Application Project Manager
il y a 3 semaines
Are you passionate about challenges? Izertis is your company.
We are looking for an Application Project Manager, for one of our clients, located in Brussels (Belgium).
**Responsibilities**:
Your key responsibilities are to play a major role in the roll-out and overall management of the customer satisfaction monitoring via the Medallia tool:
- Develop, implement and manage the overall set-up for the customer satisfaction monitoring.
- Programming of new surveys in the Medallia tool (including Medallia Digital).
- Design (content and format), analyse and control client selection files for new surveys.
- Conduct the testing of surveys: define test scenarios & carry out tests (QA/UAT).
- Adapt the Medallia set-up to changes in the organization and implement the onboarding of new entities.
- Design and set-up dashboarding of survey results within the Medallia-tool (from company-level to advisor level).
- Challenge the business analyst within the team for technical solutions.
- Extract conclusions from the gathered data and translate them into recommendations.
- Analyse the evolution of KPIs/drivers and identify pain points/root causes of customer satisfaction.
- Carry out statistical analysis (frequency tables, cross-tabulations, linear regression,) in Excel/IBM SPSS.
- Act as the project interface with relevant parties: IT teams, the software provider, other departments, commercial teams.
- Conduct regular meetings to communicate project progress and risks.
- Develop planning that includes timelines, milestones and deliverables.
**Requirements**:
- Sound knowledge of English; fluency in Dutch or French and good knowledge of the other.
- Master degree or relevant experience in a business intelligence or in a data analysis / management function.
- At least 1 to 2 years of relevant experience.
- Open to a hybrid work model: 50% on site & 50% homeworking.
- Project Management skills.
- MS Office: Excel & PowerPoint advanced skills.
- Affinity with database management: understand how different files are structured and what implications the structure can have on subsequent analysis.
- Good feeling for customer centric language.
- Team player, quick self-starter, pro-active attitude.
- Autonomy, commitment and perseverance.
- Good verbal and written communication skills, as well as good analytical and synthesis skills.
- Capacity to interact with various departments and interpersonal skills (stakeholder management) and ability to work in a dynamic and multi-cultural environment.
- You are passionate about data and analytics: you are analytical and constantly looking for an explanation, you are concise and to the point.
**Preferable**:
- Data analysis in SPSS or equivalent tools.
- Programming skills with online research software.
- Market survey background & knowledge of Medallia, CheckMarket, Qualtrics or other Market Survey tools.
- Hands-on experience with following IT languages: SQL, VBA, XML.
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bruxelles: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- relevant / project management: 1 year (required)
**Language**:
- English (required)
- Dutch (required)
- French (required)
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