Membership Retention Officer
Il y a 6 mois
Hydrogen Europe
Hydrogen Europe is the European association representing the interest of the hydrogen industry and its stakeholders and promoting hydrogen as an enabler of a zero-emission society. With more than 500+ members, including 25+ EU regions and 30+ national associations, we encompass the entire value chain of the European hydrogen and fuel cell ecosystem. Our vision is to propel global carbon neutrality by accelerating European hydrogen industry.
Full Time
Brussels
Posted 15 hours ago
**Main responsibilities**:
Retain current members, increase members’ satisfaction, decrease attrition, and develop strong referral sources
Implement member retention strategies to ensure long-term relationships
Analyzing customer behavior and gathering information about members complaints.
Resolving members’ issues
Train and develop staff on retention best practices
Create monthly reports to track retention metrics, including members retention rates, member satisfaction, and sales conversion
Assist in organizing, managing, and updating internal databases
Identify trends and recommend and implement new retention strategies
Work with our various teams to generate retention marketing plans
Research market conditions and identify new potential referral sources
Oversee implementation of retention programs; advise on new and innovative retention strategies
Communicating with members and their representatives.
Manage internal meetings to propose member retention solutions.
Building positive relationships with members and their representatives.
**Requirements**:
Bachelor’s degree in sales, marketing, or related field.
3+ years experience in a similar role.
Excellent customer service skills.
Strong conflict resolution skills.
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Advanced organizational skills.
An excellent command of spoken and written English, additional languages are a plus,
Ability to analyse information and summarising it concisely,
Strong time management skills and eye for detail,
High level of curiosity and willingness to learn about the hydrogen sector and membership organizations.
**What we offer**:
International and dynamic team,
Great opportunity to learn about the non-profit management, partner and membership management and the hydrogen sector.
**Start**: as soon as possible
How to apply?
**Applications to be considered valid must include**: a one-page covering letter, proof that you can live and work in Europe, and a CV. Please do not send anything else.
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