Operations Assistant
il y a 1 semaine
**Operations Assistant Internship (min 4 months) ENGLISH**
**About Us**
At B&B, we welcome genuine personalities, who by joining our team, become B&B ambassadors.:
Our ideal colleague is:
- Free-spirited - following a natural sense of wonder and adventure
- Independent - exploring and expressing what is true for him/her
- Neighbors - welcoming everyone as they are
- Authentic - a natural and honest experience without any pretense
We are people who see “the human” through our people and are known for doing things differently, but most importantly, we put people at the heart of everything we do. As an open employer, we want you to feel as welcome as our customers and free to be yourself.
Our relaxation area and bar is called RPS’15, a melting pot for locals and explorers. It's a place where you feel at home, where you get quality service and where you eat and drink well.
**What does this really mean?**
A tight-knit group of special people, who have the freedom to be themselves and offer their guests the warmth and generosity you expect from someone who welcomes you into their home. We think this is important because it elevates the B&B experience and creates a more personal feeling for our guests. It also makes customers feel like they're interacting with real people, who truly care about them, their well-being and comfort, rather than corporate clones reading from a script.
**About this position**
The Operations Assistant is the bright and welcoming smile of our hotel located near Avenue Louise and the Châtelain district. Working flexibly, he will be responsible for improving some KPI's such as the customer satisfaction, employee satisfaction and the optimisation of the hotel's benefits working closely with the executive team after being trained in Housekeeping, Reception and F&B. He will essentially be in charge of daily, weekly and monthly controls and manage prompt projects (organization of events, improvement of work procedures, timetable management,...).
He/She might also be expected to lend a hand at the bar if necessary so that all of our customers can fully enjoy the place.
**About you**
We are looking for people with a lot of personality and a positive attitude. We truly believe that a positive and enthusiastic attitude, combined with a desire to do things well and create an excellent experience for customers, will take you far.
We want to hire GREAT people who can:
- Be passionate about their role and responsibilities
- Make everyone feel welcome and immediately at ease
- Adopt a more relaxed environment, without relaxing the standards
- Bring charisma to the room and know how to hold a good conversation
- Be a source of inspiration and make the "everyday" special
- give great recommendations on what to do in and around Brussels
- Be a positive part of our team and lend a hand where needed in the hotel
- Live our values by being green and community-minded
- Be open-minded and flexible in the tasks you will perform
- Handle money as if you were working in a bank
- Solve problems logically and with a customer focus
- Be available on weekdays and weekends, for different teams
If you recognise yourself in all of that AND you have a good level of communication in English and French (Dutch is an asset)... then you are perfect to join our team
**If you want to know more**
E-mail me your CV and don't be afraid to mention anything that could make the difference, showing your true personality
Type d'emploi : Stage
Durée du contrat : 4 mois
Salaire : 1,00€ par an
Programmation:
- Disponible le week-end
- Horaires aménageables
- Lun-Ven
- Travail de jour
- Travail de nuit
- Travail en soirée
- Travail les jours fériés
Lieu du poste : Un seul lieu de travail
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