Agent Ticketing

Agent CHECK-IN Missions: Vous serez responsable de l'enregistrement correct des passagers et de leurs bagages ainsi que du contrôle des documents : validité du passeport, nécessité d’un visa, documents Covid, Vous informerez les passagers sur le déroulement du vol, vous les accompagnerez lors de l’embarquement et du débarquement de sorte que...

Nous recrutons un(e) agent administratif polyvalent en CDI Assurer un suivi des demandes entrant dans un délai de traitement raisonnable, établissement d’un système de ticketing et de monitoring des demandes permettant de prioritiser le traitement des demandes et d’y apporter une réponse dans les délais impartis en visant l’excellence du Service...

**Job ID: HNMJD1582**: **Role: Application Support Agent** **Locations: Brussels,Belgium** - EU citizenship is mandatory; on-site is mandatory (Brussels) - Description of tasks: - Act as the first contact point for all end-users related questions on TRACES; - Ensure and perform all communication with the end-users; - Provide services to all stakeholders...

Voor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...

Introductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **IT...

ABAKUS IT SOLUTIONS is seeking an Application Support Agent to join our team, responsible for providing comprehensive support for the Atlassian Eco System. This role involves deploying, testing, and operating a suite of tools, including Jira and Confluence, to facilitate collaboration and software development across various entities. **Key...

**Description de la fonction **Main tasks**: - Respond to requests for assistance received from end users by phone, mail or via other interactive platforms - for example : chat tools - etc (Fist-line customer liaison). - Diagnose and resolve technical hardware and software issues - Make an initial assessment of incidents, attempting to resolve them (Remote...

Introduction / Context Description of tasks - Act as the first contact point for all end-users related questionson TRACES; - Ensure and perform all communication with the end-users; - Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests; - Categorisation, prioritisation and dispatch of users...

At Axians, we deliver the best combination of technology and services to enable our clients to fulfill the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023. **Axians. The best of ICT...

At Axians, we deliver the best combination of technology and services to enable our clients to fulfill the diverse needs of their customers. As a part of VINCI Energies, we are dedicated to ICT and Digital Transformation. Present in 37 countries, with over 16,000 employees, and generating more than €3.6 billion in revenue in 2023. **Axians. The best of ICT...

IT Help Desk Support Nature of tasks - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service requests and attempting to resolve them. Make use of the knowledge database -...

We are recruiting a Senior Airport Services Agent based in Brussels. The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a...

RequirementsWhat do you need to succeed in this position?A BSc degree in a relevant field (or 3 years of Higher education)At least 12 years of IT professional experienceProven knowledge in end-user assistance and support of information systemsWorking experience with ticketing tool JIRA + ConfluenceExpert knowledge of Windows or Unix or Linux operating...

Introduction / ContextIn this role, you will be responsible for providing technical assistance and support to our customers, ensuring smooth operation of our applications, and resolving any issues that may arise. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer...

**Responsibilities**: - Answering phone calls from users who report an incident - Dealing with IT questions - Following up on tickets (phone/website/chatbot) according to the SLAs and send them to the various 2nd/3rd line if necessary **Mandatory technical skills**: - Resolve software incidents (phone) on user configurations - Analysis and escalation of...

EUDAMED provides an essential overview of the lifecycle of medical devices in the European Union (EU). This platform helps improve transparency, enhances access to information for the public and healthcare professionals, and supports coordination between EU Member States. You will be at the heart of this important initiative, providing top-tier support to a...

**IT SERVICE MANAGEMENT** **BRUSSELS**: **Sylvain Marsal** **Recruiter** **YOUR MISSION**: - Lead and manage technical teams consisting of 10 to 20 individuals, across multiple sites. - Identification of agent needs (training, support, quality, etc.). - Ensure the quality of resolved tickets. - Propose improvements, detect issues, create some report,...

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring an IT Support Specialist, Logistics oriented to join our team in Brussels, and to be responsible for providing second level IT support. Your Missions You perform as a service desk agent, incident agent and analyst, problem agent and analyst You are...

For our client at the European Parliament, we are currently hiring Service Desk Operators. **Nature of tasks** - Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes. - Making an initial assessment and diagnose of incidents and service...

**Telesales Executive / Internal Sales Person / Telemarketer** **French / English Speaking** Are you from a Telesales, Telemarketing, inside sales background and looking to improve your income and career prospects with a dynamic and rapidly growing FinTech developing leading edge payment technology and experiencing exponential growth? **Why should I...