Vp Product Operations
il y a 8 heures
We are a disruptive, leading and innovative SaaS company proposing software and services that are revolutionizing the way clinical trials are managed, and new drugs are brought to market. Established in 2012, we have taken the Pharmaceutical industry by storm and are looking for exceptional individuals to help us ride the wave of growth we are seeing.
**About the Role/the Team**
The VP of Product Operations and Quality is a newly created role within CluePoints that we believe is pivotal to our growth.
If you draw your energy from tackling every day new operational challenges, like a fast-paced environment, enjoy problem-solving, and have the urge to improve processes on an ongoing basis, you will enjoy this role. **READ MORE**
In this role, your mission will be to enable our product delivery teams to function efficiently at scale. To achieve this, you will be acting as the glue between all the teams connected to the product life cycle: engineering, R&D, Customer Success, Customer Onboarding & Support and Customer Projects Delivery teams. You will be the best sidekick of our VP Product Management by taking care of all the operational aspects of the product development and will play a key role in improving our quality & release processes.
With us, you will be working following the best industry standards in terms of Agile Software Development. You will oversight 7 squads out of which 1 is dedicated to rapid prototyping, 4 to product development and 2 to Future proof developments. This number of the squad may further grow to follow our growth.
**What will you do as VP Product Operations & Quality?**
- **
Software Quality vision & strategy**
- Establish, execute, and improve our quality & release processes and ensure compliance with the established standards.
- Champion a culture of quality verification, continuous improvement, and transparency across the entire organisation.
- Act as gatekeeper for product quality.
- **
Customer centricity**
- Partner with customer-facing and operations teams to help them deliver the best experience to our clients and pave the way for smooth roll-out
- Act as an escalation point and manage complex client issues.
- **
Data-driven Productivity**
- Define and manage operational metrics and KPIs to continuously increase team efficiency in a data-informed way.
- Define internal Product Operations processes, to increase the overall productivity of the Product Operations Team
- Develop a consistent method to track product health metrics and customer adoption metrics to drive our planning
- Identify likely root causes for key product health gaps (using quantitative and qualitative data) and present recommendations to address them
- Ensure proper documentation and sharing of Lessons Learned to drive a culture of continuous product and process improvement
- **
People Management**
- Report directly to our CPO and work in close collaboration with our VP of Product Management & VP of Engineering
- Build and scale the Product Operations function.
- Take care of people management in all its aspects (hiring, performance and talent management including goal setting, motivation, coaching and development of individuals, plan and manage skill development, etc.).
- Support the team’s efforts to identify, communicate, and resolve interdependencies, risks, and issues. Help teams manage and resolve conflicts.
**What do you need for this position?**
- You have 8+ years of working experience in program or project management, product operations, consulting, or equivalent.
- You must understand how SAAS products are built; ideally, you have acted as Product Owner and have coached other agile teams.
- You love creating efficiencies and streamlining processes.
- You enjoy digging deep into the data, analyzing user feedback and using these insights to drive product and operational improvements
- You are an awesome project and program manager with a track record of leading and proactively managing end-to-end execution of projects/programs
- You have a real passion for people management and strive to take whatever it takes to equip your team with all that they need to be efficient and to grow your team
- You have exceptional interpersonal skills enabling you to act as the glue between the various team and to deal with complex customer issues
- You are a top-notch problem-solver and demonstrate swift, sound decision-making abilities.
**Nice to have (or exciting to learn)**
- Experience working at a fast-paced scaling company.
- Familiar with SOC 2 Type 2 and highly regulated environment
-
Vp of Product Management
il y a 2 semaines
Louvain-la-Neuve, Belgique CluePoints Temps plein**_Louvain-La-Neuve_** **_, _** **_Belgium_** **_ _** **As the VP of Product Management, you will play a leading role to help CluePoints become a product led organization. You are first and foremost a people manager that strives to build high performing team. You will lead a team of product managers (from Juniors to Principals). This role reports to the...
-
Vp of Sales
il y a 6 jours
La Hulpe, Belgique LetsBuild Temps plein**Role**: VP Sales - Europe **Location**:La Hulpe, Belgium (Hybrid way of working - 2-3 days per week in the office and the rest at home/client visits) Competitive salary and package (the usual suspects, a nice mobility allowance and employee warrants) **Start Date**: ASAP **_ Your VP of Sales not planning on retiring anytime soon?_** You’ve proved...
-
Professional Services Resource Manager
Il y a 7 mois
Louvain-la-Neuve, Belgique CluePoints Temps plein**_Louvain-La-Neuve_**_, _**_Belgium_**_ _** **RESPONSIBILITIES**: - Responsible for allocating resources to client projects based on their skills, previous experience, availability, or project budget by working closely with employees’ managers - Prioritize resources to ensure that quality and client satisfaction is always achieved - Capacity planning to...
-
Senior Project Manager
Il y a 6 mois
Louvain-la-Neuve, Belgique CluePoints Temps plein**_Louvain-La-Neuve_** **_, _** **_Belgium_** **_ - ** **SCOPE CluePoints is seeking an experienced and highly motivated Project Manager to join the Product Operations and Quality team. As a senior project manager, you will be leading process improvement initiatives, and supporting the product owners and release management team. RESPONSIBILITIES: - Lead...
-
Engineering Manager
il y a 1 semaine
Louvain-la-Neuve, Belgique CluePoints Temps plein** **_Louvain-La-Neuve_**_, _**_Belgium_**_ _** **We are a disruptive, leading and innovative SaaS company proposing software and services that are already starting to revolutionize the way that clinical trials are managed, and new drugs are brought to market. Established in 2012, we have taken the Pharmaceutical industry by storm and are looking for...
-
Product Manager Rps
Il y a 7 mois
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:1719**Location**:Louvain-la-Neuve, BE**Department**:MAS-RPS-Product Management**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - Within our Radiopharmaceuticals Solutions Business Unit, your mission consists to: - Guarantee the success, optimization, standardization of RPS radio-chemistry related products to market,...
-
Technical Platform Director
il y a 1 mois
Louvain-la-Neuve, Belgique CluePoints Temps plein** **_Louvain-La-Neuve_**_, _**_Belgium_**_ _** **DEPARTMENT** Product **REPORTS TO VP** of Engineering As a Technical Platform Director, you will manage and lead the technical platform team (4 Principal engineers) responsible for the long-term technical strategy and roadmap of our software products. You will lead the macro-architectural foundations of...
-
Operations - Quality Assurance Technician
il y a 3 jours
Louvain-la-Neuve, Belgique Aerospacelab Temps plein**Aerospacelab is currently recruiting a (M-F) : Quality Assurance Technician** **Position Purpose**: As a Quality Assurance Technician, you will be using your skills and abilities to ensure that our products meet engineering and customer requirements. You may verify procured parts from suppliers, products and assemblies from space component manufacturing...
-
Service Product Manager
il y a 1 semaine
Louvain-la-Neuve, Belgique IBA Temps plein**Who are we** **?** IBA's unique E-beam, X-ray and proton solutions are used across the world in many different property enhancement for various materials, safety and detection, crystal modification, etc. With over 250 IBA Industrial accelerators active across the world, we supply complete irradiation solutions from site planning and optimization,...
-
Quality Assurance Specialist
il y a 2 semaines
Louvain-la-Neuve, Belgique Zoetis Temps pleinlocations- Louvain-la-Neuve- time type- Full time- posted on- Posted Today- job requisition id- JR00013235- Zoetis est le leader mondial de la santé animale, voué à accompagner ses clients et leurs entreprises. S'appuyant sur plus de 70 ans d'expérience en santé animale, Zoetis découvre, développe, fabrique et commercialise des vaccins et des...
-
Quality Operation
Il y a 7 mois
Louvain-la-Neuve, Belgique Zoetis Temps pleinlocations- Louvain-la-Neuve- time type- Full time- posted on- Posted Today- job requisition id- JR00014604- Zoetis est le leader mondial de la santé animale, voué à accompagner ses clients et leurs entreprises. S'appuyant sur plus de 70 ans d'expérience en santé animale, Zoetis découvre, développe, fabrique et commercialise des vaccins et des...
-
Product Owner
il y a 2 semaines
Louvain-la-Neuve, Belgique IBA Temps plein**Who are we?** IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which...
-
Business/functional Analyst Salesforce
il y a 2 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Who are we?** IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which...
-
Engineering Team Lead
Il y a 4 mois
Louvain-la-Neuve, Belgique Audinate Pty Ltd Temps plein**Who we are and what we do** Dante replaces all audio and video connections with a computer network, effortlessly sending video or hundreds of channels of audio over slender Ethernet cables with perfect digital fidelity. Adopted by hundreds of manufacturers in thousands of products, Dante is the de facto standard for modern AV connectivity. You’ll find...
-
System Owner
Il y a 4 mois
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:2589**Location**:Louvain-la-Neuve, BE**Work regime**:Full-Time**Kind of contract**:Open Ended Contract**Mission** As an **System Owner/System Expert**, you will be part of the R&D team and you will manage and deliver R&D projects from Requirements to Industrialization. You will be in charge of managing the beta unit(s) testing and...
-
R&d Project Manager
Il y a 2 mois
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:2916**Location**:Louvain-la-Neuve, BE**Work regime**:Full-Time**Kind of contract**:Open Ended Contract**Mission** You will be part of the R&D Proton Therapy (PT) Program within the Project Management Team and join a diverse and dynamic team in a collaborative, high-tech, forward-looking environment. The team's mission is to deliver R&D...
-
Technical Expert Construction
il y a 5 jours
Ottignies-Louvain-la-Neuve, Belgique Carmeuse Lime & Stone Temps pleinYou drive the development and the use of Carmeuse products and solutions in support of the Marketing and sales teams. You represent Carmeuse in promoting and defending the use of its products in Construction within industrial associations and standardization. **Your responsibilities** - You provide support or expertise to the Tech Partner and Innovation...
-
Sales Support Associate
Il y a 3 mois
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:2627**Location**:Louvain-la-Neuve, BE**Work regime**:Full-Time**Kind of contract**:Open Ended Contract**Challenges we trust you with** As a **Sales Support Associate**, you'll play a key role in **supporting our sales efforts **by working closely with internal teams to provide essential administrative and technical assistance. Your...
-
R&d Project Manager
il y a 3 jours
Louvain-la-Neuve, Belgique IBA Temps plein**Who are we** **?** IBA's unique E-beam, X-ray and proton solutions are used across the world in many different property enhancement for various materials, safety and detection, crystal modification, etc. With over 250 IBA Industrial accelerators active across the world, we supply complete irradiation solutions from site planning and optimization,...
-
Transportation Administrator
Il y a 3 mois
Louvain-la-Neuve, Belgique IBA Temps plein**Requisition ID**:2789**Location**:Louvain-la-Neuve, BE**Work regime**:Full-Time**Kind of contract**:Open Ended Contract**Mission** Organize the transportation activities in order to ensure the efficient flow of materials and parts for supply Operations with materials, spare parts, equipment, products (including SPECT/PET) in respect with all quality,...