IT Helpdesk Support

Il y a 3 mois


Etterbeek, Belgique Unique Temps plein

**Description**:
We are looking for a part-time IT Helpdesk Support for an international company in Brussels.

**Mission of the role**:
**Main responsibilities?**

You will:

- Answer IT support requests, either from our ticketing system or through calls (phone, MS Teams);
- Provide a primary evaluation of support requestion and assess urgency;
- Respond to simple requests or re-assign more complex items to senior collaborators where necessary.

**Profil**

**Which profile are we looking?**
- A minimum of 1-2 years’ experience in a similar or equivalent function;
- Fluency in English and additional European languages are a definite asset;
- Very good knowledge of Microsoft Windows 11 and MS Office 365 suite, and in particular MS Teams;
- Very good knowledge and resolution of most issues related to PCs/laptops: software/network settings, printing, WiFi, sharing screen, A/V;
- Ability to diagnose and resolve technical issues, whether remotely or on-site;
- Good and clear communication to effectively interact with users, understand their needs and explain the solution;
- Customer-minded: smiling, empathic, patient, focused on problem solving.

**Offre**

**Role requirements**
- Part-time contract (50%) - preferably half a day every weekday;
- Only on-site, no teleworking;
- 3 months interim contract to start, with the possibility to extend and/or increase dependent on need;
- 3500€ gross to 3800€ gross (full-time equivalent salary);
- Opportunity to work in an international environment.

**Entreprise**

International company in the chemistry industry.



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