Professional Services Resource Manager
Il y a 4 mois
**_Louvain-La-Neuve_**_, _**_Belgium_**_ _**
**RESPONSIBILITIES**:
- Responsible for allocating resources to client projects based on their skills, previous experience, availability, or project budget by working closely with employees’ managers
- Prioritize resources to ensure that quality and client satisfaction is always achieved
- Capacity planning to make sure that resources have the availability to deliver upcoming projects
- Support Project Managers in ongoing resource management efforts by reallocating resources, adjusting goals or requirements, or assigning new people to the team
- Collaboration with key business stakeholders, e.g., Sales, Customer Success, Data Analyst Manager, Operations Leaders to track pipeline and new wins, focusing on resource planning and anticipating future needs
- Responsible for identifying potential resourcing risks/issues and ensuring mitigation is in place
- Monitor headcount levels and recruitment needs to ensure we have the resources needed
- Support recruitment process of required resources
- Work on process improvement for staffing of data analysts
- Create a resourcing process for central monitors, project managers and other staff
- Assist with resourcing requirements during the proposal stage for the Business Development team
- Drive continuous improvements to the overall resourcing process
- Understand the CluePoints solutions and products to ensure resourcing across the entire product suite with the appropriate resources
**SKILLS NEEDED**:
- Workforce planning/ Resource utilization experience is essential
- Experience in how to manage and run projects effectively to get the most return from resources
- Exceptional organizational and time-management skills
- A can-do attitude, flexible and adaptable to changing priorities
- High degree of accuracy and attention to details
- Capable of effective monitoring and reporting of workload, utilization, headcount levels, and recruitment needs
- Strong communication skills and ability to develop working relationships easily
- Confidence to make clear and well-thought decisions and recommendations
- Strong problem-solving and critical-thinking skills
- Open-minded and collaborative when looking for solutions
- Ability to thrive in a fast-moving environment, under time and resource constraints
- Experience and ability to work well in a team environment
- Comfortable working in a matrix environment with dotted line responsibilities to VP Data Services, VP Consulting and other Project Delivery Directors/Associate Directors
**QUALIFICATIONS NEEDED**:
- A minimum of 1 year’ hands-on experience in resource management
- Experience working in a clinical research organization, with knowledge and understanding of clinical trial conduct
- Proficiency in project management software is a plus
- College degree, preferably in a business, scientific or technical discipline
- Aptitude for data analytics
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