Membership Retention Officer

Il y a 7 mois


Brussels, Belgique Hydrogen Europe Temps plein

Hydrogen Europe

Hydrogen Europe is the European association representing the interest of the hydrogen industry and its stakeholders and promoting hydrogen as an enabler of a zero-emission society. With more than 500+ members, including 25+ EU regions and 30+ national associations, we encompass the entire value chain of the European hydrogen and fuel cell ecosystem. Our vision is to propel global carbon neutrality by accelerating European hydrogen industry.

Full Time
Brussels
Posted 15 hours ago

**Main responsibilities**:
Retain current members, increase members’ satisfaction, decrease attrition, and develop strong referral sources
Implement member retention strategies to ensure long-term relationships
Analyzing customer behavior and gathering information about members complaints.
Resolving members’ issues
Train and develop staff on retention best practices
Create monthly reports to track retention metrics, including members retention rates, member satisfaction, and sales conversion
Assist in organizing, managing, and updating internal databases
Identify trends and recommend and implement new retention strategies
Work with our various teams to generate retention marketing plans
Research market conditions and identify new potential referral sources
Oversee implementation of retention programs; advise on new and innovative retention strategies
Communicating with members and their representatives.
Manage internal meetings to propose member retention solutions.
Building positive relationships with members and their representatives.

**Requirements**:
Bachelor’s degree in sales, marketing, or related field.
3+ years experience in a similar role.
Excellent customer service skills.
Strong conflict resolution skills.
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Advanced organizational skills.
An excellent command of spoken and written English, additional languages are a plus,
Ability to analyse information and summarising it concisely,
Strong time management skills and eye for detail,
High level of curiosity and willingness to learn about the hydrogen sector and membership organizations.

**What we offer**:
International and dynamic team,
Great opportunity to learn about the non-profit management, partner and membership management and the hydrogen sector.

**Start**: as soon as possible

How to apply?

**Applications to be considered valid must include**: a one-page covering letter, proof that you can live and work in Europe, and a CV. Please do not send anything else.



  • Brussels, Belgique European Heat Pump Association Temps plein

    The European Heat Pump Association (EHPA) is looking for a Membership & Events Officer to join the Events & Membership team. As a Membership & Events Officer, you will be managing the day-to-day operations of events and member relations in the renewable energy/heating and cooling sector. **The Role**: Are you passionate about renewable energy and the...


  • Brussels, Belgique Ecsite Temps plein

    **Job Category**: **Communications** **Job Experience**: **3 to 5 years** **Job Location**: **Brussels** **Expiration Date**: **05 Jan 2025** Ecsite is seeking a motivated and enthusiastic Communications and Membership Officer to work with the Head of Communications and Membership and supported by the Communications Intern in developing and executing...


  • Brussels, Belgique smartEn - Smart Energy Europe Temps plein

    Are you motivated to play an active part in Europe’s clean energy transition? smartEn is recruiting a **Membership & Business Development Officer **to strengthen its membership base and diversify its revenue streams. We are the European business association integrating the consumer-driven solutions for the clean energy transition - creating opportunities...


  • Brussels, Belgique FIA Region I Temps plein

    **Job Category**: **Other** **Job Experience**: **1 to 3 years** **Job Location**: **Brussels** **Expiration Date**: **13 Jan 2025** **ABOUT THE FIA REGION I**: **Location**:Brussels with flexible remote work options (up to 8 days/month, including from other European locations) **Job duration**:1-year contract, full-time **Starting date**:Ideally...


  • Brussels, Belgique British Chamber of Commerce EU & Belgium Temps plein

    **Job Experience**: **Internships** **Job Location**: **Brussels** **Expiration Date**: **14 Oct 2024** An exciting opportunity to join the British Chamber team in Brussels. We are growing our membership, and this role is integral to supporting our outreach into new markets. You’ll support the administration with a focus on managing our extensive...

  • Membership Intern

    il y a 3 jours


    Brussels, Belgique Hydrogen Europe Temps plein

    Hydrogen Europe Intern Belgium, Brussels Posted 3 weeks ago **Main responsibilities**: Supporting the work of the Membership/Business Development Team, Assisting the members of Hydrogen Europe with their inquiries, Data management and reporting related to membership, Assistance with the organization of webinars, events, recruitment, or membership...

  • Membership Intern

    Il y a 4 mois


    Brussels, Belgique Hydrogen Europe Temps plein

    Hydrogen Europe Hydrogen Europe is the European association representing the interests of the hydrogen industry and its stakeholders and promoting hydrogen as an enabler of a zero-emission society. With more than 600+ members, including 40+ European regions and 30+ national associations, we encompass the entire value chain of the European hydrogen and fuel...

  • Membership Intern

    il y a 2 semaines


    Brussels, Belgique Hydrogen Europe Temps plein

    **Hydrogen Europe is looking for a **Membership Intern **based in Brussels (full time)** **About Hydrogen Europe** Hydrogen Europe is the European association representing the interest of the hydrogen industry and its stakeholders and promoting hydrogen as an enabler of a zero-emission society. With more than 400+ members, including 25+ EU regions and 30+...


  • Brussels, Belgique AMICE Temps plein

    **Job Category**: **Administration** **Job Experience**: **1 to 3 years** **Job Location**: **Brussels** **Expiration Date**: **26 Sep 2024** **Membership and Support Officer** **Brussels, Belgium** **About the Organisation**: The Association of Mutual Insurers and Insurance Cooperatives in Europe (AMICE) is the voice of the mutual and cooperative...

  • Office and Membership Manager

    il y a 3 semaines


    Brussels, Belgique FENS - Federation of European Neuroscience Societies Temps plein

    **Job Category**: **Administration** **Job Experience**: **3 to 5 years** **Job Location**: **Brussels** **Expiration Date**: **19 Jan 2025** **Office and Membership**Manager** **FENS - F**e**d**er**ation of European Neuroscience Societies** **Job description**: - HR support and coordination for the FENS office. - Daily responsibility for accounting...

  • Membership Development Manager

    il y a 2 semaines


    Brussels, Belgique UITP Temps plein

    UITP (International Association of Public Transport) is a passionate champion of sustainable urban mobility and is the only worldwide network to bring together all public transport stakeholders and all sustainable transport modes. We have more than 1,900 member companies coming from over 100 countries. Our members are public transport authorities and...


  • Brussels, Belgique Fédération Internationale de l'Automobile (FIA) Region I Temps plein

    MEMBERSHIP & EVENTS OFFICER Place: FIA Region I office in Brussels, Belgium (up to 8 days/month from home or other location in Europe) Job duration: 1-year contract, full-time Starting date: ASAP We are currently seeking to recruit a full-time **Membership & Events Officer** for a 1-year contract, to support the preparation and organisation of...


  • Brussels, Belgique European Venture Philanthropy Association Temps plein

    **We are EVPA, Europe’s impact finance network.** **EVPA is a unique network at the intersection of finance and purpose, driven** **by knowledge and focused on impact. We strive to increase prosperity and** **social progress for all, fix inequalities and injustices and preserve the planet.** We unite capital providers (impact funds, foundations,...


  • Brussels, Belgique Alliance for Rural Electrification Temps plein

    Role brief ARE is recruiting a Business & Market Development Assistant, working full-time from Brussels, Belgium, starting at the end of February for a minimum duration of six months. About the role **1. Business support** - Support with implementation of ARE's working programme, especially in implementing country activities, events, business delegations,...


  • Brussels, Belgique EVVE Temps plein

    **Job Category**: **Administration** **Job Experience**: **1 to 3 years** **Job Location**: **Brussels** **Expiration Date**: **02 Jan 2025** **The Association for Energy Cost Allocation (E.V.V.E)** is the voice of energy and water data management in Europe. Guided by the belief that you can't manage what you don't measure, we unite leading companies...


  • Brussels, Belgique European Network Against Racism (ENAR) aisbl Temps plein

    The European Network Against Racism (ENAR aisbl) is the only pan-European anti-racism network that combines advocacy for racial equality and facilitating cooperation among civil society anti-racism actors in Europe. Our mission is to achieve full equality, solidarity and well-being for all in Europe. We want to allow all members of society, whatever their...


  • Brussels, Belgique Aspria Temps plein

    We're currently looking for a **Membership Services Administrator** to help deliver an **exceptional member experience**. You'll be ensuring professional support for our members by managing the administrative aspects essential to keeping membership running smoothly. **Your responsibilities** 2. **Administration**: You will carry out administrative tasks...


  • Brussels, Belgique Aspria Temps plein

    We're currently looking for a **Membership Services Administrator** to help deliver an **exceptional member experience**. You'll be ensuring professional support for our members by managing the administrative aspects essential to keeping membership running smoothly. **Your responsibilities** 2. **Administration**: You will carry out administrative tasks...


  • Brussels, Belgique Aspria Temps plein

    We're currently looking for a **Membership Services Administrator** to help deliver an **exceptional member experience**. You'll be ensuring professional support for our members by managing the administrative aspects essential to keeping membership running smoothly. **Your responsibilities** 2. **Administration**: You will carry out administrative tasks...


  • Brussels, Belgique Eurogroup for animals Temps plein

    The Executive Assistant to the CEO and Membership Assistant reports to the Operations Manager and works closely with the CEO plus the Membership Officer in the Development Team. S/he must interact in a transparent and professional manner with a wide range of stakeholders (members, Board Members and staff). To perform this role successfully, s/he is expected...