IT Expert
Il y a 2 mois
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service
- To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring an **IT Expert (ITE)** for our prestigious partner DIGIT TM (DG Informatics) **in Brussels**. DIGIT-TM is a contract from the European Commission for IT services across Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
**We look forward to meeting you Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.**
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you
As **IT Expert (ITE)** you will be responsible for:
- Develop plans for implementing IT architectures focussing on SAP solutions.
- Analyse business and technical requirements, propose solutions (SAP), and their pros and cons, to meet the business needs with cost effective solutions.
- Define SAP architectures (including interactions with non-SAP components).
- Design and implement SAP solutions in relationships with other stakeholders.
- Model, establish artefacts, document SAP solutions and their implementation.
- Analyse and follow-up the implementation of standard or customised SAP solutions within the context of large scale, complex IT projects involving SOA (service-oriented architecture) systems integrating one or more SAP components.
- Functional analysis within the field of finance and budgetary execution; analysing, testing, documenting and supporting information systems, in close co-operation with business owners and representatives, system architects, IT and support staff.
- Contribute to project management: planning, to definition of work plans and deliverables, organisation of quality control, risk management, change management.
- Model the business processes, business rules and design the data object models.
- Formalise the requirements and assure consolidation in the Business Object Models and Business Process Models, thus guaranteeing the documentation remains up-to-date. Ensure that artefacts and deliverables are conform to defined guidelines and applicable procedures, and are in line with the overall Information System architecture.
- Coordinate with DIGIT and liaise with business owners, business management including senior management and experts in budgetary management and accounting.
- Liaise with the technical design teams to ensure that the information systems implement the best solution for the business owners.
- Perform functional testing and/or liaise with the test team to help ensure that business and functional requirements enter into the test stream correctly.
- Promote model driven development.
- Draft summaries, statistics, reports and briefing notes, and contribute to strategic documents.
- Provide information and training sessions to users, support teams and management.
- In particular, the expert will assist on the following:_
- Contribute to the fruitful implementation of ServiceNow for business and IT service desks including the migration processes from the current platforms;
- Troubleshoot IT operations events and propose short/mid/long term solutions;
- Provide advice on IT operations, IT architecture, as well as on project management
- Contribute to the establishment of best practices in Service Management (ITSM) as well as coordinate with other IT and business services;
- Validate business analysis, technical analysis, and implementations;
- Participate in technical and business working groups;
- Quality control of deliveries;
- Follow-up the ongoing IT developments;
- Production of technical documents and studies.
- Production of procedures and processes for Service Management
- Production of reports and dashboards using BO/BI solutions or equivalent.
- Analyse the requirements resulting from the Cybersecurity plans taking into account the expectations of the business owners in the context of SAP and ServiceNow;
- Contribution to the initiatives facilitating the adoption and implementation of Cy
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