Service Performance Specialist
il y a 4 semaines
**Working in the Service Experience team**
Technology is evolving at lightning speed. At Telenet, we don't just follow that pace; in all our enthusiasm we are still driving it. We are keeping up with the changing expectations of our customers and our people. So, we not only help consumers get ahead; we encourage you to seize opportunities, too. You'll be part of an environment where we nurture your talents and respect all your edges - even the small ones. So you can be who you are or want to become. From wellbeing initiatives to telecommuting options, at Telenet everyone is allowed to develop in their own way. That creates a dynamic that gets things moving and which helps us get things done. For you, and for each other. This way we are ready for tomorrow. No matter what comes our way.
**Your tasks as a Service Performance Specialist**
The Service Performance Specialist is responsible for following up/monitoring/improving the Service Performance (ICT/Network Performance and the quality of service), in line with the defined Key Performance Indicators (KPI's) and Key Quality Indicators (KQI's) and therefore acts as point of contact/expert and ambassador in this domain.
You are eager to grow your technical knowledge and to learn about how different ICT & network services/systems/platforms/domains work and are designed. You want to know how they influence, contribute and link to the End-to-End Service Performance, quality of service standards and customer experience. Then this position is for you
You will be responsible of:
- **Proposing implementation of new tools **and providing input concerning Service Performance in collaboration with various stakeholders to make sure the focus is on quality and meets the Telenet quality standards for our customers.
- **Supporting projects/initiatives **linked to Service Performance. You participate in the effective roll-out and ensures the end-to-end quality of service is maintained.
- **Challenging solutions, designs and plans **provided by different operational and technical teams.
- **Identifying potential threats **that may affect service quality by monitoring performance and trends.
- **Providing recommendations/advices **towards teams and management on how the Service Performance can be improved to ensure the best experience for our customers. You create awareness to the stakeholders about these topics and their link to customer satisfaction.
**What we have to offer**
You will be joining a company that invests fully in you, and that adjusts your work environment to best suit your needs. So you can flourish and watch over your work-life balance at the same time. What else do we offer?
- You get all the space you need to further develop your expertise
- We stimulate your personal growth with internal mobility opportunities and extensive learning opportunities, but give you just as much of a chance to hit the pause button after a while or go down a completely different path again.
- A varied job in which you feel results and make your mark.
- A competitive gross monthly salary which we complement with a lot of extra benefits (meal vouchers, hospitalization insurance, working from home, discounts on Telenet products, company car, cell phone,...) The fine company of colleagues who are as passionate as you are.
-
**Our Service Performance Specialist**
- Must-have:
- Bachelor's or Master's degree with 3 to 5 years of experience in Telecommunications/ICT sector
- Experience in Fixed Access Networks
- Experience in Entertainment (TV & OTT) products
- Cooperation & communication skills: being a team player
- Data analytics skills: being able to do good data analysis & presentations based on data
- Should-have:
- Knowledge of IT scripting and IT systems/languages (Python) or eagerness to learn programming languages
- Experience in Mobile Access Networks
- E2E Technology view with Customer oriented focus
- Nice-to-have:
- Network tools experience
To summarize, you must have strong problem-solving skills, an analytical mind, a hawk's eye for spotting flaws in processes and eagerness to learn with strong customer focus.
Fancy a job with content and variety? Become a **Service Performance Specialist **at Telenet.
-
Service Performance Specialist
il y a 4 semaines
Mechelen, Belgique Telenet Temps plein**Working in the Telenet Network Performance team** Technology is evolving at lightning speed. At Telenet, we don't just follow that pace; in all our enthusiasm we are still driving it. We are keeping up with the changing expectations of our customers and our people. So we not only help consumers get ahead; we encourage you to seize opportunities, too....
-
Service Performance Specialist
il y a 3 semaines
Mechelen, Belgique Telenet Temps plein**Working in the Telenet Quality of Service team** Technology is evolving at lightning speed. At Telenet, we don't just follow that pace; in all our enthusiasm we are still driving it. We are keeping up with the changing expectations of our customers and our people. So we not only help consumers get ahead; we encourage you to seize opportunities, too....
-
Customer Service Specialist
il y a 4 semaines
Mechelen, Belgique Nipro Europe Group Companies Temps pleinAs a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters...
-
Customer Service Specialist
il y a 4 semaines
Mechelen, Belgique Nipro Europe Group Companies Temps pleinAs a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our European headquarters...
-
Customer Service Specialist
il y a 4 semaines
Mechelen, Belgique T-TALK BV Temps plein**CUSTOMER SERVICE SPECIALIST - MECHELEN** Voor een groeiend bedrijf, actief in de **medische sector**, zijn op zoek naar een Customer Service Specialist. Je bent verantwoordelijk voor de dagelijkse activiteiten binnen de operationele afdeling. Als Customer Service Specialist ben je het eerste aanspreekpunt voor de klanten. Deze verantwoordelijkheid omvat...
-
Service Desk Specialist
il y a 7 jours
Mechelen, Belgique Agilitas Temps pleinHeb jij de drive om samen met ons de toekomst van Agilitas Group vorm te geven? Agilitas Group is op zoek naar een IT Service Desk Specialist om ons team te versterken. Bij Agilitas Group draait alles om focus, lead, action, guts en support - waarden die de basis vormen van onze organisatie. Draag jij deze waarden uit? Kijk dan zeker verder, want dan is deze...
-
Performance Marketeer
il y a 3 semaines
Mechelen, Belgique BBC Temps pleinDuik jij graag in data en kan jij (belangrijker nog) in mensentaal uitleggen wat diezelfde data inhoudt? Dan ben jij nu al de held(in) van onze klanten en collega’s. Welkom in ons performance team. **Jij bent**: - **een performance marketeer met minstens 2 jaar ervaring** Jij zet met gemak campagnes op. Zowel op de bekende socialemediakanalen als op de...
-
Junior Customer Service Specialist
il y a 4 semaines
Mechelen, Belgique Synergie Temps plein**Wat zal je job inhouden?**: Ben je een administratieve duizendpoot? Kan je vlot en nauwkeurig werken? Heb je een analytische geest? Dan zit je goed! Als junior customer service specialist kom je terecht in een innovatieve organisatie waarin je een administratieve en klantgerichte rol zal vervullen. Jouw takenpakket als junior customer service...
-
Team Manager
il y a 4 semaines
Mechelen, Belgique Telenet Temps pleinYou are leading the team of Service Performance Specialists ( with focus on e2e quality of services and quality of experience) inside the TIO Operations department. The team main responsibilities are to follow, monitor, continuously improve the Quality of Services (Mobile/Fixed/IT) for our customers. In your role you are supporting the team in providing...
-
Digital Performance Expert
il y a 4 semaines
Mechelen, Belgique Telenet Temps pleinWhat we're looking for We’re looking for an experienced **Digital Expert **who can drive and deliver performance centric digital media campaigns, with the main mission is to ensure sales growth of our e-commerce share and increased adoption of our digital service channels. The focus is on conversion and activation of existing B2C customer databases as...
-
Customer Service Specialist Mechelen
il y a 4 semaines
Mechelen, Belgique Moon RC BV Temps pleinVoor onze klant, een zeer sterk groeiend bedrijf in Mechelen, actief als distributeur binnen de medische industrie zijn wij op zoek naar een enthousiaste **Customer Service specialist**. Hij/zij is verantwoordelijk voor de dagelijkse activiteiten binnen de operationele afdeling. Als hun Customer Service specialist ben je het eerste aanspreekpunt voor de...
-
TIJDELIJK CUSTOMER SERVICE SPECIALIST
il y a 5 jours
Mechelen, Belgique Manpower BE Temps pleinClient Description: MANPOWER OFFICE PEOPLE CUSTOMER SERVICE MEDEWERKER regio Mechelen. CUSTOMER SERVICE SPECIALIST ben jij dé schakel tussen de klanten, leveranciers en interne processen. Jij zorgt ervoor dat alles soepel verloopt van orderverwerking tot het onderhouden van sterke relaties. Job Description: CUSTOMER SERVICE MEDEWERKER ben je...
-
Customer Service Specialist
il y a 3 semaines
Mechelen, Belgique Unique Belgium Temps plein**Omschrijving**: **_Wil jij een betekenisvolle impact maken op de gezondheidssector? Als Customer Service Specialist ben jij de essentiële link tussen onze activiteiten en klanten. Jij zorgt ervoor dat alles op rolletjes loopt, van tijdige productlevering tot sterke klantrelaties:_** - Je bent verantwoordelijk voor de orderverwerking van A tot Z: van...
-
Flemish Inside Sales Specialist in Malaga
il y a 2 jours
Mechelen, Flandre, Belgique Oceanic View Solutions Temps pleinReady to launch your sales career? Join our vibrant team as a dedicated Sales Specialist and make a differenceRole Overview:As an Inside Sales Specialist, you'll partner with clients to enhance their sales strategies, analyze performance data, resolve concerns related to campaigns and budgets, and develop innovative solutions to ensure their success.Key...
-
Flemish Inside Sales Specialist in Malaga
il y a 2 jours
Mechelen, Belgique Oceanic View Solutions Temps pleinReady to launch your sales career? Join our vibrant team as a dedicated Sales Specialist and make a difference!Role Overview:As an Inside Sales Specialist, you'll partner with clients to enhance their sales strategies, analyze performance data, resolve concerns related to campaigns and budgets, and develop innovative solutions to ensure their success.Key...
-
Elektriciteit en elektronica Specialist
il y a 2 jours
Mechelen, Flandre, Belgique De Lijn Temps pleinOverzicht van het bedrijfWe zijn een team van professionals die samenwerken om Vlaanderen duurzaam te maken. Ons doel is om de mens, het milieu en de maatschappij beter te dienen.We werken samen met tal van partners, waaronder de Vlaamse overheid, om aan het mobiliteitsbeleid van morgen te werken.FunctieomschrijvingAls Deskundige elektriciteit & elektronica...
-
Euc Support Specialist
il y a 4 semaines
Mechelen, Belgique BCIC Swiss Temps pleinBCIC Swiss GmbH is looking for a full time On-site : End User Support Specialist in (Machelan), Belgium. Position: End User Support Specialist Job Location: (Machelan), Belgium What will be your work about? - Ensure that assigned infrastructure at the client is configured, installed, tested and operational. - Identify problems and errors prior to or when...
-
Application Specialist
il y a 2 jours
Mechelen, Flandre, Belgique V-IT NV Temps pleinFor a client in Mechelen, we are seeking two Medior Application Specialists.DetailsStart Date: MarchDuration: Until the end of June, with the possibility of extensionWork Regime: Full-timeOffice Location: MechelenFixed Office Days: Varies by team; includes at least one fixed day (Thursday)Required Languages: English (must), Dutch (plus)Role DescriptionWe are...
-
IT Support Specialist
il y a 3 semaines
Mechelen, Belgique ACS Belgium BV Temps pleinAxalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products - whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals - and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of...
-
Service Manager
il y a 4 semaines
Mechelen, Belgique Ordina Temps plein**Your Impact**: As a service manager, you are an ambassador for both Ordina and your clients. For customers, you are a single point of contact for all their questions regarding the IT services provided. In this customer-focused role, you will lead the Ordina service team, aiming to deliver first-class customer experiences and achieve operational excellence....
