Service Delivery Manager
il y a 6 jours
**You must be based in Belgium or willing to relocate**
You will be part of the Data Protection tribe tribe who is organized into three closely collaborating squads:
- **Data Protection Governance** defining strategy, standards, and policies,
- **Data Protection Engineering** providing technical solutions and tools,
- **IT Data Management** supporting data classification and GDPR compliance.
As a Service Delivery Manager, you will:
- **Manage incoming requests (**handle the intake process for various initiatives) putting into perspective the capacity required to deliver, ensure its adequacy to meet delivery needs.
- **Facilitate the collaboration**: work closely with clients, data protection experts and other teams to match customer needs with our services and solutions.
- **Streamline the delivery**: refine impacts, dependencies, estimates and priorities to improve the quality and predictability of our deliverables. Keep up to date the backlog of run activities.
- **Engage in activities**:gather inputs from different parties, manage issues, find solutions and workarounds, support the team in the production of deliverables, Maintain the documentation repository.
- **Control the quality of deliverables** ensuring they meet the requirements, follow the guidelines and standards, including documentation of technical solutions, contribute to production of the deliverables
- **Monitor and report**:Monitor SLA fulfilment, customer satisfaction and issues, report to steering committees and governance bodies, produce the reporting documents.
- **Produce attestations**: leverage your knowledge and collaborate with Data Protection experts to produce and review attestations required by regulators and other stakeholders.
- **Maintain the service catalogue**:update the service catalogue to ensure it is easily understandable and clearly demonstrates its value to the clients.
- **Contribute to continuous improvement** by working with stakeholders and team members to identify new needs, requirements and gaps to help enhance our services in collaboration with the Scrum Master who oversees the change.
-
Service Delivery Manager/service Manager/delivery
il y a 2 semaines
Brussels, Belgique Enzo Tech Group Temps plein**Service Delivery Manager/Service Manager/Delivery Manager** **Key Responsibilities**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management - KPI **Experience**: - Service Delivery Manager - Delivery Manager - Service Level Agreements - SLA - SIAM - Service Integration and Management -...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Connect-ICT Temps plein**service manager**: - Als Service Manager kom je terecht in het IT departement Douane die instaat voor de ontwikkeling en opvolging van services. Elke Service Manager heeft enkele services van het business departement in zijn portefeuille. - Je realiseert je services met je eigen Delivery team, maar je werkt ook nauw samen met de verschillende teams van...
-
Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Ericsson Temps pleinEricsson Belgium Location: Zaverterm, Belgium **Our Exciting Opportunity**: - We are now looking for a Service Delivery Manager (SDM) who will be responsible for ensuring the correct and accurate delivery of customer support services to our customers in Belgium and/or Luxembourg. In this role, you will be responsible for the financial and commercial...
-
Service Delivery Manager
il y a 3 semaines
Brussels Metropolitan Area, Belgique FuturWork Temps pleinContract Type: Permanent Languages: French & English (mandatory), German (strong plus) Experience Level: Senior (10+ years)About the RoleFuturWork is seeking a Senior Service/Customer Delivery Manager specialized in IT Infrastructure and Cloud to work with one of our key clients. This role requires a proactive leader who can ensure the seamless delivery...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Proximus SpearIT Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Proximus Group Temps pleinProximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Cognizant Temps plein**Job Summary**: Lead the transformation of a Manufacturing and Labs IT support service from a passive, reactive model to a proactive, SLA and KPI-driven Managed Service. This role offers the exciting opportunity to drive strategic change and enhance service delivery efficiency. **Key Responsibilities**: - **Define Strategy**: Develop and implement a...
-
Service Delivery Manager It
il y a 7 jours
Brussels, Belgique Expleo Temps pleinOverview: **What does an Expleo SDM do ?** The primary function of the Account Delivery Manager is to act as the interface between clients and Expleo’s Account Managers, Operations management and our consultants. The Account Delivery Manager will have an active role in managing the ongoing client relationship from a delivery perspective. This involves...
-
Service Delivery
il y a 1 semaine
Brussels, Belgique NVISO Temps pleinAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you! As a Service Delivery Manager, you will be responsible for overseeing the delivery of Managed Detection and Response services to our clients. You...
-
Service Delivery Manager Service Desk
il y a 2 semaines
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Pour la Sureté de l’Etat, nous sommes à la recherche d’un Service Delivery Manager/Teamleader pour leur ServiceDesk **Description de fonction** Le Service Manager ou Service Delivery Manager est responsable du bon fonctionnement des services délivrés et à ce titre de son bon fonctionnement, de son coût et de sa...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Elia Group Temps pleinAppuyez sur la touche de tabulation pour sélectionner le lien Passer au contenu. **Un travail énergisant chez un acteur belge majeur du paysage énergétique !**: **Le paysage énergétique belge et européen est en pleine transformation. Saviez-vous qu’Elia en Belgique joue un rôle crucial dans ce processus?** **En tant que membre du groupe Elia, un...
-
Operational Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Luminus Temps pleinJob description:This is a great opportunity for someone with a technical background and strong service delivery management skills to shape the future of energy technology and ensure operational excellence. What You’ll Do Oversee application lifecycle management (LCM) and ensure servers and apps are up to date Collaborate with vendors, DevOps, and...
-
SAP Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Capgemini Temps pleinAbout Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise,...
-
Service Delivery Manager
il y a 1 semaine
Brussels, Belgique Capgemini Temps pleinYou are looking for a new challenge in a company for which " People matter, results counts " A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms Join us at Capgemini in the...
-
Service Delivery Manager
il y a 4 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalencia Consulting is currently looking for a RUN Service Delivery Manager for one of his clients. **Location**: Brussels **Start Date**: ASAP **Duration**: 1 Year +++ **Language**: FR or NL + AN **Homeworking**: Partially remote **Mission**: The SDM will be responsible for optimizing IT service management, improving the user experience, and ensuring...
-
SAP Service Delivery Manager
il y a 2 semaines
Brussels, Belgique Capgemini Temps pleinJoin the Powerhouse of Innovation at **Capgemini's SAP Application Maintenance & Development Department **and be part of revolutionizing business operations through optimized SAP systems! **Key tasks & activities** As a SAP Service **Delivery Manager **you will be responsible for all **SAP related projects **and all **SAP related improvement services **at...
-
SAP Service Delivery Manager
il y a 7 jours
Brussels, Belgique Oliver James Associates Temps pleinFor an important client of our in the energy sector we are looking for a SAP Service Delivery Manager (SDM) with abilities to manage all IT services for maintaining SAP Alliance (SAP ERP ECC 6.0 and satellites) for a minimum period of one year. Additionally the SDM is a main stakeholder for a large project portfolio, but which will be managed by a dedicated...
-
M365 Service Delivery Manager/Project Manager
il y a 4 semaines
Brussels, Belgique Avanade Spain SL Temps pleinM365 Service Delivery Manager/Project ManagerPassionate about leading service delivery teams for modern and robust infrastructures within the M365 ecosystem? Join our team and contribute to the delivery resources and client organization of innovative Modern Workplace solutions to meet our clients' business challenges.As a M365 Service Delivery Manager within...
-
Service Delivery Manager
il y a 3 semaines
Brussels, Belgique Worldline Temps plein**Service Delivery Officer (M/F)** Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to...
-
Service Delivery manager
il y a 4 semaines
Brussels, Belgique Talencia Consulting Temps pleinTalencia Consulting is currently looking for a RUN Service Delivery Manager for one of his clients. Location: Brussels Start Date: ASAP Duration: 1 Year +++ Language: FR or NL + AN Homeworking: Partially remote Mission: The SDM will be responsible for optimizing IT service management, improving the user experience, and ensuring...