Customer Service and Operations Manager
il y a 3 semaines
We are looking for a driven, autonomous energy enthusiast to join our team in Brussels as Customer Service and Operations Manager. Your responsibility begins when a customer has signed a contract: you become the go-to person for the customer. This starts with seamless onboarding process, where you make sure all administration is in order and that their technical units get connected to our Virtual Power Plant. You thereby coordinate the corresponding steps with our internal teams, the customers and grid operators. Afterwards, you ensure a high customer satisfaction by helping the client with questions about products, energy sales, invoicing, etc. You also support the team in day-to-day operations related to financial flows, such as invoicing and ensuring a seamless data flow between our team, accounting and controlling.
Whether full-time or part-time - let us know how we match up on this point.
**This is what you like**:
- You use your technical skills and interest to manage the connection of new assets that enter our portfolio. This can be using hardware or via a software solution and requires intense planning and coordination with new and existing customers, external parties and internal teams.
- You manage data in our Customer Relationship Management system.
- You enjoy optimizing processes and are meticulous when it comes to the quality of data and the completeness of dossiers.
- You are interested in energy industry topics, and you are not afraid to work on technical questions and topics with customers, partners, or suppliers, of course with the support of our expert teams in Belgium and Germany.
- You take the initiative and lead your own projects to improve the level of customer satisfaction, in cooperation with internal and external stakeholders.
**These are your qualifications and skills**:
- You have a bachelor’s degree or higher, or the equivalent by experience that helps you work with our customers and understand the technical part of the onboarding process.
- Knowledge about (renewable) energy is an asset but no hard requirement.
- You have previous experience in managing the relationship with customers.
- You are confident in spoken and written communication, enjoy dealing with customers and can solve conflicts in an elegant way.
- Ideally, you have previous knowledge of databases and IT systems used for customer service management or are motivated to learn these topics quickly.
- You are good with MS Office products.
- You can work independently while having a strong team spirit.
- You are fluent in written and spoken Dutch, French and English.
**This is what our colleagues say**:
“As Customer Manager, we are always in the middle of things and every day brings new tasks and challenges. Not only as the first contact person for our customers, but also as the interface between customers, network operators and the various departments, we contribute to the energy transition to the best of our abilities.”
Katarzyna, Customer Service Managerin DE
**What's in it for you?**:
We adhere to non-disclosure guidlines and guarantee that your answers will be anonymous.
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