Service Delivery Manager
il y a 6 jours
Vous souhaitez booster votre carrière dans un rôle de **Service Delivery Manager** ? Rejoignez **notre équipe Local Managed Staffing **au sein de NRB
Le **groupe NRB,** aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en Software Development, ou encore en Consultance & Managed Staffing.
Vous trouverez plus d'informations ici.
En tant que **Service Delivery Manager**, vous participerez à l'amélioration de la gestion des services de production fournis à ses clients.
**Missions**
- ** Gérer la relation client**
- Être le point de contact principal pour les clients et les équipes dans le suivi des incidents, problèmes et changements
- Développer une relation solide avec les différents clients (filiales, sites, équipes locales)
- Centraliser les irritants métiers de manière transverse
- ** Gérer les incidents, problèmes et changements**
- Identifier les opportunités d'amélioration en terme de gestion des incidents, problèmes et changements au sein des équipes IT
- En cas de dégradation d'un service, déployer et piloter un plan d'action spécifique permettant de rétablir le service à un niveau acceptable
- ** Supporter les projets**
- S'assurer que tous les prérequis sont en place pour le passage d'un projet en mode run
- ** Reporting**
- Générer, analyser et présenter une série de KPIs permettant de piloter le niveau de service fournit
- Fournir des rapports réguliers sur la performance du service
- ** Autres**
- Peut intervenir en backup de l'incident ou problem manager
**Compétences techniques**
- 10 ans d'expérience professionnelle dans l'IT et dans le métier du service
- Une certification ITIL est un plus
- Orienté utilisateurs, aptitude pour la transmission tous publics (de l'ouvrier à la direction générale). Charisme naturel, sait faire preuve d'empathie tout en étant capable de faire accepter les limites
- Très bon niveau d'anglais requis (notamment pour communiquer avec nos filiales US)
- Orienté service
- Capacité à dégager une vue synthétique des problèmes en cours durant une situation de crise
- Capacité à analyser les processus opérationnels d'une équipe et à dégager des quick wins et des améliorations de fond
**Notre Offre**
- Une **flexibilité contractuelle**, un contrat **CDI **ou une mission en tant que** freelance;**:
- Une **flexibilité horaire** avec des possibilités de** télétravail** (1 jour par semaine);
- Une équipe de collègues enthousiastes, professionnels et talentueux où règne une **bonne humeur et une bonne ambiance;**:
- Un **accompagnement de carrière** personnalisé pour vous soutenir dans votre évolution;
- Une entreprise avec une atmosphère de travail agréable, dynamique et tournée vers l'**innovation.
-
Service Delivery Manager/service Manager/delivery
il y a 1 semaine
Brussels, Belgique Enzo Tech Group Temps plein**Service Delivery Manager/Service Manager/Delivery Manager** **Key Responsibilities**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management - KPI **Experience**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management -...
-
Service Delivery Manager
il y a 6 jours
Brussels, Belgique Digitaal Vlaanderen Temps pleinVoor het **Agentschap Digitaal Vlaanderen** is Vlaanderen connect. op zoek naar een **Service Delivery Manager** Contract onbepaalde duur Brussel Het agentschap Digitaal Vlaanderen is op zoek naar een gedreven en enthousiaste **Service Delivery Manager** om het team Basisfuncties te versterken. Ben jij op zoek naar een nieuwe uitdaging waarbij je als...
-
Service Delivery Manager
il y a 7 jours
Brussels, Belgique Connect-ICT Temps plein**service manager**: - Als Service Manager kom je terecht in het IT departement Douane die instaat voor de ontwikkeling en opvolging van services. Elke Service Manager heeft enkele services van het business departement in zijn portefeuille. - Je realiseert je services met je eigen Delivery team, maar je werkt ook nauw samen met de verschillende teams van...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique EUROPEAN DYNAMICS Temps pleinWe are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable. **What You'll Do**: - Supervise and manage Information Systems (IS) operations,...
-
Service Delivery Manager
il y a 3 jours
Brussels, Belgique Proximus Group Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Sopra Steria Temps plein**Sopra Steria Group**, a major player in consulting, technology services and software publishing in Europe, assists its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed, and delivering utmost quality and performance in the services provided, Sopra Steria Group...
-
Service Delivery Manager It
il y a 2 jours
Brussels, Belgique Expleo Temps pleinOverview: **What does an Expleo SDM do ?** The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves...
-
Service Delivery
il y a 3 jours
Brussels, Belgique NVISO Temps pleinAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you! As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Equans Temps plein**Requisition ID**: 47639 **Domain**: Project Managers/IT **Contract type**: Permanent **Schedule**: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies,...
-
Service Delivery Manager
il y a 5 jours
Brussels, Belgique Philips Temps plein**Job Title**: Service Delivery Manager As Service Delivery Manager, you play a key role in ensuring Service Delivery to customers in your district, acting as their primary contact for service performance and contract commitments. You fulfill this role together with your team of motivated Field Service Engineers, whom you actively involve and coach. **Your...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Delivery Manager Service Desk
il y a 2 semaines
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Pour la Sureté de l’Etat, nous sommes à la recherche d’un Service Delivery Manager/Teamleader pour leur ServiceDesk **Description de fonction** Le Service Manager ou Service Delivery Manager est responsable du bon fonctionnement des services délivrés et à ce titre de son bon fonctionnement, de son coût et de sa...
-
SAP Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Capgemini Temps plein**WHY CAPGEMINI** **Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock...
-
Operational Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Luminus Temps plein**Job description**: This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of energy technology and ensure operational excellence. **What You’ll Do** - Collaborate with vendors, DevOps, and internal teams for smooth updates and changes. - Manage disaster recovery plans (DRP)...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Sopra Steria Temps pleinCompany Description Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Sopra Steria Temps plein**Company Description** Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 56.000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology...
-
Service Delivery Manager
il y a 5 jours
Brussels, Belgique Seidor Temps pleinWe are on the lookout for a** Service Delivery Manager**to join our team for working with European Institutions based in**Brussels**.** **Get to know us - SEIDOR** At SEIDOR, we drive client transformation and competitiveness with cutting-edge technology and innovation, with a relentless focus on the human element and a commitment to nurturing talent and...
-
Service Delivery Manager
il y a 3 jours
Brussels, Belgique AURIGA SPA Temps plein**Service Delivery Manager - Brussels (Belgium)**: Auriga is strengthening its Belgian office with the addition of a Service Delivery Manager to support and manage the services offered to our partners, covering monetics and services for banks. Working closely with the Head of Operations, the Service Delivery Manager will play a key role in supporting our...
-
Service Delivery Manager
il y a 3 jours
Brussels, Belgique Capgemini Temps pleinYou are looking for a new challenge in a company for which " People matter, results counts " A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms Join us at Capgemini in the...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Percona Temps pleinDoes the ability to positively impact the product strategy and direction at the support and functional level of a highly reputable technical services organization excite you? Are you an evangelist for Customer First? Our customers love us, and as a Service Delivery Manager (SDM) at Percona, you have the opportunity to be the voice of the customer and ensure...