Director IT Service Management, Global Service

il y a 2 semaines


Brussels, Belgique DHL Temps plein

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Director of IT Service Management - Global Service Logistics (M/F/d)
Customer: DHL Supply Chain
Grade: RCS H
Contract Type: Permanent (Full-Time)

Location: EMEA/UKI

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

DHL Service Logistics offers global, optimized and innovative solutions to a growing number of world-leading companies. At the heart of the Service Logistics offering is a unique global IT platform, supporting a network of 1000+ sites over 140 countries. Continuous improvement is in our DNA, as we are constantly improving our IT solutions to meet the evolving needs of our current and future customers.

If this sounds like a team, you'd like to joinkeep reading.

We have an opening for a Director IT Service Management, who will be globally responsible for the Service Logistics IT platform covering all aspects of service management, information security and quality management. You will be a member of the global Service Logistics IT management team, contributing to the overall IT and business objectives for Service Logistics.

The key responsibilities in this role include:

- Management role within the Service Logistics IT Center of Excellence responsible for service management leadership, guidance and strategy.
- Managing and maintaining the IT service management function and roadmap encompassing processes as incident, request, change, capacity, availability, configuration, problem, knowledge and life cycle management at global level.
- Manage the compliance of Service Logistics IT systems to the DHL IT security policy, in close collaboration with DHL information security department.
- Manage Service Logistics IT quality management, ensuring regulatory and audit compliance and the development and maintenance of the quality management processes.
- Lead a team of regional resources delivering service management support.
- Senior stakeholder escalation role for incident management with accountability for business management and customer communications.
- Deliver projects in the IT service management area, setting up project organization and follow up on project delivery.
- Ensuring that service management policies, processes and procedures documentation is created, updated and maintained as well as communicating IT service management strategy, process and procedures across the organisation.
- Organize training on service management processes and procedures providing coaching when necessary.
- Responsible for regular and accurate service management reports and dashboards.
- Facilitate service management reviews with business, taking appropriate measures to optimize customer satisfaction.

You won't find another job like the one you'll find with DHL Supply Chain. Now here's what we need from you;
- Extensive experience in a Service Management role
- Stakeholder and customer management facing experience is essential
- Excellent written and verbal English
- Able to communicate effectively up to C-Level
- ITIL Expert
- Project Management qualification - Prince 2 foundation Ideal

What you'll need to do next?

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.


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