Customer Support Advisor

Il y a 4 mois

Gent, Belgique language matters Recruitment Consultants B.V. Temps plein

One of the leaders in the automotive industry is in urgent need of a Customer Support Advisor with German, Polish and Czech language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact of drivers that are experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on road as fast as possible.

**Your responsibility will include**:

- Manage breakdown cases all over Europe
- Partner with your colleagues and other departments to find the best solution
- Communicate with customers understanding their needs and follow defined breakdown processes
- Other ad hoc tasks

**About you**:
You are an outgoing person that enjoys working in a team. You know how to prioritise tasks and have a great time-management. The role is in Belgium and relocation is possible. Benefits include 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport costs. The role is 24/7 so you will have to be available to work also in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely.

**Profile**:

- You have fluency/conversational skills in English + two of the following: German, Polish, Czech
- Previous experience in a customer service role is desirable
- Experience in working in a team, as well as knowing how to communicate with colleagues
- You are based in Belgium or open to relocate

To apply, please send your CV in English and in Word format to Henna.
languagematters is acting as an employment agency in relation to this vacancy.

**Salary**: €3,100.00 per month

Work Location: In person

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