Service Delivery Manager

il y a 2 semaines

LouvainlaNeuve, Belgique IBA Temps plein

**Requisition ID**:2109**Location**:Louvain-la-Neuve, BE**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission**

**Join IBA - Where Innovation Meets Impact in Medical Devices**
Are you an ace in IT, skilled in elevating the standards of service delivery and a knack for guiding dynamic teams?
Dive into the role ofBe a pivotal part of our vibrant team, pushing the boundaries of IT services for our internal clients.

**IBA Context**:
In our bold digital transformation journey, we need a
**visionary **and

**Challenges we trust you with**
- **Lead a team **of analysts and developers, fostering a collaborative, goal-driven environment.
- Guarantee **seamless service delivery** and **change management**.
- Build **robust relationships** with suppliers, contractors, and consultants for efficient issue resolution and project support.
- Strategically liaise with business units for enhancement **prioritization **and **budgeting**.
- **Uphold high standards** in procedures, quality assurance, and documentation.
- **Collaborate **with other departments for systems integrity, scalability, and architectural alignment.
- Skillfully manage team capacity **planning** and **project interdependencies**.
- Provide invaluable **coaching**, **mentoring**, and skill development to team members.
- Lead **performance evaluations** and **goal **setting.

**What we value**
- Master’s degree in Information Technology, Computer Sciences, or related.
- **3-5 years of leadership experience** in IT service delivery management.
- Exceptional **project management skills** with multitasking prowess.
- Strong **communication** and **relationship-building** skills.
- Proficiency in **ITIL/Scrum frameworks** and **IT service management best practices**.

**Cherry on the cake**
- We offer:

- **Flexible Work Arrangements**: Embrace the future of work with our flexible home office policy.
- **Career Growth Opportunities**: With IBA, your professional development is primordial. We offer abundant opportunities for growth within the group, ensuring your career trajectory is always upward.
- **Supportive Team Environment**: Join a team that truly listens and fosters individual development. At IBA, we create space for everyone to grow, contribute, and excel.
- **Innovative Work Culture**: Dive into an environment brimming with cutting-edge technologies and engaging challenges. Your work at IBA means pushing boundaries and solving complex problems.
- **A Commitment to Sustainability**: Be proud to work for a BCorp Certified company. Our commitment to social and environmental responsibility reflects in everything we do.
- **Work-Life Harmony**: We understand the importance of balance. Enjoy a healthy work/life integration while you become an integral part of our mission.
- **Impactful Role**: As a member of our team, you will become a vital component in our Digital Solution Department contributing significantly to IBA's standing as a global pioneer in medical technology innovation.
- **Competitive Compensation**: At IBA, we value your expertise and contributions. That's why we offer an attractive salary package tailored to your experience level, complete with an electric company car to ensure your comfort and mobility.

**Join IBA, and be a part of a team that's shaping the future of medical devices with every project, every innovation, every day.**

IBA Group

IBA is offering a broad and amazing diversity of careers. For our business units to perform at their best, they can rely on various shared services that give the appropriate support to each activities so that they can run their business smoothly. Finance, legal, corporate communication, human resources play together a key role in the company growth.

**IBA: Protect, Enhance and Save Lives**

IBA is driven by a mission to Protect, Enhance and Save Lives. IBA’s innovative mindset, dedication to technological and scientific progress and long-standing open relationships with customers and partners make IBA a unique scientific company.

**A committed company**

IBA believes in a business model that creates shared and long-term value for all its stakeholders:
IBA increases market share and return for its shareholders, improves quality of life for its customers, patients and employees, and contributes to the well-being of the society. All while maintaining and restoring the planet’s health. IBA has integrated this stakeholder approach into its company bylaws.

This vision is operationalized since 2021 by the B-Corp certification, a holistic tool to assess, benchmark and ultimately improve its sustainability journey.

Learn more about IBA and its technologies, download our new corporate brochure or visit our corporate website.

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