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Quality Review and Audit Analyst
Il y a 7 mois
**YOUR JOB**
- Performs process compliance audits to determine the accuracy, compliance and consistency of
- Participates in complex audits, third party audits, ad-hoc projects and assignments as defined by the Quality Auditor Team Manager.
- Performs root cause analysis on audit findings to understand why the findings occurred.
- Agrees suitable action plans to remove root causes and prevent findings from recurring.
- Monitors performance trends and agrees suitable action plans to address these trends.
- Identifies improvements to both audit and operational processes and procedures.
- Collates and reports audit findings to Senior Management accurately and on time.
- Assists in the development of audits and audit processes and procedures.
**SCOPE AND DIMENSIONS**
- Reports directly to the Quality Audit Team Senior Supervisor.
- Audits across EGS regions, primarily GIH.
**EXPERIENCE REQUIRED**
- Ideally GIH experience of at least 1 year.
- Experienced in audit workings, would be beneficial.
- Ideally experienced in a communications role preferred, but not essential.
**YOUR PROFILE**
- High energy, results-oriented individual able to coordinate and prioritize multiple tasks in order to meet deadlines.
- Ability to think analytically, interpret information / observations and make effective decisions.
- Ability to ask for guidance, when required, on complex issues.
- Professional verbal and written communication skills.
- You have proficient knowledge of English, both written and spoken. Another languages are well evaluated.
- Ability to listen attentively, build rapport and ask structured open / closed questions.
- Ability to diffuse and resolve instances of conflict.
- Ability to produce clear and factual reports.
- Ability to present information and ideas in a confident, creative and interactive manner.
- Ability to explain audit findings and trends and provide constructive feedback; work patiently and effectively with staff of different experience levels, learning styles and cultural diversity.
- Ability to provide constructive coaching to fellow Auditors in order to share knowledge and skills.
- Ability to work effectively on their own and as part of a team.
- Mindful of the needs of the business and the personal needs of the person being audited.
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
