Service Delivery Manager

il y a 2 semaines


Brussels, Belgique Base 3 Temps plein

**You must be based in Belgium or willing to relocate**

You will be part of the Data Protection tribe tribe who is organized into three closely collaborating squads:

- **Data Protection Governance** defining strategy, standards, and policies,
- **Data Protection Engineering** providing technical solutions and tools,
- **IT Data Management** supporting data classification and GDPR compliance.

As a Service Delivery Manager, you will:

- **Manage incoming requests (**handle the intake process for various initiatives) putting into perspective the capacity required to deliver, ensure its adequacy to meet delivery needs.
- **Facilitate the collaboration**: work closely with clients, data protection experts and other teams to match customer needs with our services and solutions.
- **Streamline the delivery**: refine impacts, dependencies, estimates and priorities to improve the quality and predictability of our deliverables. Keep up to date the backlog of run activities.
- **Engage in activities**:gather inputs from different parties, manage issues, find solutions and workarounds, support the team in the production of deliverables, Maintain the documentation repository.
- **Control the quality of deliverables** ensuring they meet the requirements, follow the guidelines and standards, including documentation of technical solutions, contribute to production of the deliverables
- **Monitor and report**:Monitor SLA fulfilment, customer satisfaction and issues, report to steering committees and governance bodies, produce the reporting documents.
- **Produce attestations**: leverage your knowledge and collaborate with Data Protection experts to produce and review attestations required by regulators and other stakeholders.
- **Maintain the service catalogue**:update the service catalogue to ensure it is easily understandable and clearly demonstrates its value to the clients.
- **Contribute to continuous improvement** by working with stakeholders and team members to identify new needs, requirements and gaps to help enhance our services in collaboration with the Scrum Master who oversees the change.


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