International IT Support Officer

il y a 3 jours


Brussels, Belgique ComTech Europe Limited Temps plein

**IT Support Officer**

**Contexte du Besoin**

Notre client conçoit, intègre, modernise et entretient des équipements dans les domaines de l'énergie, de la défense, de l'industrie et de l'environnement. Notre client accompagne ses clients tout au long du cycle de vie de leur outil pour en améliorer les performances économiques, techniques et environnementales. Fort d'un portefeuille de produits et services très diversifié, notre client est un groupe technologique attractif, animé par une volonté de progrès industriel durable.

Afin d'apporter de renforcer son équipe Service Desk & Workplace, le Secteur Corporate est à la recherche d'un IT Support Officer.

**Nature et portée**

Au sein du département ICT du Groupe, vous travaillez dans l'équipe Service Desk & Workplace en charge du support opérationnel pour les utilisateurs d'un groupe mondial. Notre environnement technologique compte:

- Près de 4000 utilisateurs répartis sur plus de 60 sites dans plus de 7 pays
- 2 Datacenter principaux en Belgique avec plus de 450 serveurs
- WAN intégrant plus de 50 sites

**Principales responsabilités**

Dans ce cadre, vos responsabilités en tant qu'IT Support Officer sont de:

- Assurer le support Niveau 1 et 2 en intervenant en fonction des incidents techniques en répondant aux incidents et aux demandes de service IT du business
- Résoudre un maximum de demandes au premier appel grâce aux outils à disposition ou par déplacement sur site
- Encodage, prise en charge, suivi et finalisation des tickets
- Gestion du déploiement de PC et de leurs images, ainsi que l'installation de Hardware et software
- Participer activement à l'élaboration de solutions et procédures ainsi que de mise en place de projet.
- Suivre activement les évolutions technologiques du marché et assurer la gestion du life cycle des différents composants technologiques.

**Profil**

Prérequis:

- Technicien en informatique ou expérience équivalente
- Expérience de minimum 5 ans dans une fonction similaire; idéalement au sein d'une organisation répartie internationalement
- Maitrise de la langue française et très bonne connaissance de l'anglais (parlé et écrit)
- Bonne connaissance d'Office 2019, 2021, 365
- Bonne connaissance de Windows 10, 11
- Bonne connaissance du hardware PC et de ses périphériques
- Maitrise de la gestion des utilisateurs, ordinateurs, groupes dans Active Directory, Azure Active Directory
- Maitrise de la gestion d'adresses mails et boites mails partagées dans Exchange On-Premise et Online
- Maitrise de Teams, de Sharepoint OneDrive
- Atouts: Windows Server, System Center Configuration Manager, les bases Routers et switch, ITIL.

Compétences professionnelles:

- Bonne communication orale et écrite
- Etre orienté client et service
- Esprit d'équipe, partage l'information de façon spontanée
- Approche pragmatique et orienté solution Organisé et rigoureux
- Disponible et flexible
- Autonome, autodidacte, responsible
- Courts voyages possible (10% max)


  • IT Support Officer

    il y a 1 semaine


    Brussels, Belgique D-Network Temps plein

    Company Independent, privately held investment company well-recognized as a private equity investor. Description Position M/W/X - EN and (FR or NL) - 3-6 years of Exp - B license driver As IT support officer, you will join the IT team based in Brussels under the lead of the IT Manager. **Responsibilities**: **- Managing the IT Service desk**: Helpdesk &...


  • Brussels, Belgique Progressis Temps plein

    Job Role- Other Jobs- Contract Type- Perm- Location- Brussels- Salary- €3,000 - €6,000- Date Added- 12/04/2024- Date Expires- 10/05/2024- Industry- Law**Looking for a new exciting challenge in an **IT** **S**upport role? We have a job for you!** **Excel Careers and Excel Interim is a Recruitment Consultancy specialized in administrative support profiles...

  • IT Support

    il y a 3 semaines


    Brussels, Belgique ABAKUS IT-SOLUTIONS Temps plein

    Your mission: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. Your tasks: Serve as a dedicated service desk agent, incident analyst, and problem solver. Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

  • Eu Finance and Support Officer

    il y a 4 semaines


    Brussels, Belgique OXFAM International Temps plein

    **DÉTAILS DE L'ANNONCE**: Organisation **:OXFAM International** Lieu de l'emploi **:Bruxelles** / **Belgium** Type d'emploi **:Contrat à durée déterminée** Type de contrat **:Temps plein** Fonction **:Gestion financière** Date de publication **:13/02/2023** Date limite **:24/02/2023** **PROFIL**: **_The role_** - Oxfam International Secretariat is...

  • IT Support

    il y a 6 jours


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Responsibilities**: - Provide on-site and remote support to users. - Manage phone calls and handle incoming tickets. - Update software, reset passwords, and manage various accesses. - Install new workstations (monitors, PCs, printers, etc.). - Update smartphone and software versions. - Collaborate with the team to solve technical issues. - Maintain...

  • Operational IT Support Officer

    il y a 3 semaines


    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Operational IT Support Officer - Supply Chain - Bruxelles - Full-time - Belgium We are looking for a new, enthusiastic member to join our Supply Chain team Your responsibilities: System & operational support (50%) 2) Identify business needs with people in the organization and translate this from business requirements into functional system...


  • Brussels, Belgique AT Recruitment Temps plein

    **Job omschrijving**: Onze klant is een wereldwijde speler actief in de aviation sector. De onderneming is actief in 55 landen over de ganse wereld, waaronder België één van de grootste vestigingen is. Je komt terecht in de vestiging van Zaventem, die meer dan 300 werknemers telt. Je komt terecht op de IT-afdeling van het bedrijf die zich internationaal...


  • Brussels, Belgique Esn Temps plein

    We are looking for an IT Support Officer to start in July. **Mission**: As an IT Support Officer, you are involved in all levels of support and provide extensive assistance to internal users. You provide IT support to employees at both hardware and software level: installation, configuration, maintenance, troubleshooting, software training, server...


  • Brussels, Belgique Esn Temps plein

    European Service Network continues to build for the future. To further consolidate our growth, we would like to strengthen our ICT Business Unit with an "Internal IT Support Officer". **Mission**: As an IT Support Officer, you are involved in all levels of support and provide extensive assistance to internal users. You provide IT support to employees at...

  • IT Support Officer

    il y a 3 semaines


    Brussels, Belgique Federatie Van Socialistische Mutualiteiten Van Brabant Temps plein

    **Toegankelijke gezondheidszorg voor iedereen** Solidaris Brabant geniet het vertrouwen van meer dan 640.000 leden. Wij zijn op zoek naar een (m/v/x)*: **IT Support Officer** **Functie**: Als IT Support Officer rapporteer je aan de IT-directeur en bied je directe ondersteuning aan het IT - managementteam op verschillende gebieden, zoals: Procurement en...

  • IT Support Specialist

    Il y a 2 mois


    Brussels, Belgique HAYS Temps plein

    Freelance | Support Engineer | Long Term | Brussels | 1093501 Hays is looking for a **Support Engineer** for a client in the area of **Brussels**. - **Long Term**: - **Hybrid (2 office, 3 at home)**: - **English + French/Dutch**: - **International**: - **Windows environment** **Your tasks**: As a **Support Engineer **you offer support to internal...

  • IT Support Analyst

    il y a 3 semaines


    Brussels, Belgique Cossel Temps plein

    IT Support Analyst - Brussels For one of our partners, a law firm, we are looking for an experienced IT Support Analyst. The company is an international law firm, you will be part of the Brussels office. It is the kind of challenging environment that gives a lot in return. An amazing working environment, with the opportunity to grow, and the opportunity...

  • IT Support

    il y a 3 semaines


    Brussels, Belgique AbAKUS IT Solutions Temps plein

    **Your mission**: As an IT Support Specialist, you will take on a multifaceted role encompassing service desk agent, incident analyst, problem solver, and more. **Your tasks**: - Serve as a dedicated service desk agent, incident analyst, and problem solver. - Ensure swift incident analysis, prioritizing first and second-line customer interactions to...

  • Operational IT Support Officer

    il y a 2 semaines


    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Company Description At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee. We are driven by the belief that everyone deserves to enjoy the coffee they love. **Job Description**: We are looking for a new, enthusiastic member to join our Supply Chain team Your responsibilities: System & operational support...

  • PMO (IT Support Officer)

    il y a 2 semaines


    Brussels, Belgique Staizen Temps plein

    **PMO (IT Support Officer)** **About Staizen** At Staizen, we live and breathe transformation. We support and guide our clients through the toughest and nitty-gritty parts of building, modernizing, and running digital products and platforms. Transformation is not easy and to be the best partners, we challenge ourselves to constantly practie what we preach...

  • IT Support Officer

    il y a 4 jours


    Brussels, Belgique Credendo Temps plein

    **Your position**: - You will be part of the Service Integration and Management team (SIAM), which is responsible for supporting end users with quality service throughout the group focusing on communication, continuous improvement, customer engagement and managing the company’s outsourcing partners - Together with your three colleagues, you will be the...


  • Brussels, Belgique AbAKUS IT Solutions Temps plein

    As a Market Research and International Development Intern, you will have the opportunity to immerse yourself in the world of global markets and contribute to our international expansion efforts. **Responsibilities**: - Conduct in-depth market research and analysis to identify potential target markets for ABAKUS IT-SOLUTIONS services. - Participate in...

  • IT Support Technician

    Il y a 2 mois


    Brussels, Belgique Synergy Global IT Services Temps plein

    It could be the perfect moment to pursue your career in Information Technology. If you are passionate about improving yourself, we are ready to support you during your journey. IT Support Technician must have: Fluent English, Passion for career in IT IT Support Technician is needed to have: Work/Residence Permit in Belgium IT Support Experience, Location:...

  • IT Support Officer

    il y a 3 semaines


    Brussels, Belgique Unity Group Temps plein

    **Description de l’entreprise** Unity Group est une entreprise IT jeune et dynamique basée à Bruxelles. Unity Group installe, maintient et fait la conception de systèmes d'alarme, vidéosurveillance, contrôle d'accès, IT et vidéophonie. **Description de la fonction** Nous sommes à la recherche d'un expert pour le poste de IT Support Officer. Vous...

  • IT Technical Support Agent

    il y a 4 semaines


    Brussels, Belgique V-IT Temps plein

    Voor 1 van onze klanten zijn we op zoek naar een IT Technical Support Agent: **Location** 1000 Brussels + Remote **Languages** Dutch English French (plus) **Who are we?** The service unit **_IT Care_** delivers and support state of the art workstation solutions for its employees. - Do you have a passion for what you do, do you go for commitment, think...