Service Delivery Manager It
il y a 3 jours
Overview:
**What does an Expleo SDM do ?**
The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves managing and assuring quality service delivery under the following pillars:
- Client Management
- Delivery Management
- People Management
- Commercial Support
Key components of this position are managing stakeholder satisfaction, managing delivery risk, working closely with Operations & Heads of Service to identify the right consultants for project(s), defining job descriptions, on-boarding and support of new team members, and supporting the Market Directors in the pre-sales process.
We believe in fostering environments where high levels of autonomy and accountability are the everyday ‘norm’ and expect individuals to have confidence in their abilities and a strong self-belief. As a key person on the Delivery Team, your focus on performance and achieving results will make a difference to our business as we continue to grow.
This is an exciting opportunity to influence and shape the future of Expleo Delivery and to align to our vision of sustainable growth and being a Great Place to Work.
**What are our key selection criteria for joining Expleo’s Service Delivery Team?**
- 5+ years service delivery experience in an IT environment (preferably banking)
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to build and maintain positive relationships with customers, stakeholders, and other departments within the organization.
- Strong problem-solving skills and ability to identify and address any issues that may arise during the delivery of products or services.
- You should also be able to analyze data and trends to identify opportunities for improvement, and be able to develop and implement effective solutions.
- We seek someone with a ‘can-do and will-do’ attitude, who can demonstrate drive, tenacity, motivation, positivity, energy and passion.
**What’s in it for you**
- Collaborative working environment - we stand shoulder to shoulder with our clients and our peers through good times and challenges
- Expleo Academy - enables you to acquire and develop the right skills by delivering a suite of accredited training courses
- Always working as one team, our people are not afraid to think big and challenge the status quo
- 20 + 12 (40hours week) days of vacation per year
- A mobility budget that can use towards your mobility or rent/mortgage
- A flexible homeworking policy
**Who are we?**
- In this ever-evolving world, EXPLEO Belgium is an engineering and digital transformation game-changer player on the market. We are here to support our customers achieve the highest level of success in their automation, agility and sustainability journeys. We all have the same goals and are self-motivated by the same drivers._
- We are EXPLEO._
-
Service Delivery Manager
il y a 2 semaines
Brussels Metropolitan Area, Belgique FuturWork Temps pleinContract Type: Permanent Languages: French & English (mandatory), German (strong plus) Experience Level: Senior (10+ years)About the RoleFuturWork is seeking a Senior Service/Customer Delivery Manager specialized in IT Infrastructure and Cloud to work with one of our key clients. This role requires a proactive leader who can ensure the seamless delivery...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Connect-ICT Temps plein**service manager**: - Als Service Manager kom je terecht in het IT departement Douane die instaat voor de ontwikkeling en opvolging van services. Elke Service Manager heeft enkele services van het business departement in zijn portefeuille. - Je realiseert je services met je eigen Delivery team, maar je werkt ook nauw samen met de verschillende teams van...
-
Service Delivery Manager/service Manager/delivery
il y a 1 semaine
Brussels, Belgique Enzo Tech Group Temps plein**Service Delivery Manager/Service Manager/Delivery Manager** **Key Responsibilities**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management - KPI **Experience**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management -...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Cognizant Temps plein**Job Summary**: Lead the transformation of a Manufacturing and Labs IT support service from a passive, reactive model to a proactive, SLA and KPI-driven Managed Service. This role offers the exciting opportunity to drive strategic change and enhance service delivery efficiency. **Key Responsibilities**: - **Define Strategy**: Develop and implement a...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Elia Group Temps pleinAppuyez sur la touche de tabulation pour sélectionner le lien Passer au contenu. **Un travail énergisant chez un acteur belge majeur du paysage énergétique !**: **Le paysage énergétique belge et européen est en pleine transformation. Saviez-vous qu’Elia en Belgique joue un rôle crucial dans ce processus?** **En tant que membre du groupe Elia, un...
-
Service Delivery Manager
il y a 2 jours
Brussels, Belgique Base 3 Temps plein**You must be based in Belgium or willing to relocate** You will be part of the Data Protection tribe tribe who is organized into three closely collaborating squads: - **Data Protection Governance** defining strategy, standards, and policies, - **Data Protection Engineering** providing technical solutions and tools, - **IT Data Management** supporting data...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalencia Consulting is currently looking for a RUN Service Delivery Manager for one of his clients. **Location**: Brussels **Start Date**: ASAP **Duration**: 1 Year +++ **Language**: FR or NL + AN **Homeworking**: Partially remote **Mission**: The SDM will be responsible for optimizing IT service management, improving the user experience, and ensuring...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Up to €85k + Car + Meal Vouchers + BonusAre you ready to play a key role in delivering exceptional customer experiences in the fast-evolving world of data centres? Our client are a leading provider of advanced colocation and data centre solutions, is seeking a talented and experienced Service Delivery Manager to...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Digitaal Vlaanderen Temps pleinDiplomaniveau - Graduaats - of bachelordiploma - Organisatie - Vlaanderen connect. - Contract - Vaste job - Voltijds **Je functie in het kort**: **Inleiding** Het agentschap Digitaal Vlaanderen is op zoek naar een gedreven en enthousiaste **Service Delivery Manager** om het team Basisfuncties te versterken. Ben jij op zoek naar een nieuwe uitdaging...
-
SAP Service Delivery Manager
il y a 3 jours
Brussels, Belgique Oliver James Associates Temps pleinFor an important client of our in the energy sector we are looking for a SAP Service Delivery Manager (SDM) with abilities to manage all IT services for maintaining SAP Alliance (SAP ERP ECC 6.0 and satellites) for a minimum period of one year. Additionally the SDM is a main stakeholder for a large project portfolio, but which will be managed by a dedicated...
-
Information Technology Service Delivery Manager
il y a 4 semaines
Brussels, Belgique NEBIRU Temps pleinInformation Technology Service Delivery ManagerNEBIRU Brussels, Brussels Region, BelgiumJoin Our Team as an IT Service Delivery Manager - Infrastructure!Are you ready to take on a pivotal role in shaping and delivering exceptional cloud and on-premise infrastructure services? We're seeking an IT Service Delivery Manager to join our On-Prem & Cloud...
-
Service Delivery Manager Zaventem
il y a 1 semaine
Brussels, Belgique People 4 Projects Temps pleinReferentie: - ICT_SDM_004- Sector: - ICT- Regio: - Brussel- Contract: - Permanent- Ervaring: - SeniorP4P is looking for a **_Service Delivery Manager _**in the Zaventem region. **JOB DESCRIPTION**: Main Tasks - ** Structural design of the IT operations (Re-design, Reform).**: - **Own IT Service design, IT Service assurance, IT Service delivery management...
-
Service Delivery manager
il y a 3 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalencia Consulting is currently looking for a RUN Service Delivery Manager for one of his clients. Location: Brussels Start Date: ASAP Duration: 1 Year +++ Language: FR or NL + AN Homeworking: Partially remote Mission: The SDM will be responsible for optimizing IT service management, improving the user experience, and ensuring...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Delivery Manager
il y a 4 jours
Brussels, Belgique Proximus Group Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
SAP Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Capgemini Temps pleinAbout Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...
-
Service Delivery Manager
il y a 4 jours
Brussels, Belgique Capgemini Temps pleinYou are looking for a new challenge in a company for which " People matter, results counts " A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms Join us at Capgemini in the...
-
Service Delivery Manager Service Desk
il y a 2 semaines
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Pour la Sureté de l’Etat, nous sommes à la recherche d’un Service Delivery Manager/Teamleader pour leur ServiceDesk **Description de fonction** Le Service Manager ou Service Delivery Manager est responsable du bon fonctionnement des services délivrés et à ce titre de son bon fonctionnement, de son coût et de sa...
-
Service Delivery Manager IT
il y a 4 semaines
Brussels, Belgique Ypto NV Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources.Responsibilities...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Sopra Steria USA Temps pleinCompany DescriptionSopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56,000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due...
