Membership Retention Officer

Il y a 2 mois


Brussels, Belgique Hydrogen Europe Temps plein

Hydrogen Europe is the European association representing the interest of the hydrogen industry and its stakeholders and promoting hydrogen as an enabler of a zero-emission society. With more than 500+ members, including 25+ EU regions and 30+ national associations, we encompass the entire value chain of the European hydrogen and fuel cell ecosystem. Our vision is to propel global carbon neutrality by accelerating European hydrogen industry. Hydrogen Europe’s work is driven by the secretariat, the board of directors, the members, technical committees, and working groups. It is split into three pillars - Technology & Market, Policy, and Operations.

**Main responsibilities**:

- Retain current members, increase members’ satisfaction, decrease attrition, and develop strong referral sources
- Implement member retention strategies to ensure long-term relationships
- Analyzing customer behavior and gathering information about members complaints.
- Resolving members’ issues
- Train and develop staff on retention best practices
- Create monthly reports to track retention metrics, including members retention rates, member satisfaction, and sales conversion
- Assist in organizing, managing, and updating internal databases
- Identify trends and recommend and implement new retention strategies
- Work with our various teams to generate retention marketing plans
- Research market conditions and identify new potential referral sources
- Oversee implementation of retention programs; advise on new and innovative retention strategies
- Communicating with members and their representatives.
- Manage internal meetings to propose member retention solutions.
- Building positive relationships with members and their representatives.

**Requirements**:

- Bachelor's degree in sales, marketing, or related field.
- 3+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
- An excellent command of spoken and written English, additional languages are a plus,
- Ability to analyse information and summarising it concisely,
- Strong time management skills and eye for detail,
- High level of curiosity and willingness to learn about the hydrogen sector and membership organizations.

**What we offer**:

- International and dynamic team,
- Great opportunity to learn about the non-profit management, partner and membership management and the hydrogen sector.

**Start**: as soon as possible

**Salary**: €3,200.00 - €4,000.00 per month

**Benefits**:

- Company computer
- Company phone
- Food allowance
- Hospitalization insurance
- Internet reimbursement
- Life insurance
- Retirement plan
- Travel reimbursement
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Bonus pay
- Vacation money

Ability to commute/relocate:

- 1000 Brussels: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- retention membership: 3 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in 1000 Brussels

Application Deadline: 17/09/2023



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