Onboarding Manager

il y a 1 semaine

Mechelen, Belgique Rydoo Temps plein

We are _Rydoo_ Europe’s fintech scale-up that makes expense management the easiest part of your day.

Expense management has been too complicated for too long. Rydoo's app backed with OCR technology helps our clients save time and money with just a few clicks & photos.

We are building a new generation of expense management software with a product-first approach that our end-users truly benefit from.

**Rydoo in a snapshot**:

- Ambitious international team (150+ Rydoo'ers)
- 33 nationalities speaking over 15 languages
- 6 offices across 3 continents
- Easy to use expense management app available on iPhone and Android
- Supporting over 10,000+ clients and 1 million+ users worldwide
- 4.5 employer score on Glassdoor

**The Role**:
We are looking for a dynamic and results-oriented professional to join our Onboarding team within the Customer Success Department. As an **Onboarding Manager**, you will play a pivotal role in delivering the first value to our customers by understanding their needs, aligning them with Rydoo’s capabilities, and creating value early in the customer journey.

**Key Responsibilities**
- Act as the primary point of contact for new customers, ensuring a smooth and successful onboarding transition onto the Rydoo platform.
- Assist customers with setting up and configuring their accounts, including roles, permissions, and integrations to meet their business requirements.
- Deliver product training sessions to educate administrators on platform features, functionalities, and best practices for optimal usage.
- Develop and maintain comprehensive onboarding documentation, tutorials, and knowledge base articles to support self-service and empower customers to onboard independently.
- Collaborate with Sales, Product, and other teams within CSM to ensure a seamless and optimal customer journey.
- Set the foundation for a strong, long-lasting relationship with clients.

**Requirements**:

- **Customer Focus**: Demonstrated ability to solve complex business challenges while prioritizing the customer experience.
- **Communication**: Native/ Fluent spoken and written command of **French and English**. Proficiency in German or Dutch is a significant plus.
- **Results-Driven**: A proactive, goal-oriented mindset with a “whatever-it-takes” attitude.
- **Team Player**: Compassionate, selfless, and committed to contributing to a collaborative team environment.
- **Prior experience**: 1 - 2 years experience in onboarding, customer success or relationship management is highly desirable.

**Benefits**

Next to our amazing team, informal & international company culture and our mission to become the N1 expense management tool in Europe, we offer some nice benefits that make working at Rydoo even more fun:

- A competitive package, including salary and benefits
- Meal vouchers of €8 per day
- Rydoo Hybrid Work Policy: flexibility to work from home while also fostering team collaboration in the Mechelen hub 1x a week.
- #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- €1000 / year learning and development budget
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new Rydooer’s Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us
- )
- Permanent contract

**Check us out**:
Join Rydoo and leave your mark on the future of Expense Management - Ready to join?

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