Service Delivery Manager Zaventem
il y a 1 semaine
Referentie:
- ICT_SDM_004- Sector:
- ICT- Regio:
- Brussel- Contract:
- Permanent- Ervaring:
- SeniorP4P is looking for a **_Service Delivery Manager _**in the Zaventem region.
**JOB DESCRIPTION**:
Main Tasks
- ** Structural design of the IT operations (Re-design, Reform).**:
- **Own IT Service design, IT Service assurance, IT Service delivery management (Quality, Cost), **and Service vendor management for several IT service providers.**:
- Continuous improvement (Kaizen) of the services.
- Understand and visualize the existing IT operational structures and tasks.
- Act with a critical view on processes, process hardening, cost efficiency.
- Together with internal members, develop proposals for the next generation IT operational structures and present to the customer.
- Evaluate project risks, identify, and execute risk mitigation actions.
- Lead all activities related to the new IT operational structure (New Organization creation, New operational service creation, hand over from customer side etc.).
- Plan and supervise the execution of quality reviews.
- Act as a point of contact, manage priorities and workload, set objectives, and evaluate.
Secondary Tasks
- Responsible for organizing several steering and project review meetings as needed.
**YOUR PROFILE**:
- University degree in IT, Organization, or economics with a strong IT orientation. Alternatively similar skills acquired through professional experience.
- IT professional with 5 to 10 years of experience in Computer Science
Knowledge of:
- Microsoft workplace toolset
- ServiceNow
- ITIL
- Service Management
- Infrastructure Operations
- Large Organizations
Competencies
- Passion for your job
- Pro-active and result oriented
- Business design mindset
- Flexible but with a strong self-consciousness
- Able to take a helicopter view and to be detail oriented, depending on the situation
- Fit into a multi-cultural, diverse environment
- Strong analytical skills
- Team leadership & coaching
- Excellent communication (written and oral)
- Able to work on multiple simultaneous tasks with limited supervision
- Ability and drive to continuously learn new solutions/technologies/competencies
**OFFER**:
- A permanent contract
- An exciting and challenging job at an international company where you get the necessary support
- Training options
- Attractive salary package
**CONTACT**:
- Mobile: 0476760086
Locatie**:Zaventem**, Belgium
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