Customer Service
Il y a 7 mois
You will be responsible for:
- Material Management
Make proposals for quantities to be purchased to sales
Handle purchase forecasts to affiliates and 3rd party suppliers
Process and handle samples orders
Create PO’s and inbounds
Process and provide all requested documents to 3LSP
Follow deliveries with suppliers and 3LSP
Keep all data’s updated in sap
Daily in contact with our suppliers worldwide
- Handle claims and returns
Receive claims and returns and hand over to relevant persons
Take necessary corrective measures if transport related, follow up and provide
necessary feedback
- Handle Material and Customer Master data
Create new material numbers and new customers
Keep the master data up to date - Handle obsolescence process
Interaction with sales and regulatory to get all necessary information’s
Prepare monthly reports to finance, sales teams and management.
Handle inventory process and consignment stock check
Main responsibilities
You will be the key interface with the customers in your portfolio for all the day-to-day activities;
You will provide customers with the best possible service in relation to Sales Order Management, Billing Inquiries, Shipment, Service Requests, Suggestions and Complains;
Ensure that all Customer Orders are entered into SAP accurately and in due time;
You will check the price, product and allocation availability for every order;
You will inform the customer about delivery, documentation issues,
You will obtain all necessary information/data for order processing;
You will be maintaining contact with Customers, Sales Managers and different internal departments;
Insure customer’s satisfaction
- Bachelor or equivalent by experience
- Minimum 2-5 years’ experience in a similar function
- Good knowledge of Excel and SAP (SD/MM)
- Good knowledge of Material Management would be a plus
- Fluent oral and written in English, all other language would be a plus
- Customer-oriented with excellent communication skills
- Autonomous and fast learner
- Willing to learn constantly and work proactively
For our client located in Louvain La Neuve, we are looking for a Customer Service.
- CDI in An organization with an international reputation
- A multicultural environment
- A team work
- A stable & international company
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