Senior UX Researcher

Il y a 3 mois


Brussels, Belgique FST Temps plein

Lighthouse is a system monitoring solution that provides real-time alerts to business and IT partners, enabling efficient incident management. As a Senior UX Researcher for Lighthouse, you will focus on engaging with technical users to understand their needs and translate insights into actionable improvements. This role requires advanced interaction with a technical audience and an ability to collaborate closely with the product team to continuously evolve the platform.

**Key Responsibilities**:

- Conduct in-depth user research focused on system monitoring and alerting to identify user pain points and needs.
- Translate complex user requirements into actionable quantitative and qualitative insights for design improvements.
- Collaborate with cross-functional teams to ensure research findings inform product evolution.
- Design and refine user journeys to enhance the user experience across the Lighthouse platform.
- Lead UX research activities, documenting findings in a dedicated research repository.
- Facilitate workshops with business and IT stakeholders to refine product design and user journeys.

**Requirements**:

- 7+ years of experience in design thinking within Agile projects.
- 7+ years of expertise in qualitative and quantitative research methods.
- 3+ years of experience in interaction design and information architecture.
- Proficiency in Figma for creating low-fidelity wireframes and user flows.
- Strong attention to detail with a track record of delivering high-quality work.
- Skilled in presentation tools such as PowerPoint, Miro; experience with Condens for research documentation is a plus.
- Ability to work with design systems and integrate them into Figma workflows.
- Proven experience conducting research with developers and designing tools for technical audiences (e.g., databases, cloud services).

**How to Apply**:
**About us**:
Field Service Techs (FST) is a leading IT networking platform in Belgium, connecting skilled technicians with project opportunities. We offer a seamless experience with features like messaging, real-time notifications, and easy payments.

Join our team and enhance your career with emerging technologies

Pay: €6.000,00 - €7.000,00 per month

Work Location: In person


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