Technical Knowledge Specialist
il y a 2 semaines
**Location**:
Zaventem, Flemish Brabant Province, Belgium**Type**:
Contract
- **Job** #24694
If you are a **French **speaker, have practical knowledge of Knowledge Management and Service Management (ITIL) / ITIL certified, and excellent ability to document infmation clearly and concisely, this is the perfect role f you. We are seeking an experienced **Technical Knowledge Specialist** to join our client’s team.
As a Technical Knowledge Specialist, you will play a vital role in maintaining the quality of customer service and continuous improvement of technical suppt knowledge.
Our client is a global leader in digital transfmation, specializing in hi-tech, hi-perfmant transactional services, unified communications, cloud / SaaS, big data & and ML analytics, and cybersecurity services across numerous industries.
**Job Ref**: BBBH 24694
**Location**: Hybrid in Zaventem near Brussels, Belgium. 3 days onsite, 2 days remote.
**Employment Type**: Daily Rate Contract
**Duration**: 52-week contract
**Day rate**: up to €365
**Visa sponsship**: No. EU nationality required.
**Here’s what you’ll be responsible f**:
Your primary responsibilities will include covering knowledge gaps related to tickets handling and ensuring that relevant infmation is documented to enhance the company’s knowledge base. You will also be responsible f ensuring regular updates f the maintenance of the knowledge base to reflect identified technical solutions and best practices.
**YOUR PROFILE**:
- 2+ years of experience in a similar role.
- Excellent communication skills in English and fluent in French. Previous experience with processes and systems managing Calls f Proposals, Calls f
-Tenders and related activities.
- Previous experience with Confluence, SharePoint, and Service Management systems
- Practical knowledge of Knowledge Management and Service Management (ITIL) / ITIL certified. Using ITIL methodology: Incident Management, Problem Management, Knowledge Management.
**Interested in this opptunity?
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