Ode Operator

Description
Looking forward to a new challenge? Join our Order Delivery & Energy team in Evere as an ODE Operator

**Why ALD Automotive | LeasePlan?**

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
- ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

**Your role**

As Order & Delivery Operator, you and your 12 colleagues will be responsible for the complete management of vehicles ordered from us. Between 15 and 20,000 vehicles, bikes and energy cards are ordered, registered and delivered every year. You guarantee qualitative and timely handling of these orders, registrations and deliveries of their vehicles.

You ensure that all administrative steps of the files assigned to you are completed correctly. To this end, you are in frequent telephone contact with our customers (drivers, garages, fleet manager, etc.) and, of course, your colleagues from other ALD departments. You gather the necessary information for drawing up contracts, orders and invoicing.

You also know how to improve the quality of processes and further optimise systems.

With us, you get the space to put your ideas into practice yourself. You are a sparring partner for the ODE Manager and together with her, you know how to take the department to the next level.

**Your profile**
- You have a bachelor's degree and at least 2 years of demonstrable experience in a similar position.
- You have strong thinking and reasoning skills and are able to map and optimise existing processes.
- You like administration, organisation and structure are important to you.
- You can handle deadlines and like a brisk pace of work.
- You are customer-oriented, have good communication skills and are able to negotiate with customers, suppliers and partners.
- You have a problem-solving, entrepreneurial and innovative approach.
- You work equally well independently and in a team.
- You are perfectly bilingual NL/FR and fluent in English.

**What do we offer?**

With ALD Automotive and LeasePlan coming together, we set out to become the leading global sustainable mobility player. We’re turning mobility into more than a destination: we’re making it a great experience. That’s why we need people who make the difference.

We are giving it the best to support our colleagues realizing their full potential with lots of trainings, providing firm talent development plans and offering fair compensation and benefits.

We welcome fresh ideas, innovation and feedback. We want you to grow with us All of this while encouraging a healthy work/life balance, among other things, through flexible hours and the possibility of homeworking several days a week.

So, are you ready to join us on this exciting journey? Buckle up, this could be the (work)ride of a lifetime.

Languages French Dutch; Flemish English