alongside customizable benefits for mobility, leave, and insurance.
- **Genuine Work-Life Balance**: Embrace flexible hours, remote work, and wellness benefits such as massage or meditation at work.
- **Strategic Office Locations**: Accessible offices in Leuven and Wavre with ample parking, avoiding the city bustle.
- **Competitive Package**: Benefit from a full-time role with a competitive salary (homeworking allowance, net expenses, meal vouchers, hospitalization insurance, a laptop, smartphone, 13th-month pay, eco-vouchers,..), plus a performance-based incentive and interesting commission scheme.
Experience a confidential and efficient recruitment process with two video interviews followed by a final in-person meeting.
**Ready to Make a Difference?**
Join us in making business transformations happen. Together, we'll build something extraordinary.
**Job Types**: Full-time, Permanent contract
**Benefits**:
- Additional leave
- Bicycle plan
- Cell phone reimbursement
- Company car
- Company computer
- Company events
- Company phone
- Eco vouchers
- Food allowance
- Fuel card
- Hospitalization insurance
- Housing allowance
- Internet reimbursement
- Life insurance
- Mileage reimbursement
- Wellness program
- Work from home
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Vacation money
- Yearly bonus
**Experien
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