Head of Operations
Il y a 2 mois
**About the role**:
We are expanding our Group Services team with a Head of Operations to continue building our growth vision and secure our global expansion. The Head of Operations will ensure a smooth continuation and further professionalization of our current global cross-functional internal and external support; in areas from ICT and facilities to quality and compliance, focusing on continuous improvement and operational resilience.
This role will also partner cross-functionally to support finance, HR, and legal teams in procurement, subsidy screening and contract management leading initiatives to restructure and improve them.
You’ll coach 5 direct reports, guaranteeing operational governance, escalating their operational issues where needed, and being their sounding board.
**Key Responsibilities**:
**Procurement & Contract Management**
- Develop and manage procurement strategies for strategic and operational needs, working closely with Finance to optimize supplier relationships and cost efficiency.
- Roll out and oversee contract management processes, covering sub-contractors, software licenses, and other critical agreements, ensuring compliance and seamless records management and - renewals.
- Collaborate with Finance on annual subsidy screening and utilization, leveraging available resources to support business growth.
**Governance, Compliance & CSR**
- Ensure adherence to regulatory and compliance standards (ISO 27001 certification), including ISMS, GDPR, and other industry requirements, embedding a quality and compliance mindset across the organization.
- Responsible for CSR and ESH initiatives, promoting a culture of responsibility, safety, and sustainability throughout the organization.
**IT Infrastructure & Support**
- Strategize the IT landscape covering the organization’s global IT infrastructure, including software, hardware, and digital tool management, ensuring robust, secure, and scalable systems.
- Promote digital advocacy and translate new trends and industry best practices into a roadmap towards efficient tool management to empower all teams with reliable, user-friendly systems.
**Operational efficiency & facilities**
- Drive continuous improvement initiatives to streamline internal processes, enhance productivity, and improve cross-functional workflows.
- Manage current ( and future) global facilities (office and fleet) and asset tracking. Providing as such a safe, efficient, and sustainable work environment for all employees.
- Oversee expense and travel management tools (e.g., Rydoo, TravelPerk) to ensure efficient use of resources and alignment with organizational policies.
**Customer Support**
- Give managerial and project support for the rollout of our external customer Support organization focusing on our SaaS solutions.
- Oversee service desk functions, optimizing support systems and feedback channels to improve user satisfaction.
**Your profile**:
- 8-10 years of operational leadership experience, preferably within tech or service industries. You have experience in procurement and have touched upon broader operations domains such as IT, Office and compliance.
- A Master’s degree in Business Administration, or a related field.
- Technical skills: you can demonstrate strong foundations in procurement and partnership management processes, regulatory compliance (ISO, ISMS, GDPR) and ICT.
- You are fluent in English, our internal and external company language.
- You are, above all, a coach and can lead a team of diverse specialists.
- You can combine a hands-on operational management approach with program management competencies.
- You are a conceptual thinker, able to define solutions with a strategic impact. You can balance strategic insights with practical implementation.
- You can shape a new organization and structure and streamline complex operations.
- You are a role model for high standards and continuous improvement in all areas of operation.
- You inspire others to build a community of internal stakeholders
- You feel connected with and are ready to represent our company values: dig deep, own it, come together move fast and be kind
**Our offer**:
- The chance to create, sustain & maintain a new department with a global reach and cross-functional stakeholder network.
- We let go of titles and make sure no politics is needed to prove your leadership in a caring, growing organization.
- Enjoy a flexible working arrangement with a 50% office and 50% remote work structure.
- Convenient and accessible office locations in Aalst and Mechelen.
- Benefit from a comprehensive salary package, encompassing a competitive base salary and a bonus, net allowance, premium company car, and comprehensive health and group insurance coverage.
**About us**:
At Bluecrux, we’re shaping the future of value chains. Since our start in 2011, we’ve combined consulting expertise with cutting-edge technology ( world-leading supply chain software or our own SaaS technologies Binocs
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