Customer Care Officer Polish-english
il y a 1 jour
Hasselt
19/12/2024
Office
Our client has an international, multilingual support platform dedicated to ensuring that vehicles and trucks experiencing breakdowns are quickly back on the road. You will be part of a close-knit team, working under the guidance of a team leader and with the support of helpful colleagues. In this role, you'll meet people with unique stories and backgrounds, with plenty of opportunities to grow and learn something new every day.
**Functie**:
Are you fluent in Dutch, Polish, and English? Do you thrive on social interaction, enjoy helping others, solving challenges, and working in a diverse, multicultural environment? If so, we have the ideal job for you
Our client has an international, multilingual support platform dedicated to ensuring that vehicles and trucks experiencing breakdowns are quickly back on the road. You will be part of a close-knit team, working under the guidance of a team leader and with the support of helpful colleagues. In this role, you'll meet people with unique stories and backgrounds, with plenty of opportunities to grow and learn something new every day.
Your main responsibilities will include:
- Gathering and verifying the accuracy and completeness of information.
- Providing technical support and coordinating with workshops.
- Keeping customers and all other involved parties updated.
- Monitoring and ensuring that all agreements are adhered to.
- Managing contract-related matters within specified deadlines.
- Working Monday through Friday, with flexibility to work on Saturdays during busy periods.
**Profiel**:
Required Knowledge and Experience:
- Languages: Fluent in Dutch, Polish, and English (additional languages are a plus).
- Technical Knowledge: A background in automotive or tire-related fields is a plus.
- No specific work experience required.
**Skills**:
- Strong communication skills, particularly over the phone.
- Problem-solving and customer-oriented mindset.
- Detail-oriented with a high standard of accuracy.
- Able to multitask effectively and remain calm under pressure.
Job-Related Competencies:
- Redirecting calls to the appropriate contact (technician, salesperson, customer representative, etc.).
- Introducing yourself over the phone and verifying the customer's identity and details (customer number, address, etc.).
- Informing customers about product features and advising them in their choices.
- Checking product or service availability and processing orders or reservations.
- Identifying the purpose of each call (order, sales, information, assistance, etc.) and providing appropriate support.
**Wat je van ons krijgt**:
What we offer:
- A full-time schedule from Monday to Friday, with flexibility to work Saturdays during busy periods.
- Meal vouchers worth €7 per working day.
- A gross salary of €2700, plus an additional bonus of €1.39 per hour for night shifts. (Possible night hours if you are open to this)
- Upon successful completion of the interim period: a permanent contract with a gross salary increase +access to a group insurance plan and health insurance.
-
Customer Service Officer
Il y a 5 mois
Hasselt, Belgique Adecco Belgium Temps pleinJob descriptionOur client is a multicultural and multilingual support platform. Every day, their team ensures that the customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.As a customer service officer, you will work the nightshift. Your main tasks will be:* Handling phone calls and emails: responding to the customer’s...
-
Customer Service Officer
il y a 4 semaines
3500 Hasselt België, Belgique Select Temps pleinFrequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support. - Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties - Reception & Services; provide technical support; search workshop. - Keep the customer and all involves updated. - Technical...
-
Customer Service Officer
il y a 3 semaines
Hasselt, Belgique Vivaldis Temps pleinFunctieomschrijving Your duties as a customer service officer will include: * You'll respond to incoming phone calls and mails; * You'll gather the necessary information and check it's accuracy and completeness; * You'll provide the needed technical support and communicate with the workshops; * You'll update all the involved parties; *...
-
Customer Service Officer
il y a 8 heures
Hasselt, Flanders, Belgique Select HR Temps pleinTaken en verantwoordelijkhedenOur client is a multicultural and multilingual support platform. Every day, they ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.Our client is looking for several Customer service profiles for night work and changing shifts.Frequent direct telephone contact to resolve...
-
Adecco Customer Service Officer Dutch-German-English
il y a 5 jours
Hasselt, Belgique Adecco Temps pleinOur client is a multicultural and multilingual support platform.Every day, their team ensures that the customers' broken-down vehicle or lorry gets back on the road as quickly as possible.You will work in a small team in which you will be supported by a team lead and helpful colleagues.You will meet lots of new people with unique stories and backgrounds.And...
-
Customer Service Officer
il y a 4 semaines
Hasselt België, Belgique YES!talents Temps plein**Omschrijving**: Voor onze klant een **supportplatform** dat **ondersteuning** geeft **aan vrachtwagens of transport** zoeken wij een **Customer Service Officer in Hasselt!** **Belangrijkste taken**: - Verzamelen van informatie en controleren van de gegevens op nauwkeurigheid en volledigheid - Verstrekken van technische ondersteuning en communiceren met...
-
Customer Care Medewerker/responsable
il y a 1 mois
3500 Hasselt België, Belgique Veterinary Solutions BV Temps plein**Wat zoeken we?** Team Player Een goede sfeer is voor ons een absolute vereiste - U werkt samen met 5 andere support medewerkers - Maar ook is er nauw contact met het commerciële team om de beste klanttevredenheid te bereiken. Opleidingsniveau Minimaal Professionele Bachelor niveau - Nederlands is onze interne taal - Wil om te groeien U wil mee bouwen aan...
-
Manager Improvement and Transformation 1st Line
Il y a 3 mois
Hasselt België, Belgique Luminus Temps pleinPublicatiedatum: 6 september 2024 - Hasselt - Contract open-end **Mission** Luminus is the #2 power and gas producer and supplier on the Belgian energy market and plays a prominent role in the energy transition. Luminus Retail & B2B contributes to that ambition by supplying energy and developing energy services in line with its vision: “together towards...
-
Payroll Consultant
il y a 1 mois
Hasselt België, Belgique Partena Professional Temps plein**What do we offer?** - **TEAMWORK**: collegiality and knowledge sharing are important values. The team has many experts (multidisciplinary team) in house to support you in making customer solutions available. - **OPEN COMMUNICATION**: there is an open, respectful feedback culture among colleagues. - **REAL GROWTH OPPORTUNITIES**: in addition to...
-
Office & Events Viking
il y a 1 mois
Hasselt België, Belgique Mobile Vikings Temps plein**The Role**: As an Office & Events Viking you make sure everything in the office works like a charm. You are the glue between our company and our suppliers. You also organize internal events and celebrations with much enthusiasm. Your job also includes managing the company’s social media and representing our great place to work to the outside world....
-
Analytisch Customer Service Medewerker Met 4 Dagen Thuiswerk
il y a 7 jours
Hasselt België, Belgique Unique Belgium Temps plein**Omschrijving**: Ben jij een vlotte babbelaar met een commerciële feeling? Als **A**nalytisch Customer Service Medewerker**voor onze partner in **Hasselt**breng je belangrijke statistieken in kaart. **Jouw takenpakket**: - **Analyse**:Je **analyseert**de verschillende parameters **per regio**(aantal klachten, aantal annulaties van afspraken, de redenen...
-
Wfm Trafficer
Il y a 3 mois
Hasselt België, Belgique Mobile Vikings Temps plein**The Role**: Eager to join our Care team? We’re on the lookout for a proactive Trafficker to keep a close eye on our customer service team’s real-time operations. Your role will be key to making sure everything runs smoothly, schedules are followed, service level agreements are met while ensuring the well-being of our agents. **Sounds like a blast?...
-
Customer Operations medewerker
Il y a 2 mois
België, Belgique Primoris Belgium CV Temps pleinPRIMORIS is een internationaal actief en gerespecteerd laboratorium, met vestigingen in België, Frankrijk, Colombia, Bulgarije en Costa Rica. Wij ondersteunen bedrijven en organisaties in de voedingsindustrie met betrouwbare analyses van residuen van gewasbeschermingsmiddelen en contaminanten. Functieomschrijving PRIMORIS groeit en bloeit. Momenteel zoeken...
-
Customer Service Manager
il y a 2 jours
België, Belgique Trend Micro Temps pleinDiscover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...
-
Customer Service Officer
il y a 2 semaines
België, Belgique ITZU Recruitment & Selection Temps pleinTAD INOX SERVICE B.V . is topspecialist in de bewerking van roestvrij staal, met focus op de esthetische afwerking van oppervlaktes. De verschillende activiteiten, zoals het decoilen, slitten, slijpen, borstelen of coaten, gebeuren met ultramoderne machines waardoor er ingespeeld kan worden op zeer klant- of productspecifieke vragen (bv. extra vlakke platen,...
-
Customer Service Officer
il y a 2 semaines
België, Belgique ITZU Recruitment & Selection Temps pleinTAD INOX SERVICE B.V. is topspecialist in de bewerking van roestvrij staal, met focus op de esthetische afwerking van oppervlaktes. De verschillende activiteiten, zoals het decoilen, slitten, slijpen, borstelen of coaten, gebeuren met ultramoderne machines waardoor er ingespeeld kan worden op zeer klant- of productspecifieke vragen (bv. extra vlakke platen,...
-
Customer Service Officer
il y a 3 jours
België, Belgique ITZU Recruitment & Selection Temps pleinTAD INOX SERVICE B.V. is topspecialist in de bewerking van roestvrij staal, met focus op de esthetische afwerking van oppervlaktes. De verschillende activiteiten, zoals het decoilen, slitten, slijpen, borstelen of coaten, gebeuren met ultramoderne machines waardoor er ingespeeld kan worden op zeer klant- of productspecifieke vragen (bv. extra vlakke platen,...
-
People & Organisation (HR) Advisor
Il y a 2 mois
Hasselt België, Belgique Tomra Temps plein**Company Description** TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure** Every Resource Counts**, has been our strength for over 50 years. At...
-
Workforce Management Expert
Il y a 3 mois
Hasselt België, Belgique Mobile Vikings Temps plein**The Role**: Eager to join our Care team? Are you a pro at juggling schedules and optimizing processes? Great, because we’re looking for a Workforce Management Expert to manage and optimize our customer service workforce management processes, to ensure operational efficiency and compliance with service level agreements. You’ll lead a trafficker...
-
Senior Accountant
Il y a 2 mois
Hasselt België, Belgique Tomra Temps plein**Company Description** TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure **Every Resource Counts**, has been our strength for over 50 years. At...