Service Manager
Il y a 2 mois
Onze klant is gespecialiseerd in de dienstverlenende sector en heeft verschillende vestigingen in België. Ze staan bekend om een zeer uitgebreide expertise in hun vakgebied en een perfecte service. + lutte de manière préventive chez les clients, n'est plus un métier purement manuel, il y a maintenant bcp de conseil à donner aux clients pour améliorer la situation chez lui
**Description**
Gérer les employés, les motiver et maximiser l'efficacité; Donner des lignes directrices, des orientations, des suggestions, des instructions aux employés et/ou à l'équipe concernant les tâches à accomplir et l'amélioration continue du travail ; Exprimer en objectifs mesurables ce qu'il/elle attend de l'employé et/ou de l'équipe; Servir de modèle aux techniciens ; S'approprier l'ensemble du "processus de service" pour les clients et les techniciens du département concerné (du prospect à l'encaissement); Agir en tant que coach ;
- Inciter les nouveaux employés/collègues à trouver eux-mêmes des solutions
- Avoir confiance dans le potentiel et l'autonomie des autres et les aiguiller
- Être capable d'adapter son style de coaching au niveau de développement de ses employés/collègues
- Le coaching et la formation sur le terrain devraient être réalisés lors de visites sur le terrain avec le technicien
- Soutenir la planification, afin de fixer les bonnes priorités, d'accroître l'efficacité et d'assurer un suivi adéquat des activités conformément à la planification
- Approuver la culture du retour d'information en fournissant un retour d'information aux employés de manière continue, notamment en organisant des entretiens d'évaluation annuels ;
Contrôler les coûts et, dans ce cadre, surveiller et rendre compte des indicateurs de performance clés prédéfinis (par exemple, les retours : temps alloué par client) afin de garantir la rentabilité des activités ; Contribuer à la "croissance" et à la "fidélisation" des clients clés/importants (critères à discuter); Assister les ventes dans le cadre du plan de vente et de l'analyse des risques ; Encadrer les techniciens pour créer des pistes et stimuler le sentiment commercial ; Suivi des actions en cours ; Effectuer des contrôles de qualité et des supervisions/inspections, afin de garder la main sur la qualité ; Inspecter l'équipement et veiller au respect des consignes de sécurité,afin d'accroître la sécurité sur le lieu de travail et de réduire les accidents du travail ;
**Votre profil**
Vous habitez dans la région bruxelloise, vous êtes pragmatique et prêt à retrousser vos manches pour soutenir une équipe de techniciens. Vous êtes souvent sur la route avec vos collègues ou chez les clients, où vous veillez à l'efficacité et à la qualité du service rendu. Vous êtes la personne qui résout les problèmes de votre équipe et vous veillez à ce que vos collaborateurs se sentent à l'aise dans leur travail.
**Nous offrons**
Bij Accent weten we dat de arbeidsmarkt uit verschillende doelgroepen bestaat, elk met eigen wensen en eisen. Om die diversiteit het hoofd te kunnen bieden, zijn er verschillende gespecialiseerde afdelingen opgericht, zo kunnen we iedereen helpen met kennis van zaken. Tijdens het sollicitatieproces staan we je graag als jobcoach want het is ons doel om samen met jou de gepaste job vinden.
Nous avons d'autres emplois actuels liés à ce domaine que vous pouvez trouver ci-dessous
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Odyssee Field Service: Customer On-boarding Manager
il y a 4 semaines
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Odyssee Field Service: Customer On-boarding Manager
il y a 3 semaines
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Odyssee Field Service: Customer On-boarding Manager
il y a 3 semaines
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
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Odyssee Field Service: Customer On-boarding Manager
il y a 2 semaines
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
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Odyssee Field Service: Customer On-boarding Manager
il y a 2 semaines
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
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il y a 3 semaines
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Service Manager
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Service Manager
il y a 20 heures
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il y a 1 semaine
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Il y a 2 mois
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