Service Delivery Manager

il y a 3 semaines

Brussels, Belgique Cognizant Temps plein

**About Cognizant**

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Senior Machine Learning Engineer to join our Artificial Intelligence & Analytics Team.

**Your Role and Responsibilities**

Locality Experts program that can be leveraged to improve freshness and accuracy of all Auto data attributes. This will be done by establishing a Locality Expert that will become knowledgeable of local conditions, policies, and country wide changes to proactively build a pipeline of potential real word changes.
- Below are the set of responsibilities that this team would be required to perform
- Do Market research around trends in Auto industry
- P0: Speed limits, EVCS
- P1: other ADAS
- Work with the policy team on the policy creation for these countries and provide local context as needed.
- Do meta QC and random checks to figure out quality issues
- Create a country metric for quality and conduct in-country drives to provide feedback and data to client working groups.
- Be an owner for the country for queries from any other team as well for other basemap features other than Transit.
- Curate region-specific implicit/statutory speed limits and rules (for e.g., arterials in a town should be 20 vs a state-wide rule of 30)
- Research news articles, notices from govt./highway construction/other agencies, when there are scheduled maintenance/repair
- Identifying edge cases (like unique sign variations, urban area polygon logic, etc.) that might get missed.
- Similarly, identifying gaps in algorithms.
- Providing inputs to prioritize issues more proactively, and with local knowledge (i.e. which missing signs are causing the most problems, what errors are most egregious for users).
- Support proactive outreach with govt. and transit authorities to understand upcoming changes, systematic issues with our data, etc... (To be disambiguated with Outreach and Partnerships, who will own data collection/feeds)
- Support the partnerships and other outreach teams in local knowledge and context as needed.
- Consult on all sign types to provide local context and understanding and interpretations of various road signs.
- Assist with quality assurance and country certification processes to ensure that the highest quality level isreached and maintained in the assigned country.

**Experience / Skills**
- 3+ years of experience in the automotive industry or Urban planning, Traffics/ Transit/ Signals/ Signages
- Strong understanding of market research methodologies and techniques.
- Excellent written and verbal communication skills in Local language and in English
- Ability to work independently and as part of a team.
- Ability to manage multiple projects simultaneously.
- Excellent time management and organizational skills.
- Strong analytical, excellent attention to detail and problem-solving skills

**What We Offer**
- A competitive salary based on your qualities and experience.
- Access to Udemy, Cognizant Academy digital libraries for your continuous learning.
- 32 days of paid holiday per year.
- A car allowance.
- A laptop and a smartphone.
- A pension schemes.
- Hospitalization insurance.
- Organization driven by technology - we have a tremendous technology backbone.
- Open, ‘can do’ team spirit and international environment that encourages making your ideas reality
- 40 hours working week.
- Possibility to work hybrid.
- Relocation support if needed.

**Diversity and Inclusion at Cognizant**:
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally.

We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities.

We are a Belgian, Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.

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