IT Service Manager

Il y a 2 mois

Brussels, Belgique Uni Systems Temps plein

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an experienced IT Service Manager to join our UniQue team

The IT Service Manager will provide the required services, to assure the timely delivery of a coherent and comprehensive set of Services for the Client's IT system that is currently under development (1st release of the system is expected to go-live in production in June.)

What will you be bringing to the team?
- ** Review and Consulting**:

- Review SoftDev deliverables and specifications.
- Provide system architecture consulting.
- **Project Management**:

- Offer project management consulting and support.
- Assist in project planning and reporting.
- **Active Participation**:

- Actively participate in technical meetings, such as requirements/architecture meetings.
- ** Deployment Assistance**:

- Support deployment activities and contribute to timely CBAM system releases.
- ** Collaboration and Coordination**:

- Contribute to communications and coordination with stakeholders and users.
- Support the provisioning of hosting environments and testing activities.
- **Service Management**:

- Contribute to the creation and maintenance of Service Level Management and Security artifacts.
- Oversee CBAM Service Desk, monitor service delivery, and support user training.
- Report on SMT Tickets handling/resolution
- **Incident and Change Management**:

- Organize troubleshooting meetings, participate in crisis management, and contribute to post-incident reports.
- Manage change by following up on software/system upgrades and hotfix installations.

**Requirements**:
What do you need to succeed in this position?
- Bachelor degree or higher in Computer Science or related field is considered as advantageous;
- Minimum 7 years of experience in IT service management out of which a minimum of 3 years of recent specialized experience in IT service management of customs-related IT systems
- The consultant delivering the service should have **specialized experience in functional and Conformance Testing, SLA monitoring and compliance.**:

- Experience in service management;
- Experience with service management tools; willingness to use the service management tools and methodologies as specified by the Client (EU Inst
- Experience of large-scale service support, service delivery and business continuity;
- Good technical knowledge on the project’s aspects;
- Capability of understanding the needs, objectives and constraints of those in other disciplines and functions;
- Good knowledge of ITIL, CMMI, SLA, OLA, SMT;
- Excellent reporting skills;
- Ability to produce minutes, notes, summaries, etc. in English and to give presentations in English;

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.

  • Service Manager

    il y a 3 semaines

    Brussels, Belgique Prosper-IT Temps plein

    Regio Brussel Type Hybrid Contract Freelance Posted on: May 28, 2024 **About the company**: Our client is helping to implement the digital transformation of one of the Belgian governmental organisations. Digitising processes and offering innovative solutions, they will always focus on the end user. The work done has a tangible impact on thousands of...

  • IT Service Manager

    il y a 1 semaine

    Brussels, Belgique Aubay Temps plein

    In deze functie bouwt deze het netwerk uit en onderhoud de Service Manager contacten met alle afdelingen van de Stafdienst ICT. Deze zorgt ervoor dat de effectiviteit van de ICT-dienst verhoogt. Een greep uit het takenpakket als Service Manager: Coördineren van en toezicht houden op het werk van de medewerkers; Vertalen van de algemene planning in concrete...

  • Service Manager

    Il y a 2 mois

    Brussels, Belgique Infinity Quest IT Services Temps plein

    **Requirements** - University degree in IT combined with 7 years of IT professional experience; - Experience in service management as well as service management tools - and methodologies; - Experience of large scale service support, service delivery and business continuity; - Good knowledge of ITIL, CMMI, SLA, OLA, SMT; - Ability to produce minutes, notes,...

  • IT Project Manager

    il y a 2 semaines

    Brussels, Belgique IT-Planet Temps plein

    Introductie IT-Planet is een gespecialiseerd informatica projectsourcing bedrijf, gelegen te Gent. We zijn actief bij diverse grote klanten over heel Vlaanderen en Brussel in volgende ICT-domeinen: Application Development, Infrastructure Services & Software Testing. Om ons team van 180 medewerkers te versterken zijn we momenteel op zoek naar een **IT...

  • Project Manager IT Infrastructure

    il y a 2 semaines

    Brussels, Belgique IT-Planet Temps plein

    Introductie IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw...

  • IT Service Assurance Manager

    il y a 6 jours

    Brussels, Belgique Skillbase Group Ltd Temps plein

    IT Service Assurance Manager Mission context: - Ensures the IT operational efficiency and quality of service by having an active role on IT operations (hot & cold loop follow up, performances monitoring, processes, tools, governance) - Leads Quality & Performance initiatives of key Products, Services and Processes to improve efficiency and quality of...

  • Junior IT Service Manager

    il y a 1 mois

    Brussels, Belgique Pauwels Consulting Temps plein

    -brussel / bruxelles bediende, freelancer 40 uur per week - Armand RulkinTalent Acquisition Specialist IT +3293247080 - **Junior IT Service Manager**: ICT & Digital - IT Management Currently, we are looking for a driven Junior IT Service Manager for one of our innovative clients in Brussels. Does that sound interesting? Then, by all means, read on! Because...

  • Director IT Service Management, Global Service

    il y a 2 semaines

    Brussels, Belgique DHL Temps plein

    BE AN ESSENTIAL PART OF EVERYDAY LIFE Position: Director of IT Service Management - Global Service Logistics (M/F/d) Customer: DHL Supply Chain Grade: RCS H Contract Type: Permanent (Full-Time) Location: EMEA/UKI At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great...

  • Teamlead IT Service Management

    il y a 2 semaines

    Brussels, Belgique Smals Temps plein

    Als Teamlead IT Service Management kom je terecht bij een belangrijke speler in de sociale zekerheid. Je neemt verantwoordelijkheid over IT service management en stuurt de verschillende verantwoordelijken van de ITIL processen aan. Daarnaast sta je ook in voor het IT budget -en contractbeheer, neem je deel aan IT overheidsopdrachten en volg je de...

  • Teamlead IT Service Management

    il y a 1 mois

    Brussels, Belgique Smals Temps plein

    Als Teamlead IT Service Management kom je terecht bij een belangrijke speler in de sociale zekerheid. Je neemt verantwoordelijkheid over IT service management en stuurt de verschillende verantwoordelijken van de ITIL processen aan. Daarnaast sta je ook in voor het IT budget -en contractbeheer, neem je deel aan IT overheidsopdrachten en volg je de...

  • Project Manager IT Infrastructure

    il y a 1 semaine

    Brussels, Belgique V-IT Temps plein

    Voor 1 van onze klanten zijn we op zoek naar een Infra Project Manager: BIJ WELKE DIENST KOM JE TERECHT? De afdeling Digital Business Solutions (DBS) ondersteunt alle businessactiviteiten. Het zorgt ervoor dat de klant beschikt over performante processen en een autonoom IT-systeem dat deze processen ondersteunt en dat afgestemd is op de evoluerende...

  • IT Service Manager

    il y a 3 semaines

    Brussels, Belgique Credendo Temps plein

    **Your position**: In this function, you will manage and oversee the delivery of multiple large and complex technical implementations in close collaboration with our main service providers and the Credendo Service Delivery Managers. - You will use your industry expertise and management capabilities to assure fluent and efficient implementations and...

  • Senior IT Service Manager

    il y a 6 jours

    Brussels, Belgique Penguin Formula Temps plein

    Company Description We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...

  • IT Service Manager

    il y a 2 semaines

    Brussels, Belgique Credendo Temps plein

    General information Your position You will be a lead subject matter expert within the Service Integration and Management team (SIAM). In this function, you will manage and oversee the delivery of multiple large and complex technical implementations in close collaboration with our main service providers and the Credendo Service Delivery...

  • IT Service Manager

    il y a 3 jours

    Brussels, Belgique Credendo Temps plein

    General information Your position You will be a lead subject matter expert within the Service Integration and Management team (SIAM). In this function, you will manage and oversee the delivery of multiple large and complex technical implementations in close collaboration with our main service providers and the Credendo Service Delivery...

  • IT Service Manager

    Il y a 2 mois

    Brussels, Belgique EGOV Select Temps plein

    **Werkomgeving** In deze rol zal je primair verantwoordelijk zijn voor de ICT-servicebeheerprocessen, inclusief het dagelijkse beheer en de levering van ICT-services volgens overeengekomen prestatienormen. Hiervoor zal je in contact staan met de verschillende directies van de AD, met bijzondere aandacht voor applicaties, computernetwerken en diverse...

  • Project Manager It

    il y a 6 jours

    Brussels, Belgique SII Technologies GmbH HR-Service Temps plein

    SII Belgium is seeking a highly motivated and ambitious Project Manager in IT to join our team. In this role, you will be responsible of end-to-end management of new projects for various clients. SII is a European digital and engineering services company of 16,000 experts. SII Belgium supports large businesses in adopting new technologies and innovation...

  • IT Support

    il y a 1 mois

    Brussels, Belgique Penguin Formula Temps plein

    Company Description We Cook iT is an international software house that delivers software development to its corporate customers by providing highly skilled, communicative IT professionals to build their customized products through outsourcing, nearshoring and turn-key projects’ solutions. How do we differentiate ourselves? By investing in the...

  • IT Manager

    Il y a 2 mois

    Brussels, Belgique Robert Half Belgium Temps plein

    **Robert Half Technology** is currently looking for an **IT Manager ad interim **(M/F/x) for a 6 months assigment **Robert Half Technology** is currently looking for an **IT Manager ad interim **(M/F/x) for a 6 months assigment The company is based in Brussels. As **IT Manager** ad interim you will be responsible for following tasks you: - Perform an...

  • Quality Manager

    Il y a 2 mois

    Brussels, Belgique IT-Planet Temps plein

    Introductie IT-Planet is dé HR specialist voor flexibele en tijdelijke staffing in IT. Wij verzorgen IT-projecten bij diverse top 100-klanten over heel Vlaanderen en Brussel in volgende IT-domeinen: Application Development, Infrastructure Services & Software Testing. Met 15 jaar ervaring achter de kiezen kunnen wij perfect tegemoet komen aan jouw...